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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been a loyal customer for years. The experience this last service was less than great. The technician did not do as close of a good job as others have done. The poor job is evident even - at 1-2 days after servicing carpet. I'm also disappointed at the amount charged and this has never been a problem. I don't usually remove the furniture in rooms to be cleaned, thus the areas to service are really not the entire room ( except for den which is s larger space)- technicians usually clean the hallways leading towards those room to make up for some of space in rooms not cleaned. This time we got charged for every area. I'm very dissapointed at this last service.
Green, no odor, dries quickly, fair price, service tech are friendly and professional.
Courteous, professional, punctual service techs. Amazing what all they were able to pull out of carpets that had JUST been "cleaned" by Servpro (who left nasty swirl marks and a bunch of soap residue on all the carpets). The carpet was literally crunchy before you guys came out, now it's soft and doesn't smell at all.
I felt like the scheduled appoint the I made 2 weeks out was not handle to my satisfaction .The time was to late. When the man came he said he was not expecting my appointment for that day.He thought he was done.
Don't use chemicals
THe efficiency of your staff and the quick drying of the carpet.
My room still smells of urine even though I paid extra to have it de-odorized.
Got my carpet cleaner than anyone has ever cleaned it.
The thing I liked most other than how clean my carpets came, was Lamar, our technician. He was a pure joy to have in our home. Lamar was a hard worker, communicated well with us and had some of the best manners I have ever seen. I will make it a point to request Lamar when my carpets need cleaning again.
The associate was on time arrive shortly after the phone call. He wore shoe covers definitely a plus and recommended products to protect my carpet in heavy traffic areas!
no smell, carpets soft
cleanness of carpet, courtesy of Gary, honoring 100% satisfaction guarantee
Spots didn't come up. Was disappointed. I thought maybe something could have been put on them. They were just made lighter.
The staff is very nice. Got right to work and done
Dustin was very helpful and explainedible the whole process
Politeness of service tech.
Be more prompt on appointment times.
Your technician was very polite and did a wonderful job. Thank you!
Your associates that came out to clean our carpet did a very good job!
Carpets were really clean and the agent was very helpful and courteous.
The price given over the phone was 1/2 the amount that they wanted to charge. I felt they were pushing me to spend money. It felt dishonest. They did a good job on the carpet once we settled on a price but I had to leave out some areas to get to that price.
Techs were great. Worked very hard on my pet stains and I'm so grateful. But some areas spots have returned. It may be the old inexpensive carpet. The protection they applied is working. I'm able to get spots up quickly (cats)
I am very disappointed with how many stains I see on my carpet. I expected to see a big difference after my carpet was clean but I did not,
Everything. We received good service from our first phone call until the job was completed.
We were kept informed all along the way about times, etc. The tech, Gary, was delightful...knowledgeable...did a great job. We are well pleased that we chose Zerorez.
Less chemicals
very friendly and experienced people like Darwin ! Always ask if everything looks ok and goes outa of his way to do a little extra !!!!!
Quality work, congenial, friendly service persons, concentrate on doing best job possible. Have been using your services now for several years and highly recommend company - more than one person has called me after they have noticed your truck at my resident and asked for my comments - which are always positive.
Criss Stone
Everything! Thank you for making my carpet look like new, it is 10 years old!
great customer service, healthy product
Always friendly service and the treats are always tasty.