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based on 83940 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Actually move the small pieces of furniture to clean around/behind them. First tech i believe we've even had who did a great job of the spaces that had been cleared for him, but did not move small things and so did not need to put any furniture protector strips on feet of anything.
AGAIN & A G A I N - R E A D M Y E M A I L S
YOUR TECH D I D N O T L E A V E G I F T C A R D AS R E Q U E S T E D.
NEGATIVE REPORT I'M SENDING BECAUSE YOU FAILED TO R E S P O N D TO MY SEVERAL EMAILS
S E N D M E M Y G I F T STEAKHOUSE $50 GIFT CARD.
Email address removed
7313 ridgemoor ln.
plano, tx. 75025
Your rep (Chris I think)was very punctual, a good communicator and our carpets are looking so much better then they were before you cleaned them and the kitchen tile looks great as well!
Travis did a great job and worked diligently on some tough stains. I am very impressed with his work.
No soaps, just pure water.
couldn't get some of my areas clean
No cleaning residue on carpet. Products get the stains out.
The carpets look great, the technician was polite and professional. I would definitely have him back again next time.
Your people went above and beyond. The carpet came out looking great. Need to work a tad on communications and scheduling but other than that, it all went well.
Good job at first glance. But there were spots that were merely faded, elevated charges for very small areas, and an area 3-4 feet long in a traffic area where liquid came up between my toes when I walked barefoot there. I had to bring in a big fan and run it overnight to be ready for company the next day.
This was my second use of your company. The first was very satisfactory; this one not as much.
But it was still better than the services I have gotten elsewhere.
We like the care that goes into doing a good job. We love the lack of harsh chemicals!
The pet treatment did not reduce any of the biological areas on the carpet. There are two areas of my carpet that are now loose that were not before. Also, the gentleman scrubbing the carpet showed up for the initial inspectionwith shoe covers on but had them off while scrubbing and retreiving things from the van.
They did a great job cleaning all of our floors thru out the whole house and we had a good friendly rep.
Booking was a little difficult and I didn't get the special that was emailed to me...
A great job
Quick drying, no odors, great representative.
Carpet was very clean, fast service and very professional men, however I didn't get my gift card for the Brazilian steak house
My carpet is ALWAYS soft and fresh and completely clean with zerorez
My service guy was great. He was extremely polite and represented your company very well. I would definitely use zerorez again.
Straightforward offering and pricing, no hidden fees, friendly workers that were very helpful, didn't feel pressured to buy additional services. My technician was great, flexible, and did a great job on my carpet and tile. I highly recommend him and will use Zerorez again.
My service was performed using the most modern techniques by very competent professionals at a fair price. I have used Zerorez for the past five years and will continue to use them as required.
I was very impressed with the way Zerorez did their best to go over and above what was asked of them. They not only moved furniture, but also completed the job in a timely, prompt manner.
Excellent technician Roy. He is the best we have ever had!!!!!
I was called before he came and he explained what he was going to do and did it.
He also seemed to enjoy his work which was very refreshing.
I do not like alot of upselling. WOuld love someone to come out and clean for what they say on the phone.
The high traffic areas were cleaned better when the technician came out again.
Like it being green, no soap or chemicals!! I like the carpet feel
Overall, the service was very good. There are still some stains that appear to have gotten visibly worse not better.
Explained the process and the benefits of Zerorez over carpet shampoo companies. Carpet came out better than expected for the age of the carpet.
Professionalism and courtesy of staff