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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet took w days to dry. A new tech training do not extract the water well. Carpet was very wet.
Prompt and very good service performance
No chemicals used in the cleaning process. Service is always good!
No
I've agreed to "flash" charges in the past and always thought it was reasonable. This time I was never told costs for two spots and feel I was over charged.
They arrive on time and the carpet smells great
It smelled great afterwards and the tech was terrific
Technician, Robert Ochoa, was very nice, professional, and thorough. Arrived when promised. (In the past, this hasn't been the case, and for that reason I was hesitant about using Zerorez service again!)
Carpets are clean and fresh, no particular smell, just "fresh."
Don't know how you stay in business with your out regions prices! What a rip off
The technicians were courteous and worked efficiently. The carpets look great!
Fast and neat and thorough!
Carpets are clean--there were different kinds of stains. The tech was courteous.
Quality service! Carpet feels and looks like new!
My carpet is always very clean after you leave and the staff is very friendly and organized. Wish the pet treatment was a bit cheaper, though.
This was the 3rd or 4th time we have used Zerorez since we moved to the Dallas area. We have always been MORE than pleased with your serice and the technicians. They get the job done, they are beyond knowledgeable about your product and more than polite. We are very, very pleased.
The guy who cleaned the carpet was REALLY nice - no problem there. The carpet, however, really did not look much different afterward. It was 3.5 years old and I really thought it would look better. I have never paid for carpet cleaning before and doubt I will again.
Excellent service. Prompt, clean, friendly (but not overly so), professional, and just overall wonderful to deal with.
The professionalism of the technician that came to clean.
Your representative spent time educating me on your system and allowing me to participate in the decision making process.
Outside of being a little late..the carpeting looks great..I can`t get over the difference..and the technician, was friendly...
Roderick did a fantastic job!!! He cleaned my carpets so well. I also like the clean smell and no residue.
Do what you say and keep your appointments. Respect your customers time, like you would for yourself.
ASSOCIATE HAD GREAT MANNERS. VERY CONSIDERATE AND INFORMATIVE.
PRODUCT GOT OUT BAD STAINING.
Clean and very friendly staff.
ONE NOTE:
The advertisement included 100 ft of tile cleaning. That was not included in my service.
Everyone was knowledgeable and friendly. Explained all questions and did an amazing job on the cleaning.
Easy to get appt, the person came and did nice job.
The technician was very pleasant and helpful. He was quick and efficient in his cleaning, offered me potential services and took care of my needs.
They are all natural and have no that smell of chemicals.
The technician damaged the grout on our new ceramic tile. He offered excuses that I knew to be false. He said he had only been cleaning carpets for three months. After he had been in the bedroom for quite a while I went to check and he was playing on his phone. It took him 3 1/2 hours to clean 5 rooms and a hall. He continued to try to sell me additional protection for the carpet after I repeatedly told him no. Then, when dealing with customer service regarding the grout issue, I repeatedly had to call and/or email to inquire about the progress. No progress or follow up had been accomplished after 4 business days. Customer Service made no effort to keep me informed; I had to chase them down. Then the technicians who came to replace the grout arrived 1 1/2 hours late. I have used Zerorez for years and have recommended them to friends, but I am finished and will never use themagain. I was never so glad to be finished with a transaction when the grout was finally replaced.
The technicians that were here very professional. They explained the process before starting the work. My tile floor looked brand new when finished, the grout lines that had become dark after months of mopping are white once again. This is the second year I have had Zerorez do this and have been extremely happy.