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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was a lot of hype on the radio ad that you could get out stains others could not and that they wouldn't return. When your guys left my house all stains seemed to be taken care of, but by the next day when the carpets had dried fully the stains were back...and worse! I also saw stains where I didn't think there were any in the first place. It's like they had been brought to the surface.
I feel like zerorez did a good job overall on getting my carpets cleaned, but my problem spots are still problems. I am disappointed that your claim to be able to take care of them was just hype.
The service man who came out was awesome. He told me everything he was doing and answered all of my questions. He was friendly and would love to have him come out again when I need my carpets cleaned again.
THANKS!!
Very knowledgeable and courteous
The technology does a better job of not attracting dirt after it has been cleaned. In that regard it's better than any of the other carpet cleaners I've tried.
The young man that cleaned the carpet was very professional and thorough. While he was cleaning, I could really see the difference in the areas cleaned and the areas that hadn't been cleaned. The carpet looked almost new when the job was completed.
The service is individualized and quick!
Carpets were very clean and deodorized. Did not take as much time as I thought. Miguel was very friendly, on time and explained the process
The carpet has streaks and your folks are coming out to inspect on Thursday
Carlos was the best! The products worked just as he shared - even in the hard to clean areas. We really appreciated the care he gave us and our carpet.
Every time I use Zerorez I am always happy with how my carpets look. I have them out twice a year as I have 2 dogs and the carpet always looks great when they are done cleaning.
Good quality and professional service
Non-soap solution and state-of-art equipment. Service tech was very thorough and explained the process.
I have used Zerorez a few times and the cleaning method is fabulous. Dauril, the technician is my requested technician. He is polite and detail oriented.
My appointment was scheduled between one and 4 PM. I was home at 1 o'clock and got several phone call saying that the technician was delayed. He finally arrived around 6:30PM. He talked me into getting the protectant that goes on top of the carpet so that Spills will bead up instead of soaking into the carpet. I ended up paying $300 for something he sprayed on top of the carpet with spray bottle and does not work. He told us not to walk on the carpet for three days with bare feet so we all put socks on and walked around on wet carpet. How is the topical treatments supposed to work if it gets soaked up in our socks? He didn't finish till about 830 so the carpet was still wet when it was time for us to go to bed. You can make it right by having someone clean our carpets again at a reasonable time and properly applying the topical solution properly if it's going to work.
My house didn't smell like a cheap hotel when you were done. The sweet smell after other cleaners is nasty.
No residue and friendly knowledgeable staff
Natural no detergents
Promp and efficient. Only regret is we forgot to clean the dryer duct!!!
I've used zerorez 3 or 4 times now and have recommended to friends and family many of which have used zerorez as well and were equally pleased. Amazing customer sevice!!!
We understood that we were to receive a $50 gift card to Brazilian Steakhouse with our carpet cleaning. We did not receive that.
I like the process that doesn't involve detergents and other chemicals.
I wasn't present when tech performed cleaning but upon arrival I was very satisfied . Job looks professional and of high quality . Will you your services again in the future. Thanks .
Everything about my experience was top notch, especially the technician.
Every thing
They were efficient, courteous and our floors look almost brand new!
My carpet was SATURATED Friday afternoon throughout the FOUR rooms that were cleaned. Saturday two additional technicians came out to try and correct "the mistake" the original technician made. However, it's now Sunday afternoon and our carpets SMELL, our home SMELLS, we've not been able to put our furniture back, we've not been able to walk anywhere without walking through water. Your dispatch didn't feel this was an urgent enough situation to contact management so once mold starts to breed in my carpets and padding because that only takes 24 hours, I'd like to know who plans on being responsible for this?! NOT acceptable to sit through a weekend with NO help from the company that has caused this damage to our brand new home! My husband and daughter suffer from asthma, I was in the hospital Friday night with hypertension and bronchitis .... This matter should have been addressed IMMEDIATELY!!
Durnell did a great job. My carpet is very clean now. Thank you.
The clean tile & that the tech, franklin was so pleasant.
Our carpets were cleaned on Friday morning. It is now Sunday and we still have wet spots.
Saturday, they were very wet in places with little traffic.
Best carpet cleaning service in the metroplex.