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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, good quality, tech kept me infoned about what was going on.
I was very upset with the technician. I have never had a problem with the technicians moving the end tables and coffee table as well as the recliner. He didn't move the dining room chairs to get under the table. Everything I asked him he objected to. I like Zerorez but this technician had a problem. I do not want him ever again.
I like the "green" aspect; also your customer service is VERY WELL DONE ! Your representative sent to our home was prompt, friendly, professional in action; we have a bed-ridden person at our home and he was extra careful and conscientious about the cleaning! He also recommended that a door backing up to a return air vent had caused soot and we might be advised to do vent cleaning and upholstery cleaning services were available as well as area rug cleaning. He showed that all stains had been removed; asked for our approval of his services and told us we were effective in keeping our carpets clean.
Good job cleaning but need to be more timely; my appointment was over an hour late this time. And let the customers choose which technician they would like.
My carpets look exactly the same. They were soaking wet for entirely too long. The pet stains were not lifted even though i paid extra for the magical remover
On time and the carpet looked great
My carpet, tile, and grout came out looking great and my house smells clean. There is not a residue or strong cleaner smell leftover. The products used are safe for my pets and newborn.
Carpets feel clean. Not sticky like they do after other carpet cleaning companies clean them.
The cleaning was excellent and the carpet feels like new. Thanks zeroez!
I like the products because they are natural and help my allergies. Your staff,specifically the young man who came to the house was very helpful and clearly explained the process as he went along. I will not be going back to chemical treatments again.
Good results
Robert and Frankie were great
The before during and after was extremely professional, courteous and well done. The service tech was extremely awesome and answered all of our questions. Raphael provided excellent service! I will highly recommend your service to everyone. Thank you!
My carpets was really wet! It took 12 hours to dry. When I spoke to both your carpet could and the technician I was told 4-6 hours. I hope the dirt was drawn out as I was told it would be
Cleans better than other service providers.
Full, deep cleaning and Microseal.
Techs were awesome
I am disappointed in the number of spots that are still remaining in the carpets. I did not expect perfection because of the age of the carpeting. I also did not expect the true stains to be removed, but many of these spots can be removed with elbow grease. I know this because I have used plenty of it through the years and now after having paid for your cleaning service and I am now using it again to clean what Zerorez did not! As far as basic cleaning I suppose your service is adequate, but very disappointed since the radio advertising makes the service sound wonderful. Once again, I'm not speaking about aged deep stains. These are spots I am down on my hands and knees cleaning myself before holiday company arrives after paying $300. plus to Zerorez! I am in a retail/service management position myself accustomed to dealing with customer expectations. This would not be acceptable to my customers. Thank you and Merry Christmas.........Marilyn Last name removed
On time, thorough, grear results, very polite technician.
pricey
On time and did a great job!
fast service, no odors, carpets look great
Rugs not clean feel like they just wanted to sell me fabricare for commission
After it drys the carpet goes back to same way it looks before you came not good it flat out seems like a scam Never ever use you guys and gals again horrible service you should be ashamed to run your business this way
no chemicals no residue
Notify the customer how long the job is going to take (technician got here at 8:30 and left around 1230).
Person that cleaned our carpet was the best one yet. He did an excellent job, better than any other person. Sorry, I don't know his name.
Quality products
Customer service was excellent!
Rory Jenkins was the technician who cleaned my carpets on 12/5. He was a nice enough guy and was very polite and professional. He did a decent job cleaning my carpets.
What he did a terrible job on was that in every room he was in, there were gashes and dents on all of the trim! He kept hitting the things with the machine. After he left I saw all the damage he did!
It took me a day to 'try' and fix the dents and gashes in the trim. I didn't do a very good job, I can still see the dents. He also put a dent on one of the legs of my $3,000 leather couch! I had to use a brown magic marker to cover the dent in it! I also had to paint walls in a few places where he scraped them with the hoses. Some of scrapes in the walls were 2'-3' up from the floor.
I've used your service for a long time, you can see in your records. Did something change with the company?????? It really sucks now! :(