Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83952 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 8, 2015 — Rated 9 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice person, carpets look better

Report a concern   December 8, 2015 — Rated 10 out of 10 by Colletta Harper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thoroughness, professional

Report a concern   December 8, 2015 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great! The tech who came, Lamar, was friendly and did a great job.

Report a concern   December 8, 2015 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Process, staff...........

Report a concern   December 8, 2015 — Rated 9 out of 10 by Leigh Ann Hatchett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, thorough, beautiful results. Love my clean carpets!

Report a concern   December 8, 2015 — Rated 9 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Type of carpet cleaning - no detergent.

Report a concern   December 8, 2015 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Removal of stains, no odor, no residue.

Report a concern   December 8, 2015 — Rated 9 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work.

Report a concern   December 8, 2015 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

you can get any stains out and it is safe for pets and babies

Report a concern   December 7, 2015 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet came very clean... Even the heavy traffic areas!

Report a concern   December 7, 2015 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

NO chemicals or residue for the cleaning process makes it less sticky or required quarterly cleaning.

Report a concern   December 7, 2015 — Rated 8 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Try not to overbook appointments during the busy holiday season. I had to reschedule after the cleaner was running late. Your office did call to advise me of this and set me up for another day.

Report a concern   December 7, 2015 — Rated 0 out of 10 by L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I chose Zerorez based on the KLUV testimonies and having others tell me how great a job they had done by them. The radio testimonies talked about getting out pet stains and odors, dirt, and paint. I had my carpets cleaned on Tuesday before Thanksgiving. When I scheduled the appointment, I asked if I need to remove all the furniture in the rooms to be cleaned and was told that the cleaner would move furniture up to 50 pounds. When he arrived the cleaner told me that the regular clean would not get the stains out, and suggested the deep clean at $75/square foot, which would cost more than replacing the carpet. I decided on the $60/room extra topical cleaning. He started in the family room cleaned behind a glider, end table, and recliner. Then he started cleaning in front of this furniture without moving any of them, even though they did not weigh 50 pounds. I moved them myself and got the impression that he was not happy that he would have to clean an additional area of 5 x 15 feet. In the dining room he did not clean behind the table, but did move the chairs that were there. I asked how long the carpet would be wet and he said 5-6 hours. Within 2 hours of his leaving the house began to smell of dog urine. The carpets remained wet for 6 DAYS and the smell was present the whole time, even with using pet odor eliminating sprays. I was happy that the main carpeted areas were cleaner, but the edges where the carpet met other flooring remained dirty. Our Thanksgiving dinner was diminished by the smell and wet carpets, even with having windows open and fans running.

Report a concern   December 7, 2015 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick but thorough cleaning. Took care of all the stains as well.

Report a concern   December 7, 2015 — Rated 8 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Need more discount pricing for different services.

Report a concern   December 7, 2015 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edward was very knowledgeable and did an excellent job removing the stains. We look forward to our cleanings because you are very professional and helpful about our care of our rugs and investment in our building. Thank You for send Edward he was great!

Report a concern   December 7, 2015 — Rated 1 out of 10 by A.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This was the second time having my carpet cleaned by Zerorez. It doesn't look as good as it did the first time.

Report a concern   December 7, 2015 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gets the carpets so clean with fumes. Animal friendly. Great people doing the jobs.

Report a concern   December 7, 2015 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service very professional.

Report a concern   December 7, 2015 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was FABULOUS!

Report a concern   December 7, 2015 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE TECH SPENT THE NEEDED TIME TO MAKE SURE THAT OUR CARPETS WERE CLEAN! THANKS AGAIN!

Report a concern   December 7, 2015 — Rated 9 out of 10 by C.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous. On time. Will use you again and recommend to family & friends.

Report a concern   December 7, 2015 — Rated 10 out of 10 by Betty Evans Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It really cleans my carpet. The technician for my visit was fantastic.

Report a concern   December 7, 2015 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service. Excellent cleaning. The carpets look brand new.

Report a concern   December 7, 2015 — Rated 10 out of 10 by Sasha Thomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look amazing (which is hard to do with white carpets that are over 10 years old and have three dogs). I also like that it uses no chemicals. Your service techs are amazing, thorough and nice.

Report a concern   December 7, 2015 — Rated 6 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet cleaning was outstanding. However, tile and grout was not as good as I was expecting. I would rate this very low.

Report a concern   December 7, 2015 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was prompt, courteous and informative.

Report a concern   December 7, 2015 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is quick, clean, & safe.

Report a concern   December 7, 2015 — Rated 9 out of 10 by Brian Hokanson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price and Service are good for our residential needs. Both times we have used thie team the tech was nice, efficient and did very good work.

Report a concern   December 7, 2015 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time and worked quickly and thoroughly.


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