Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83946 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 28, 2015 — Rated 9 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff was very courteous

Report a concern   September 28, 2015 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representatives did a great job and were very kind.

Report a concern   September 28, 2015 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

cleaned my very dirty carpet very well. was very quick. technician was professional and polite.

Report a concern   September 28, 2015 — Rated 7 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Provide electronic receipt after service and train customer service reps on polite and professional behavior on the phone

Report a concern   September 28, 2015 — Rated 10 out of 10 by Angela Lankford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is our second time and I find that Zerorez cleaning system is the BEST that I have ever experienced. I will forever use Zerorez for our carpet and tile cleaning.

Report a concern   September 28, 2015 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really great job removing stains!

Report a concern   September 28, 2015 — Rated 10 out of 10 by Tom & Cynthia Coughlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the carpet looks terrific....one thing I bought the health way machine. I think its working well but there is a residual smell. also I gave the box to gil valentine no thinking I would need it if possible I would like him to return the box to me....thax so much Cynthia coughlin

Report a concern   September 28, 2015 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works well - got stains out of carpet that had been there for a while

Report a concern   September 28, 2015 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a good job cleaning the carpets.

Report a concern   September 28, 2015 — Rated 10 out of 10 by Patti Blaeser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service personnel are very professional and do a great job making my 10+ year old carpet look like new again! My husband mentioned last night that it even feels different walking on the carpet barefooted! We will never have anyone else out to clean our carpets. You have our business for life!

Report a concern   September 28, 2015 — Rated 10 out of 10 by Marcia Hensley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked and smelled great after they were cleaned. Sergio was very friendly and did a good job!

Report a concern   September 28, 2015 — Rated 10 out of 10 by Melanie Reeves Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The thing I liked most of all was the exceptional customer service my husband and I were provided by your employee. I wish I had written down his name- maybe you can look it up in your service logs? If people received customer service like this everywhere else, things would be a lot different. Also, I really liked the fact that we were notified a few days ahead of time to remind us of our appointment-I need all the reminders I can get. I've never been more than happy to pay for carpet cleaning before, but now I am. We will continue to use zerorez and tell all our friends and family, thank you!

Report a concern   September 28, 2015 — Rated 10 out of 10 by Suzanne Quentin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process was soap free.

Report a concern   September 28, 2015 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two guys were professional and efficient, the best team that I have ever had!!

Report a concern   September 28, 2015 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyrone was very knowledgeable and easy to work with. He got stains out of my carpet that I thought would never come out.

Report a concern   September 28, 2015 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, the technician was on time and the services were explained. I really recommend zerorez

Report a concern   September 27, 2015 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were on time, very courteous and very professional. They were also very patient with my 5 year old Grandson's countless questions!

Report a concern   September 27, 2015 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Technician arrived within time frame. Technician was professional and polite. Cleaned carpets like new.

Report a concern   September 27, 2015 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was very quick service and floors dried quickly. Technician was very friendly.

Report a concern   September 27, 2015 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets definitely are cleaner. Nice, professional associate who was dillingent and careful and did a thorough job.

Report a concern   September 27, 2015 — Rated 10 out of 10 by Robert Lewis; Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product is free of chemicals. The tech was right on time and completed the job in a timely manner.

Report a concern   September 27, 2015 — Rated 10 out of 10 by C.B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly service, thorough, clean, smells clean

Report a concern   September 27, 2015 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaned the carpet without chemical.

Report a concern   September 27, 2015 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen was very nice and knowledgeable on everything. It was awesome and my house looks great

Report a concern   September 27, 2015 — Rated 9 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good customer service.

Report a concern   September 27, 2015 — Rated 5 out of 10 by O.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Some carpet areas not cleaned well. Several spots on the stairs were missed. I hand cleaned spots that should have been easily cleaned. Tile is not as clean as should be. The time before was great and the cleaning was excellent. So comparing previous cleaning to this one, it was was subpar.

Report a concern   September 27, 2015 — Rated 10 out of 10 by Rich Lien Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your representative did an excellent job, worked a full 8 hours straight with no complaints. When I asked about a particular area he had already gone over he immediately went back there and went over it again. He arrived on time, was respectful of our home and worked as hard as I could expect anyone could. A very positive experience and our newly stretched and cleaned carpet looks great. I don't need new carpeting after all. Thanks so much

Report a concern   September 27, 2015 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, excellent carpet cleaning

Report a concern   September 27, 2015 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the hard work of the technician. We've always been totally pleased with the finished job.

Report a concern   September 27, 2015 — Rated 5 out of 10 by C.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I just think the high traffic areas should have been treated better


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