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based on 84947 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician Julian was heaven sent. Our carpet looks like it was just installed and smells great. This man deserves a raise and a wonderful bonus at Christmas. Thank you for re-doing our carpet and making sure we were satisfied.
Mary
Professional, kind, efficient, and thorough. Will definitely use again and refer business to my family and friends!
Very kind employees, very knowledgeable, very helpful. Did a great job!
Inform customers upfront about the area rug charges and how they are calculated, I was never told how I would be charged about my area rug, which I DID NOT get cleaned due to last minute charges to be included.
ZeroRez did a great job! I was able to book a next day appointment. They arrived at the time promised, was professional & courteous. I will definitely use ZeroRez again.
The Zerorez-Water(tm) and the gel that the cleaner applied was very efficient to the white fabric of my captain accent chair. Therefore, I assume it does the same to the fabrics of my antique sofa and loveseat. The cleaner was very diligent and hard working.
The service is very professional. I’ve used your company for over 12 years.
Excellent customer service!
I have used Zerorez for more than 3 years to deliver carpet cleaning services. They are always professional, fast, efficient, and thorough in providing the services.
Very efficient, and great personable staff!
I only use zerorez to clean our carpets because I know I can trust the products and process they’re using. Their customer service is always great as well. The end result speaks for itself time and time again.
Always do a great job.
It really cleans the carpets, really well.
On time and efficient. Did a nice job, and didn’t leave the carpet too wet.
Burt is amazing!!!! Very professional, friendly, prompt, = great!!
he did a very good job on my rug and recliner. I am very pleased.
Efficient
Thorough
Great results
Professionalism of technician
Environmentally safe
Very good cleaning and resurfacing. Awesome job.
The people are well trained and they care about doing a quality job.
Hard worker and honest. I love there are no harsh chemicals.
On time, friendly, easy to deal with and did a great job!
great job!! so great we will have more rooms cleaned
Technician was great. Very nice, informative and spent time working on stains.
Alberto did a great job on my carpet. Thank you Zerorez! :)
M. McGregor
Quick and efficient! Got them out ASAP and helped us clean our carpets before moving out of our home.
Our tech was very friendly and helpful. The reason for my low rating is that he kept referring to my "wife" and "the Mrs." While the intent of this generalization may have not been to be exclusionary, I need to point out that I am a gay man, and that when you walk into my home, you can see photos of my partner and I throughout the house. Additionally, my partner was home and working in the study when the tech arrived.
I work as a DEI consultant, and I am constantly educating others on the importance of being inclusive, using inclusive language, and not making assumptions. And, here I was IN MY OWN HOUSE facing a microaggression. At the first mention of "your wife," I indicated that my partner and I had a dog. However, when the technician continued to say "when your wife gets home, when she walks around, etc." I could only interpret the actions from the technician as intentional, and not an oversight.
While I am pleased with the work that the technician performed, and while I am pleased with the service that Zerorez provided, I'm not pleased with how I was made to feel in my own home by the language that the technician chose to continuously use. Please provide better DEI training to your technicians.
Awesome Job i am so please by our second technician and i don't know his name but he was great
I don't like being upsold. I tend to agree to things on the spot when I am not sure if I need or want them.
Fast, effective, and professional! Fantastic job all the way around!
They were on time and were able to get all of our floors done.