Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83946 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 20, 2015 — Rated 9 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I don't know yet - my appointment is not until November 14th. Today is only October 20th.
Report a concern   October 20, 2015 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, informative technician. Prompt service, and reasonable prices.
Report a concern   October 20, 2015 — Rated 9 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals, stains removed, the worker who came by did a great job- very friendly, good attitude
Report a concern   October 20, 2015 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great
Report a concern   October 20, 2015 — Rated 10 out of 10 by N.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Job well done
Report a concern   October 19, 2015 — Rated 10 out of 10 by G.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, reliable, professional and cleans carpet great.
Report a concern   October 19, 2015 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciated the effort to accommodate my scheduling. Knowledge of the window of arrival was helpful. The worker was mannerly and efficient. The cleaning result was excellent
Report a concern   October 19, 2015 — Rated 10 out of 10 by Kim XWandrey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You all made our tile and carpets look AMAZING! Edward was very punctual, and very friendly. Great service, and these carpets and tile look NEW! :)
Report a concern   October 19, 2015 — Rated 10 out of 10 by Charann Churwanger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nothing harsh
Report a concern   October 19, 2015 — Rated 9 out of 10 by K.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Omid was very professional and did his best to alleviate a problem mishandled by a previous employee. His attention to service was much appreciated.
Report a concern   October 19, 2015 — Rated 8 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

nothing
Report a concern   October 19, 2015 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell. Carpets felt soft and cleaning.
Report a concern   October 19, 2015 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that there is no "residue" with Zerorez, and that you are able to help us with pet issues. The technician was fantastic. I think his name was Brandon or Blake?? My bad that I can't remember his name as he was so informative with regard to the treatments and answered every question that we had. He was the best.
Report a concern   October 19, 2015 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

customer service
Report a concern   October 19, 2015 — Rated 6 out of 10 by J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I hate the automatically proposed "upcharges". I did the $99/4 room deal to test you guys out, and the technician immediately recomended a $60 per room pet treatment. He said that my house would smell without it. I declined, and my house does not smell. Also I wanted to get my sofa cleaned, but the technician quoted $220. I asked how much it would be for just the cushions, but he said his manager wouldn't allow him to only do part of the couch because it would look bad. I think it should be my decision if I wanted to risk having a mismatched couch. The carpets do look good though.
Report a concern   October 19, 2015 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning was very thorough. Derrick did a great job!
Report a concern   October 19, 2015 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your company always does a great job and the technicians are friendly and always willing to answer any questions I have.
Report a concern   October 19, 2015 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

my carpet come out so clean.
Service tech are real nice.
Report a concern   October 19, 2015 — Rated 10 out of 10 by Kathryn Andrews Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin was very polite, efficient, thorough and all-in-all did a fantastic job cleaning our carpets! We were also pleasantly surprised at how great the entrance way tile looked! That was a bonus. When he finished, the house really smelled good! Highly recommend Zerorez and Darwin!
Report a concern   October 19, 2015 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really love that everyone who has ever come to my home seems to enjoy working for your company. They all have always been in a good mood and do an excellent job.
Report a concern   October 18, 2015 — Rated 9 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service personnel are always happy and cheerful. They take their time and do not rush through the job.
Report a concern   October 18, 2015 — Rated 10 out of 10 by C.A.A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You always get stains..very tough stains out...and they stay out!!!
Report a concern   October 18, 2015 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the weekend hours, reasonable prices and incredible customer service!
Report a concern   October 18, 2015 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no detergent. experienced technicians.
Report a concern   October 18, 2015 — Rated 10 out of 10 by G.A.C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had a problem with streaks in the carpet and your tech did a good job in correcting the problem.
I would request him next time.

I did not receive my email receipt. Can you email another one?
Report a concern   October 18, 2015 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE TECHNICIAN TYRON WAS OUTSTANDING. HE WAS VERY FRIENDLY AND KNEW HIS JOB.
Report a concern   October 18, 2015 — Rated 10 out of 10 by Shelley Wood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and clean immediately
Report a concern   October 18, 2015 — Rated 10 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The worker was extremely nice, knowledgeable, caring to take care of the major spots we had. He was honest about what he could do or not do
Report a concern   October 18, 2015 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Unlike that there are no chemicals and soap build up in my carpet
Report a concern   October 18, 2015 — Rated 8 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was excellent--very professional, did a wonderful job! The only negative is that it is difficult to reach a "live person"! I have called three different times and have been on hold for what seems like an inordinate amount of time. The last time was my service date and received a message saying the technician "was headed my way" an hour before previously scheduled --which was fine, but the msg asked me to call back. I did, and was on hold for 10 minutes--I hung up after that

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