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based on 84669 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was no smell left behind.
We have had 3 other technicians out before we had the most recent one, we were not impressed. This guy did our entire house in less than or the same amount time that the other 3 just did half the rooms. And there are much more left over spots than ever, he gave us plenty of reasons why we would have them...
Robert was very knowledgeable and professional!
We have had Zerorez clean our carpets several times before the last one. We were always highly satisfied. This time, none of the furniture was cleaned under (which had been done every other time), and a couple of the rooms still had stains and spots where the carpet wasn't even cleaned. We were supposed to get 100 sq. feet of tile cleaning and that was never even mentioned. We were not as pleased with this most recent visit.
You seem to do an excellent job of cleaning at a good value!
LOVE THE RESULTS AND IT'S FAST!
Good quality cleaning.
Good as always
Your equipment kept popping the circuit breakers of my new house. The technician-operator did the best he could but said his equipment had something wrong with it. I don't think I got as clean a carpet as I needed.
No soap residue and the technician was courteous and professional.
Prompt, friendly and very thorough
The information I got from the technician was excellent (and the carpet looks beautiful). Getting information on the telephone was difficult with long wait to talk with a live person. That is a definite negative.
Zerorez is the best carpet cleaning company in the business!
I think your kluv advertisements over sale your service. Technician was a wonderful guy and seemed to work hard at getting the stains out. Your ads make it seem like you are miracle workers when it comes to getting spots out of the carpet. Our carpet is a high grade carpet 3 years old, admittedly one room very dirty, but zerorez just wasn't able get all the stains out. So,maybe you should add some kind of disclaimer to your ad, that you can't always make the carpet look as good as what you claim you can. According to your tech, there's nothing you can do to make it right, stains have just been there too long. Stains have been there approximately 3 months. We don't know what they are, maybe ground in dirts and oil combined.
No harsh chemicals etc...
Great job of cleaning carpets
We have had Zerorez to our home multiple times. This time the tech rushed through the work from what we can tell. The carpets were left extremely wet - much more so than in past visits. Intimately the carpets smelled worse than before the cleaning. A smell that took days to dissipate. In addition, the special was to include tile cleaning. The cleaning, if it happened was not good. I wiped an area that was supposed to be cleaned with a paper towel and dirt came up.
Also, we were to receive a $50 gift card to a restaurant. It has been a month since the appointment and no gift card has been received. Very disappointed with the service this time. Had been a big fan up to this point.
First, I was told the special included tile cleaning. The tech who showed up stated he could not clean tiles. Now I have to schedule another appointment
Second, I vacumed my carpet the next day. The rake marks did not go away. I still have them!
Technician missed one pretty large area of carpeting--there was a child's train play-table that I had moved from the side of the wall to the center of the room for cleaning underneath where it usually sits. It was obvious that the table did not STAY in that spot. I was not in the room, but I could tell he didn't clean under the table in the middle of the room where I'd moved it--was completely dry and still somewhat dirty carpet underneath. The table is not heavy and can be pushed easily, so I was disappointed in that.
The rest he did very well. We did have 1 spot come up that we didn't have before, so not sure why that happened.
Thank you for reading my initial feedback and sending somebody out to do the touch ups. It would have been very easy to just take my money and write me off but you didn't thank you
How well stains come out of the carpet
Gentleman that came to clean was very friendly, and did a great job. My carpet looks great!
Great service tech. Did a good job and carpet did not smell or was not overly wet.
just a GREAT job...LOOKs wonderful !
No odor of detergent. Carpets dry quickly. Carpets look like new.
The pet stain remover really worked! The carpets look new!
Best carpet cleaning service in the metroplex.
There was a lot of hype on the radio ad that you could get out stains others could not and that they wouldn't return. When your guys left my house all stains seemed to be taken care of, but by the next day when the carpets had dried fully the stains were back...and worse! I also saw stains where I didn't think there were any in the first place. It's like they had been brought to the surface.
I feel like zerorez did a good job overall on getting my carpets cleaned, but my problem spots are still problems. I am disappointed that your claim to be able to take care of them was just hype.
The service man who came out was awesome. He told me everything he was doing and answered all of my questions. He was friendly and would love to have him come out again when I need my carpets cleaned again.
THANKS!!
Very thorough cleaning. Tech was able to remove stain and residual odors from carpet. Tile cleaning was great!