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based on 84669 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looked like new!!
Late arrival, only one Tech meant it took a long time (3 hours), no vacuuming, no stain pre-treating, hallway cost almost 3 times more than a room. Tech did hand mop tile but used a dirty mop head to dry off water that left film/dirt on hardwoods where they bordered tile. Carpets were good and tile cleaned well, but still hoping the seal on my grout was not removed in the process. Nothing terrible, but will probably return to the company I have used before. They have team of 2, on time, fast, vacuum, pre-treat for stains (better results), cost less and carpets and tile look just as goood.
What I really like is your service technicians. I am so mad at myself for not being able to remember the service manager's name who has come out the last two times. I think it was Omad. But he has been so professional and so personable and so willing to do whatever it took. He has made y'all look good! You should pay him well for it. And most importantly, it's been a couple days, plenty of time to dy, and our carpet still looks good. Thank you for doing whatever it took!
Service technician was very thorough and professional.
I submitted an email request with a tentative date. I received a call within a reasonable amount of time. The customer service representative was polite and knowledgeable. She explained charges and expectations. The appointment was scheduled within my time request. As promised, I received a call that the tech would be at my home in half an hour. The tech arrived promptly, even though it was raining! He further explained everything including prices. He quickly did the work. The price was as quoted.
There was no pressure to add other services. The tech was very nice. The work is great.
I will definitely use them again.
Very nice tech and the carpet looks great
Hmmm I thought you were also offering a coupon to a steak house. Not that it will change how pleased I am with results and service representative
Excellent work!
Eric did a great job! He explained everything he was going to do and stayed late to finish the job!
Quick drying, super nice person to work with. Will use you again!
Your people always are courteous and friendly and have always done a great job. I also like how my carpets feel afterwards.
Zerorez got a spot out of the carpet that has plagued me for at least 8 years. None of the children would own up to how the spot was made and what was the substance! Fisher family
On time
Knowledgeable technician
Thorough explanation of available services
No disappointment in all the years of using Zerorez except I had to pay an extra fee for an oversize room this time...I have recommended Zerorez to many friends...several have scheduled this year. There are 4 families that use your company on our street of 12 families...
FAST EFFICIANT AND CLEAN
I thought the service technician did a great job and was very thorough.
The service men were very professional and did a very good job. The carpets look better than my previous cleaning company. I have never seen my tile look so clean since I moved into this house 4 years ago.
The guys were very professional and on time as they said they would be. Quality of set up and service was great.
Devontrae explained everything that he was going to do and wanted to make sure I understood and I approved. He was extremely polite and did a great job. I even added an extra room and removed a couple of stains that were not removed from a previous cleaning.
Great service, excellent work, friendly and professional provider
The carpet got clean!!!!, but it still had a bad smell.
I love the fact that it is a green service and I have small children and a dog that won't be harmed by any chemicals or product. I was very pleased with how fast the carpet dried and I also had my kitchen tile cleaned, let me say I was impressed. I think the technician was great! Very friendly guy. I will definitely be using again now that I know what services are provided and the quality of work.
The young man was very efficientt and thorough. Our carpets have never looked cleaner ! We endorse Zerorez!
No harmful chemicals. Great customer service. Matt, our technician was courteous and professional.
No soap used to clean carpet.
Already recommended!
I called 10 days to 2 weeks in advance and requested a morning appointment for Tuesday, 9/8. I got a call on Saturday, 9/5 advising me that I would be serviced between 11 and 1:30 P.M. There was no concern for the fact that this was not what I requested and was extremely inconvenient for me. I believe I gave them ample time to comply with my request. It appears that appointments are set for their convenience and not their customers. I think I have been using Zerorez for about 10 years. I have had carpeting, floors, granite and glass worked on. I have also bought products. Never again and I will take every opportunity to bad mouth them rather than recommend them. Such a shame but I am not going to put up with this.
The service technician was on time, courteous, thorough. He did an excellent job.
Fresh,clean smell.very professional work,Austin V. Did absolutely wonderful job. He was better than the first time I started doing business with zerorez.Austin was very nice and had such integrity.I am so glad to meet a man with such integrity in his work.
Be on time and not rush through to get finished.