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based on 83947 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guys were the only ones who actually got our carpet looking clean again. The areas that had heavy traffic look great again!!
Great
The technician was honest about the zeroez pet treatment not being able to correct my carpet stains.
It was really well done and a great price. I appreciated the honesty and the quality of the man that was there.
Great technician. He did a fantastic job.
The carpet, while looks clean, still smells horrible due to pet stains. We paid extra for that treatment and it does not seem to have worked.
Organic and very little chemicals used
Quality of service at a reasonable price, and outstanding technicians
I like the fact that there are no harmful chemicals used in your cleaning process. The tech did a nice efficient job.
efficient, professional , friendly and The carpet isnt left sopping wet!
Friendlly, fast and clean!
We had a pet with cancer and he was very ill for about a year and our carpet reflected that in the worst way. I was embarrassed to have people in our house. We thought we would need to rip it all up and start over, but ZeroRez made it look like new.
We were not charged the correct price for the services we requested.
The two gentlemen that were at my house were very nice, but I was a little disappointed in the entrance to two of my rooms. I think a little bit more time could have been spent in getting the dirt out. Also, there was no vacuuming by your reps this time...once my rugs dried I went over each rug three times to get additional dog hair out of the carpets.
Also, as a precaution for other people...they need to dry the tile after doing the carpets. I fell in my bathroom and have sore shoulders along with a sore ankle. I still like the feel of my carpets and will use zerorez again. I hope this helps with some positive feedback
Please direct all emails to my new one.. Email address removed
Thanks
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Phone number removed
On time; professional technicians; and quality service
Robert was very nice & professional.
Affordable and Dependable.
I liked how the products are chemical free. And I really liked the person who did the service. He was nice, helpful and honest.
Cleans carpet well. Knowledgeable staff.
All natural. Safe for my family.
Very Friendly & helpful rep did great job at my home.
Good job. Attentive technician. Polite. Fair
I thought the young man who came to do the redo was particularly nice young man. The spots did not entirely come out but I doubt I anyone will notice them.
Clean the spots out of our rug and dried fast
Treatment did a good job....looks very clean. Technician was polite and informative.
Name removed
Grest service and products
They are Green.
On time, and a really nice job.
However, I would like to see less than a 4room minimum. That's outrageious.
Braxton called at 8:15 to say he would be at my house in 1/2 hour, he didn't show up until an hour after that. I had to call Zerores to find out if he was coming. He said he had to go back to the shop because of brake fluid or something. He could have called to say he was going to be late, but he didn't. He parked in the driveway which the e-mail said he would never do, I made him move to the street, it took over 1/2 hour after to even start on my carpets, he was walking outside with the booties on in the wet grass and street and then expected to come in my house. I made him put new booties on. He said that my carpets weren't that dirty so all he needed to do was a 'rinse'. I told him that I was paying to get my carpets cleaned. He missed spots on my carpet and I had to tell him to do them. He didn't spray the pre-soak stuff in the master closet and bedroom, and he sprayed too much in the living room and study. When he left, there was white residue all over the brick by my front door, it ruined my welcome mat, I had to buy another one. I've scrubbed the brick 3 times and the white stuff still isn't off. He left a huge oil spill in front of my house in the street and tire tracks all over my driveway. Are you guys going to clean up the oil spill? Thank god I had him move or it would be on my driveway. I will never use you guys again. He said he was one of the 'seasoned' guys, I would hate to see the worst! UGH!

I was very impressed by the tile cleaning results.