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based on 85364 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Travis was wonderful! He did an excellent job, taking his time to do it right.
The carpet dried nicely and feels good to walk on barefoot. The tech was very friendly and helpful
My rep was great.
Service was wonderful. My technician did an amazing job. He explained what he thought I needed to add to protect my carpet. Overall, great service!!!
The product made my carpet feel like new again.
No Chemicals, good service. But I don't appreciate that you won't backup the pet stain treatment I received. I got the email that says if smell or stains come back, it's too bad, so sad, but you will not come out and finish treating them. I paid a lot of money and that is not the type of service follow-up that I expected from your firm.
Tech very nice
When customer request morning appointment a month in advance make sure that is honored
So far, I am very impressed with the actual service of Zerorez. The techs were here when they said they would be (although I did not get a call 30 minutes to them showing up here but that's okay). They were very thorough with the cleaning, showing me the water filter and the way the process takes place. What would really make Zerorez a great company would be for the scheduling staff and scheduling process to be as competent and efficient as the service technicians. I have never experienced the unprofessional and inefficient practice of scheduling your company exhibits. Training is definitely needed in that area of your business.
Great Job
Your technician provided friendly service and the products seemed safe and effective.
Clean cleaning and prompt service
No service was performed but Bryson was very nice and informative.
Very professional and the tech was very nice
Cleaned the carpets well. Tech was knowledgeable and professional.
Your process is very good, it is thorough, getting out the dirt and crude built up in the carpets without leaving dirt catching chemicals. The carpet does not feel "crunchy" when you walk over it as it did when other companies cleaned them.
Thoroughness, attention to detail.
Brad, your technician, was very good and knowledgeable. He did a great job. I can't believe how good this 'old' carpet looks. Carpets also dried faster then with other services I've used.
Simple...the carpets are clean when you are done, and they aren't soaked to the point where you have to stay off them for a day.
I ordered a special floor mop and your special water
It took over a month to receive the mop and I have
Still not received the water. What a rip off which I paid $100 for
Very bad service and follow up
Friendliness of Mark, the rep. and his knowledge of the product and recommendations.
Avoid an "upset" after arrival. Adhere to the advertised and agreed upon rates and/or specials.
how clean the carpets got and how great they look
Helpfulness of workers, quality results.
You didnt... it was an off white cotton twill couch and the workman you sent did all he could,but I waited for it to dry and thought maybe that would help, but it didnt.. it is just with all the great radio commercials about how you get things really clean with this method, it just didnt work on this.. was a lot of money and I probably could have done better with a scrub brush and cleaner and probably will be my next step.. the only reason I wouldnt recommend it is because it didnt work for me, but it might work well on a dark colored sofa.. sorry.
That they clean the carpets well without chemicals.
your service techs are terrific
Friendly and knowledgeable technicians. Carpet stays cleaner longer with a Zerorez cleaning compared to other carpet cleaning services and processes.
Ivan the technician was great. He was such a hard worker.
He explained the process to my satisfaction and did a great job.
I like Matt Shaw your tech. I have used you 4 times now and Matt is the best! You sent someone different once and Matt had to come back and redo it. I'm not sure I would be as comfortable using your company without having Matt. Your product may be great , but it is only as good as your techs representing it. I can only say Matt is a great representative!!!
Carpet looks brand new!!! Love thatthere was a special that we could use to be able to try out yourcompany. Plan on using you every 6 months! Please put us on your mailing list when specials are being run. Tyrone was extremely professional and did an awesome job. Have already recommended your company to several of my friends!