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based on 83948 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality products and great customer service.
Got the carpet clean! First time.
Fast and neat
Service rep was upfront, honest and efficient. The carpet looks and feels great.
Carpet looked clean and did not contain as much water when job was completed. Dried quickly and stains came out easily.
My carpet is clean and stays clean. Team member is attentive and answers my questions
It is chemical free and the tech was very friendly.
Does a good job.
That the pet spot treatments really did work.
Tyrone did an excellent job. He is also a good salesman.
Timely, Friendly, thorough, cleanup, and professional.
Although the technician was here very late and well outside the appointment window, which I am sure was not his fault and had to do with scheduling, He was very professional and extremely through
There was a scheduling delay of several hours that threw my whole day off since I had to get my carpets cleaned that day or I would have to wait until after the holidays.
The service was very professional. Upon informing Braxton of what it was we wished to have accomplished he clearly explained the process and the associated fees allowing us to make an informative decision. His professional demeanor and positive attitude warrant recognition as an "outstanding" agent of the ZeroRez organization. We will have him back again for future needs.
Great service. Very detailed to service.
Prices are not within the average persons income range.
Excellent results !
My technician was very polite, easy to work with and explained the process to me as he went along. He was very honest about cleaning my terazo tile and he gave me his advise on how to handle it. He even called into his "supervisor" to check into the best way to approach the tile. He was a joy to have in my home. You have an exceptional employee there.
Did not get the red wine spots up in the bedroom.
I was very please for the first time when he clean my carpet very good. I now time for the carpet to replaced I just leasing for now. I will try your company again also I like to recommend your Tech Tyrone again to come.
Thanks,
Lewisville Customer
The technician and courteous, respectful and efficient. Good value for my moneyu
You guys are amazing! Love your system! Clean miracle workers!
Timely friendly and professional.
Although the carpet looks really amazing, and it always does after Zerorez comes to the house, I was very disappointed with how costs were not discussed, other than in a general manner, and how payment was handled. I think it would be a good idea, when the tecnhician is talking to the client about treatments and number of rooms being done, along with special products being used or recommended, if the technician would give a somewhat definite figure of what to expect as the final amount being paid. In addition, there was an error made regarding payment on our bill -- my husband gave the technician $260 in case, and the balance of the $445 bill was to be put on our debit card. Instead, the entire $445 was put on our debit card, and while I realize that this was simply an error and that it is supposed to be corrected within 1-2 business days, it was still very aggravating to have had this happen, especially because my husband was on the phone with the office to make sure that it would be handled properly.
Customer
service
The young man who did the work was very nice and did a good job, but it is management and the people working in the office who did a bad job--I waited about 4 hours. All of the office got to go home and I was still waiting.
How about that restaurant card I was suppose to receive? Name removed
On time, quick, and personable servicer.
Everything was cleaned thoroughly.
i really liked the fact that my carpet dried so quickly and looks so clean
The pet stains are still visable and the scent is still there. When I purchased the pet stain and odor remover she guaranteed they would be gone. However the technician that came out to perform the cleaning said they did not guarantee it. Her guarantee is what made me choose you. I hope that you could try again to meet the sales persons promise to make it right.