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based on 83940 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
i paid a way higher price than what the advertised price was.. Think it is all a scam.. The tech was nice enough.
i will not use again.
Evidently I misunderstood the estimate. I expected to pay about 500-600 for the carpets, tile, and whole a/c Vents and Registers. I actually paid nearly 800 for just the carpet and tile. The tech was very nice, and I observed him trying to make the grout in my entryway tile lighter, but, per the tech, it evidently it is a dark grout. For stain treatment he charged for 5 or 6 gallons, but frankly I do not know how he could have used so many. I had a bad stain in my hallway and a bad stain near my garage door. He did the best he could and I still see a shadow stain in the hall - not what I expected. The stain near the garage door is less than it was, but still bad. I told him to use the more expensive stain remover (flash I think he called it) because I had no idea what the stains are. (I just bought this house, it came with the stains.) My bathroom tile does not look any different to me. It is white tile and I expected better. I didn't realize I expected too much from Zerorez, after listening to Jody Dean on the radio for years telling me how effective you are. Now I question everything he says, too.
At any rate, cleaning my floors killed my budget so I cancelled the a/c cleaning treatment.
I suppose I will recommend Zerorez to others if the traffic areas do not re-manifest very quickly. However, I will put a disclaimer on my recommendation that they should expect to pay more than quoted, and to expect the stains to still be evident.
Everything came out so good! The young man that did the work was great! I Can't remember his name but please look up our service so you can see who that was, he was very friendly, explained everything and was good mannered. (Which is rare these days)
The Technician was great, he is the reason for the 10, I would ask for him everytime!
Excellent technician (Fabian), who was very knowledgeable, friendly, professional, and did a thorough job. I also appreciated the work Fabian did to prep the carpet before cleaning. The products worked very well on our carpets and got all of the spots out. Our carpet is soft and fluffy and looks brand new again!
Very courteous, very complete cleaning and on time with good communication. Thank you.
It doesn't smell.
Your representative gave me a better understanding of the cause of my desk problem. They had good recommendations and not all of them were expensive. He gave me many options and told me to call and air-conditioning expert for one solution. I'm very happy that my solution is reasonable cost. Thanks for all his great Training I will be recommending you to friends.
Service and great product
The previous owners' couch left big stains on the carpet, but after Zerorez, the stains are gone. The technician was friendly and professional.
Great cleaning, no chemicals
You guys did a much better job than the last company I used! ......was very pleased.😊
Great cleaning with no residue and really friendly and knowledgeable service techs
great service and the job is fantastic! Very clean!
Friendliness of technicians. No resideu on the carpet. Quick drying
Friendly rep. Did a good job.
clean and fast.
The tile cleaning that was included was great! We have never had our tile cleaned and now our floor looks brand new. Thanks!
I paid for stain removal services. But, several stains came back after the carpet dryed. Name removed
More natural (no harsh chemicals) and I love the scrubber that gets the carpet really clean (:
Advanced level of technology and training of associates. In short, better quality and better service.
System does a good job - unlike my soapy floor cleaner.
No soap!
They are chemical free.
Carpet stiff and matted. Doesn't feel clean at all. You also promised that we would get a $50 Bazillion steakhouse gift card and you never gave
it to us.
The technician was able to get spots/stains out of the carpet that multiple other companies over the years have not been able to get out.
Professionally ran organization.
Yes--the results were great!
excellent clean job, quick drying, your service people are so friendly and helpful
The technician was very professional and thorough while taking care of our carpet. The results were amazing! I was pleasantly surpriesed at how clean the carpet came out!