Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83947 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 10, 2015 — Rated 9 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed by the tile cleaning results.

Report a concern   November 10, 2015 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You guys were the only ones who actually got our carpet looking clean again. The areas that had heavy traffic look great again!!

Report a concern   November 9, 2015 — Rated 10 out of 10 by Birdie Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great

Report a concern   November 9, 2015 — Rated 9 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was honest about the zeroez pet treatment not being able to correct my carpet stains.

Report a concern   November 9, 2015 — Rated 10 out of 10 by Karen S McClenahan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was really well done and a great price. I appreciated the honesty and the quality of the man that was there.

Report a concern   November 9, 2015 — Rated 10 out of 10 by V.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician. He did a fantastic job.

Report a concern   November 9, 2015 — Rated 2 out of 10 by S.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet, while looks clean, still smells horrible due to pet stains. We paid extra for that treatment and it does not seem to have worked.

Report a concern   November 9, 2015 — Rated 9 out of 10 by W.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Organic and very little chemicals used

Report a concern   November 9, 2015 — Rated 10 out of 10 by K.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of service at a reasonable price, and outstanding technicians

Report a concern   November 9, 2015 — Rated 9 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there are no harmful chemicals used in your cleaning process. The tech did a nice efficient job.

Report a concern   November 9, 2015 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

efficient, professional , friendly and The carpet isnt left sopping wet!

Report a concern   November 9, 2015 — Rated 10 out of 10 by L.A.B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendlly, fast and clean!

Report a concern   November 9, 2015 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had a pet with cancer and he was very ill for about a year and our carpet reflected that in the worst way. I was embarrassed to have people in our house. We thought we would need to rip it all up and start over, but ZeroRez made it look like new.

Report a concern   November 9, 2015 — Rated 4 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We were not charged the correct price for the services we requested.

Report a concern   November 9, 2015 — Rated 8 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

The two gentlemen that were at my house were very nice, but I was a little disappointed in the entrance to two of my rooms. I think a little bit more time could have been spent in getting the dirt out. Also, there was no vacuuming by your reps this time...once my rugs dried I went over each rug three times to get additional dog hair out of the carpets.

Also, as a precaution for other people...they need to dry the tile after doing the carpets. I fell in my bathroom and have sore shoulders along with a sore ankle. I still like the feel of my carpets and will use zerorez again. I hope this helps with some positive feedback

Please direct all emails to my new one.. Email address removed

Thanks
Name removed
Phone number removed

Report a concern   November 9, 2015 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time; professional technicians; and quality service

Report a concern   November 9, 2015 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert was very nice & professional.

Report a concern   November 8, 2015 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Affordable and Dependable.

Report a concern   November 8, 2015 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked how the products are chemical free. And I really liked the person who did the service. He was nice, helpful and honest.

Report a concern   November 8, 2015 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans carpet well. Knowledgeable staff.

Report a concern   November 8, 2015 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural. Safe for my family.

Report a concern   November 8, 2015 — Rated 10 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very Friendly & helpful rep did great job at my home.

Report a concern   November 8, 2015 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job. Attentive technician. Polite. Fair

Report a concern   November 8, 2015 — Rated 10 out of 10 by Judy Edmiston Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the young man who came to do the redo was particularly nice young man. The spots did not entirely come out but I doubt I anyone will notice them.

Report a concern   November 8, 2015 — Rated 10 out of 10 by Juan Camacho; Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean the spots out of our rug and dried fast

Report a concern   November 8, 2015 — Rated 9 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Treatment did a good job....looks very clean. Technician was polite and informative.

Name removed

Report a concern   November 8, 2015 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Grest service and products

Report a concern   November 8, 2015 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are Green.

Report a concern   November 8, 2015 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, and a really nice job.

However, I would like to see less than a 4room minimum. That's outrageious.

Report a concern   November 8, 2015 — Rated 0 out of 10 by S.Z. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Braxton called at 8:15 to say he would be at my house in 1/2 hour, he didn't show up until an hour after that. I had to call Zerores to find out if he was coming. He said he had to go back to the shop because of brake fluid or something. He could have called to say he was going to be late, but he didn't. He parked in the driveway which the e-mail said he would never do, I made him move to the street, it took over 1/2 hour after to even start on my carpets, he was walking outside with the booties on in the wet grass and street and then expected to come in my house. I made him put new booties on. He said that my carpets weren't that dirty so all he needed to do was a 'rinse'. I told him that I was paying to get my carpets cleaned. He missed spots on my carpet and I had to tell him to do them. He didn't spray the pre-soak stuff in the master closet and bedroom, and he sprayed too much in the living room and study. When he left, there was white residue all over the brick by my front door, it ruined my welcome mat, I had to buy another one. I've scrubbed the brick 3 times and the white stuff still isn't off. He left a huge oil spill in front of my house in the street and tire tracks all over my driveway. Are you guys going to clean up the oil spill? Thank god I had him move or it would be on my driveway. I will never use you guys again. He said he was one of the 'seasoned' guys, I would hate to see the worst! UGH!


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