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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There is no use of detergents or harmful chemicals and the use of all green cleaner because I have allergies.
Fast efficient, profession and informative
All of it!
Fast, Best cleaning ever, reasonably priced, friendly knowledgeable service person.
He called 30 minutes before and showed up when promised.
Polite and courteous, arrive on time.
Mark did a great job; took his time and explained many things to me. He got the hall carpet clean which I did not think would happen this time! I will request Mark the next time. :)
ProvCess
The service technician was very professional and knowledgeable.
Honestly, there are still a few stains on the carpets and one step that was missed, but quite frankly we feel deceived about the tile offer from zerorez. Your offer does not state it is only floor tile and not shower walls so we did not receive what we were expecting and now have a "credit" withstanding. The credit is fine but would not be needed if you were more upfront about what your offer did/did not include. Furthermore, the first time we had your company out the gentleman did a free upholstery clean and said you always throw in a "little" something for your customers. We did not get any special service or even the results we received the first time we used zerorez. And to top it off, we were told the quote on the phone was the total when in fact it did not account for taxes and that certainly would have been helpful given that we budget for items like this in advance.
Carpets left very clean and looking much younger. Very friendly and knowledgeable service person.
It was an old carpet with several stains. they cleaned up all the stains and lived up to the radio advertisments
Pricing- seemed very expensive
The only thing I would like to see improve is maybe a 1 hour window not 2. Our tech was very nice and thorough.
Many years ago when we used zerorez the quality was much better. This time around the cleaning was mediocre. We did not get the free 100 square feet of tile cleaned, because the serviceman appeared to be in too much of a hurry.
Goodcommunicationsfromstarttofinish;showedupontime;Carpetandkitchentileflookn(grouttoo)lookgreat;reasonableprices;nicesrtviceperson.
I like the fact that your products are all natural and chemical free. Our service person was very, knowledgable about the products and was extremely courteous and friendly.
The service technicians are ALWAYS so friendly and knowledgeable. Our carpets get so cleaned and stay clean.
was told free tile cleaning with purchase of extra rooms tech informed me that i had linoleum and unable to clean that, when i scheduled appt I informed scheduler, telling them i did not have tile & was told no problem they could clean linoleum.......
so when technician arrived and told me otherwise when I was called for payment I requested discount on service of the pet treatment I was told I was basally out of luck with what I was told on cleaning the linoleum......I feel this is VERY poor misrepresentation of your company & policy
Our carpets look better and cleaner after you keave
You are blessed to have him on your team! He represented your firm VERY well!
You need to provide the appropriate number of workers to get the job completed in a timely manner. Your employee did a great job but it took from 2:30 in the afternoon until 11:30 at night. The cleaning location is a business and I had to spend all this time at the facility. This is the 2nd time this has happened. I thick this is unacceptable to make your customer spend this much time for this size job. Your employee called for help but was denied. While the job was excellent, my time is valuable and I may reconsider another source next time. I hope you understand and staff accordingly.
Rodie
Excellent
the carpet is not sticky when the worker is done.
I like the process used on the carpets . I don't like to have to pay for a whole gallon of pet removal product for two very small spots. The tech was great.
The products they use are work really good. I will recommend my friends.
What I liked most of all was how Robert explained everything he was doing. He also made me aware of other products and services offered. Robert is a definite asset to your company and should be given a raise due to his knowledge, skill and professionalism. Also he should be given a couple of those restaurant gift cards so he can enjoy an evening out. We were very satisfied and will be return customers.
Service great person who cleaned my carpets was great!
My living room looks the same as when I clean it myself with my carpet cleaner. I thought that it would have pulled the carpet up better than when I clean it. It was a lot of money to us to spend to get our carpets professionally done and it look like I did it myself. Carpets were very wet, was not expecting that.
professional and on point service