Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83430 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 6, 2024 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I just love how fresh the carpet feels after we have you service.
Thank you!

Report a concern   May 6, 2024 — Rated 0 out of 10 by M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The stain came back as soon as the carpet started drying

Report a concern   May 6, 2024 — Rated 10 out of 10 by Sara McQuaid Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeff did a great job of getting coffee stains out of my bedroom carpet. He explained the issues and told me how to care for the carpet in the future. I have used Zerorez for some years and I’m always pleased. And I have recommended Zerorez to my friends.

Report a concern   May 6, 2024 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, courteous and efficient service.

Report a concern   May 5, 2024 — Rated 6 out of 10 by J.A.R.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician went over a heavily soiled area several times to make sure it got clean. The only problem is, that area took at least 36 hours to dry. It has been smelling ever since. Another technician was sent out to redo that area but it still smells. I really don’t know what can be done to get the smell out of the carpet now. You guys are the pros. What do you suggest?

Report a concern   May 5, 2024 — Rated 1 out of 10 by B.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We spent almost 500 dollars and the urine oder is very much still in the carpet.

Report a concern   May 5, 2024 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service from your employees.

Report a concern   May 5, 2024 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, knowledgeable, and professional technician. Highly recommended

Report a concern   May 5, 2024 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The job was very thorough and the techs were very helpful. Their professionalism and courtesy were much appreciated. They worked diligently to remove a couple stains and paid extra attention to high traffic areas.
Could not have asked for better. Highly recommend.

Report a concern   May 5, 2024 — Rated 2 out of 10 by J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The floor was still dirty in many places. Lots of areas where water puddled, dried and dirt settled back into the grout. We had to clean the floor again ourselves and we were still not able to clean some areas where dirt settled back in. We have pictures if you would like to see them.
The service tech was a nice person and very friendly, but the service done was substandard.

Report a concern   May 5, 2024 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Informative technician Joe. Soft carpeting after they dried.

Report a concern   May 5, 2024 — Rated 5 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

U were out to my house in 2021...U all did d whole house including rugs for $400.00... This time u charged me $569.00 and did less work no rugs at all cleaned.. My ceramic tile was left with dirty in d corners...Now I do know that within inflation things go up, but doing a half done job I can't except that.. I would like some of my money back... Then we can go from there... Thanks...

Report a concern   May 5, 2024 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and courtesy service,my carpets smell wonderful!

Report a concern   May 4, 2024 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product. Great service, fast and thorough

Report a concern   May 4, 2024 — Rated 10 out of 10 by Paula Ray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our rugs and carpet feel
So nice and clean now . Evan did a wonderful job , very thoroughl. The price was very reasonable .

Report a concern   May 4, 2024 — Rated 10 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Humberto was the best! My carpet is clean and the rooms smell great!

Report a concern   May 4, 2024 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that was sent to my house was FABULOUS! I had a large stain in my carpet and he got it out! Great customer service and I had already referred your services to two of my friends! Thank you!

Report a concern   May 4, 2024 — Rated 10 out of 10 by L.B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Responsive, reasonably priced, great results, wonderful employees, ecologically sustainable approach.

Report a concern   May 4, 2024 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was knowledgeable. He explained everything he was doing. Answered all my questions I would use him again.

Report a concern   May 4, 2024 — Rated 10 out of 10 by Jerry Daniel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service manager was excellent.

Report a concern   May 4, 2024 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products are clean with no harsh chemicals or detergents. I have used Zerorez in two states and have been consistently pleased.
Tristan and Paul worked hard and did a great job!

Report a concern   May 4, 2024 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   May 3, 2024 — Rated 10 out of 10 by Twilla Simmons Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had a couple of stains on the carpet and they knocked those out. Worked fast and got the carpet clean.

Report a concern   May 3, 2024 — Rated 10 out of 10 by Charles Stoneham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech for the Carpet cleanness and chair cleaning was the Best we have ever had. Very professional and was very deficient. We want him back on our next call..

Report a concern   May 3, 2024 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and attention to detail

Report a concern   May 3, 2024 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning & our tech, Alberto, was very nice!

Report a concern   May 3, 2024 — Rated 10 out of 10 by Craig / Kathy Liebendorfer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent services, and very personable staff.

Report a concern   May 3, 2024 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results and efficient

Report a concern   May 3, 2024 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice young man did rhe cleaning and was very much appreciated.

Report a concern   May 3, 2024 — Rated 10 out of 10 by Stephanie Baird Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick service, excellent results! Diamond is awesome! Will definitely be asking for him in the future


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