Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84668 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 4, 2016 — Rated 10 out of 10 by Joyce Ziebold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like yhat no chemicals are used. I also like the spot remover.

Report a concern   February 4, 2016 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable, courteous technicians who are thorough and trustworthy

Report a concern   February 4, 2016 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly rep. Good pricing.

Report a concern   February 4, 2016 — Rated 0 out of 10 by K.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I never got a quote fort the job I requested, but I received three different invoices for work that was never done.

Report a concern   February 3, 2016 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks and feels like new!!

Report a concern   February 3, 2016 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man came on time; he seemed very knowledgeable; he explained things and answered our questions adequately; he did not rush the job but seemed to do a thorough job.

Report a concern   February 3, 2016 — Rated 10 out of 10 by V.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly service!

Report a concern   February 3, 2016 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice and friendly workers who do a great job.

Report a concern   February 3, 2016 — Rated 9 out of 10 by Thanh Lao Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It cleans and good price

Report a concern   February 3, 2016 — Rated 9 out of 10 by Maurice Bates Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was knowledgeable, polite and did a good job. The service and results are very good but I do have some concerns about the carpet stretching when wet. Will it shrink back to normal size when dry?

Report a concern   February 3, 2016 — Rated 10 out of 10 by J.P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your telephone operators are polite, interested, knowledgeable and efficient in scheduling my carpet cleanings. I manage several condos where I live and use your company's services as often as possible. Your follow-up e-mails are a big help in my scheduling and it's critically important that you take the time to call me to tell me your technician is on his way to my site. They are always on time, super helpful if I need minor furniture re-positioning and always, without fail, leave the carpets in like-new condition. I am very pleased with your entire operation. J. P. Last name removed

Report a concern   February 3, 2016 — Rated 10 out of 10 by Jennifer E. Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians who came out to my home were very polite, personable, and honest.

Report a concern   February 3, 2016 — Rated 10 out of 10 by F.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

booking very easy, flexible, prices exceptional as well as technicians are well trained in the product and services offered. Use them annually and always satisfied!

Report a concern   February 3, 2016 — Rated 10 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism and chemical free

Report a concern   February 3, 2016 — Rated 8 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cost of the pet odor remover is too high.

Report a concern   February 3, 2016 — Rated 10 out of 10 by Jerry Betts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terrific customer service. No soap residue. I've already recommended Zerorez to three friends.

Report a concern   February 3, 2016 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome! The pet odor is gone. My sofa looks new again. Thank you Darwin Harrison for your superior workmanship. You have already been booked for another task.

Report a concern   February 3, 2016 — Rated 0 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

your dispatcher kept calling and changing the time which made me late for work!

Report a concern   February 3, 2016 — Rated 9 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products were clean and efficient. The technician was professional and displayed knowledge about his product and services.

Report a concern   February 3, 2016 — Rated 10 out of 10 by N.A.D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Attentive Employee

Report a concern   February 3, 2016 — Rated 4 out of 10 by D.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

No deodorizer to freshen the air after the cleaning and pet odor. Kitchen floor was left with water standing all over. Very disappointed in the service level.

Report a concern   February 3, 2016 — Rated 5 out of 10 by L.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had almost my entire house cleaned and yet the house smelled musty afterwards and not fresh, as I had hoped.

Report a concern   February 2, 2016 — Rated 1 out of 10 by S.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My floors were left too wet. Took more than 14 hours to dry. Now I'm worried about mold in the pad. You rescheduled a redo for Friday but it's a lot of work to prep and I'm not sure I want it. I'd like a call from a manager to talk about it.

Report a concern   February 2, 2016 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rug cleaning is done well
Servicemen are friendly & efficient.

Report a concern   February 2, 2016 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and professional service agent

Report a concern   February 2, 2016 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean.

Report a concern   February 2, 2016 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We think your representative listened to our problem and recommended a perfect solution which cost less than we thought we were going to have to pay to solve it

Report a concern   February 2, 2016 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert was GREAT. I felt very comfortable with him in my home. He explained the system well and was very professional.

Report a concern   February 2, 2016 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service is one of kind. The service representative did an excellent job although our carpet was badly stained. He also took the time to explain the process and made recommendations on what treatment would work best in our home due to the age of the carpet.

Report a concern   February 2, 2016 — Rated 8 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

I've used zerorez several times but always with a different technician. I've always been pleased in the past but I'm having a retreatment tomorrow because some stains, which I pointed out, didn't come out.


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