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based on 83947 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service person was polite but 30 minutes late. The carpets were still damp in some spots after 24 hours. Had to point out some spots which came out after he went over them. There was no pretreatment of the area rug or anything else done to it other than vacuumed. Very disappointed that we paid $3 per square foot and there are still spots on it. He was not even going to clean under the rug. Not sure why we paid that much and will probably have to have the rug "professionally" cleaned. After hearing glowing testimonials on Zerorez I can't believe the results. Our rugs are less than 4 years old and were pre-treated at the mill, and we have no pets or children tracking in dirt so I did expect them to look much better.
Always do a good job. Like having an arrival time window that is met. Very courteous technician.
The techinician was very professional and friendly.
He did a very good job on our carpet.
On time and professional as always. Great reults.
Chemical free
Does an excellent job of cleaning
The techs are efficient, professional, and very nice
Get your scheduling together. We originally set an appointment for 10/14/15 then for some reason you could not locate the appointment & it was rescheduled for 10/13/15. The work was done on 10/13/15, then we got a call yesterday asking if you could move our appointment for 10/14/15 to an earlier time and I had to explain the job was already done on 10/13/15. (?)
My carpets are clean without any soap or chemicals. The technician was friendly and thorough.
Service tech was great. Thhorough cleaning
Our tech worked really hard on our carpets
No soap or odor
Your associates are always on time and very professional.
We were over charged more than $75 for services that were not done.
The products cleaning ability and the professional attitude of the service man.
carpet and stone floors looked fantastic after seam cleaning
Carpets look great. Less expensive than I expected. Dried very fast even on a cold day. Complete 5 rooms in about an hour.
Always friendly kind courteous and do a great job!
My technician was very helpful and did not rush the process. He wanted to make sure that I was satisfied with the work done.
I was sold a $300.00 "7 year guaranteed" product upgrade. I was told this service was guaranteed for 7 years. When I requested documentation of the guarantee at the time of payment I was told there was not anything in writing available. The "Salesman/Technician" called his "sales manager" on speaker phone and the manager said that my receipt was all I got and that should be enough. Seems to me if I purchased a 7 year guaranteed product I should have something in writing to show what the guaranty should cover. The saleman told me that there was a 18 month guarantee product and a 7 year product. I chose and paid for the 7 year product I do not see anything on my receipt that indicates which product I purchase. I would not have purchased a "guaranteed" product if I knew I would not get any documentation detailing the guarantee. I expressed my dissatisfaction and was told that a manager would send me an email about the guarantee to include with my receipt. I have not received a call nor an email as I was told. Furthermore after the "Salesman/Technician" left I realized that he did not even clean my master closet which should have been included since the bedrooms did not have much square footage cleaned due to large sized furniture. I feel like I was misled on the guarantee of this product and service.
Very professional and on-time employees who gave me value for the money I spent.
I appreciate the chemical-free cleaning, the cleanliness of the carpet, the knowledgeable and courteous technicians, and the overall excellent service.
My nasty eight-year-old carpet loosk fantastic! I will most certainly tell my friends about your quality and timely service. When I used Dal***** two years ago they couldn't get it nearly as clean!
No comments at this time.
Competency and efficiency. Technician did an excellent job.
Tech was nice, but seemed to be rushing the process. I was the last appt. of the day I believe & he just may have been tired. I do not know if I am correct or not.
service tech was professional did his job carpets are clean
I like your service, technicians were great and friendly. My house looks very clean.Regarding products will find out as time goes. The carpet protection used works how long.
It met expectations on some well travelled fourteen year old carpet. The technician, Paul Jacobs, was very professional, polite and straightforward.
Service provider was very friendly and fast.
An excellent job of cleaning our carpets. Your employee was very pleasant, courteous and very helpful. Great job.
Competitive pricing, quick service, flexible scheduling