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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The representatives did a great job and were very kind.
cleaned my very dirty carpet very well. was very quick. technician was professional and polite.
Provide electronic receipt after service and train customer service reps on polite and professional behavior on the phone
This is our second time and I find that Zerorez cleaning system is the BEST that I have ever experienced. I will forever use Zerorez for our carpet and tile cleaning.
Really great job removing stains!
the carpet looks terrific....one thing I bought the health way machine. I think its working well but there is a residual smell. also I gave the box to gil valentine no thinking I would need it if possible I would like him to return the box to me....thax so much Cynthia coughlin
It works well - got stains out of carpet that had been there for a while
The technician did a good job cleaning the carpets.
The service personnel are very professional and do a great job making my 10+ year old carpet look like new again! My husband mentioned last night that it even feels different walking on the carpet barefooted! We will never have anyone else out to clean our carpets. You have our business for life!
The carpets looked and smelled great after they were cleaned. Sergio was very friendly and did a good job!
The thing I liked most of all was the exceptional customer service my husband and I were provided by your employee. I wish I had written down his name- maybe you can look it up in your service logs? If people received customer service like this everywhere else, things would be a lot different. Also, I really liked the fact that we were notified a few days ahead of time to remind us of our appointment-I need all the reminders I can get. I've never been more than happy to pay for carpet cleaning before, but now I am. We will continue to use zerorez and tell all our friends and family, thank you!
The process was soap free.
The two guys were professional and efficient, the best team that I have ever had!!
Tyrone was very knowledgeable and easy to work with. He got stains out of my carpet that I thought would never come out.
Great service, the technician was on time and the services were explained. I really recommend zerorez
They were on time, very courteous and very professional. They were also very patient with my 5 year old Grandson's countless questions!
Easy to schedule. Technician arrived within time frame. Technician was professional and polite. Cleaned carpets like new.
It was very quick service and floors dried quickly. Technician was very friendly.
The carpets definitely are cleaner. Nice, professional associate who was dillingent and careful and did a thorough job.
The product is free of chemicals. The tech was right on time and completed the job in a timely manner.
friendly service, thorough, clean, smells clean
Cleaned the carpet without chemical.
The gentlemen was very nice and knowledgeable on everything. It was awesome and my house looks great
Good customer service.
Some carpet areas not cleaned well. Several spots on the stairs were missed. I hand cleaned spots that should have been easily cleaned. Tile is not as clean as should be. The time before was great and the cleaning was excellent. So comparing previous cleaning to this one, it was was subpar.
Your representative did an excellent job, worked a full 8 hours straight with no complaints. When I asked about a particular area he had already gone over he immediately went back there and went over it again. He arrived on time, was respectful of our home and worked as hard as I could expect anyone could. A very positive experience and our newly stretched and cleaned carpet looks great. I don't need new carpeting after all. Thanks so much
Punctual, excellent carpet cleaning
I appreciate the hard work of the technician. We've always been totally pleased with the finished job.
I just think the high traffic areas should have been treated better

Staff was very courteous