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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I just accepted your tile cleaning service because it was free. I wasn't expecting anything but basically a mopped floor. Boy, was I surprised. The grout looked like new. I paid for grout cleaning before rom another company and all I got was a color put on it that was gone in two weeks.
Thank you very much for a super clean tile floor but also for great looking carpets.
When your man came back to finish the job he did an excellent job./
loved the carpet cleaning and the granite cleaning - our rep that came to the house was great!
The carpet is always beautifully clean and stays that way for a long time. My carpet is white and quite a few years old, so this is important to me
Great results
Quick and sloppy job, i can clean tiles better myself.
My carpets look great... but of course, the actual cleaning was close to double the price advertised on the radio. Also, if I had not ASKED when he was going to clean my 100 sf of tile, it would not have happened as he never mentioned it. And am still waiting for my $50 gift certificate ... thanks.
He was fast and efficient.
This is carpet cleaning. It would be nice if the technician wears shoe sleeves so that there is no foot prints on the floor.
Figure out how to remove coffee stains.
Our tech Cory Smock was fabulous.He ran long at a home on Wednesday, which meant he'd nor reach us until after 7pm due to heavy traffic. He knew it was important to me to get carpet cleaned so we could get our home on the market. Cory proactively offered to come the next day (his day off) to ensure our personal need was met. Thank you, Cory!
Check our listing to see those clean carpets.
http://www.realtor.com/realestateandhomes-detail/2904-Berry-Hl_MC-Kinney_TX_75069_M82Phone number removed8
The process & your tech. are well informed & helpfule
Fast efficient and professional service and no harsh chemicals
I had issues with some spots that reappeared after my service and the carpet had dried fully. I called your customer service and they sent a technician out within a week and he did a spot treatment and it took care of the spots. They have not reappeared.
I was very impressed with the professionalism of both the technicians who came and cleaned my carpets first and the technician who came and took care of the spots.
Damaged my wall
No,chemicals.
I am writing to criticize and brag on Zerorez in the same vein. They came to my house to clean my carpet and when they left I was less than pleased with the work that had been done. The following day I received a customer satisfaction survey and the only question on it was "how likely are you to refer zerorez to someone else. On a scale of 1 to 10, I graciously scored them a 6, because my carpet wasn't clean. The pet odor was gone, but I still had many dark spots on my high grade, 3 year old carpet. Admittedly, it was a tough job for the bedroom that had been tracked up with grease, oil, coffee, and who knows what other kind of stains were there. (That's another story that I'm certain I better not tell). The next day, after having sent off the survey, I received a call from Zerorez inquiring about my survey. They asked if they could send over a more experienced technician at no charge. I agreed, and he came over today, which is 2 days after the original attempt. When he was finished cleaning, I have to say, that I am a customer for life. I was surprised that someone took the time to read my survey, and secondly cared enough to call and try to make it right. That is a rare combination in today's environment. It speaks highly of the leadership of the company and the concern they have for their customers and their reputation. My original comment to them was that their adds oversold their product, but after today, their adds or spot on. However in my case they are spot off, which is a good thing.
Dan
This experience was much better than last. I have always been pleased with the outcome, however the last experience was different.
Yesterday, the result was excellent. LIke any company, consistency is key to repeat business. You compensated me yesterday for a bad experience during the previous service. That is greatly appreciated, and it gave me a chance to see that your original quality was still there.
One word covers it all.....AWESOME!!!!!!!
on time and efficient
I liked the carpet cleaning services, but was a little disappointed the old paint stains couldn't be completely removed ( just moved into a used home). I wouldn't do the tile service again in my living room and stacked formals. The price was very expensive, and it really didn't make much of a difference. That is on me for making a less-than good purchase. Not a result of the Zerorez product and service. The kitchen tile service did clean the grout and tiles well. The technicians service, Gary, was great. Very friendly and did a great job. Overall, a good service, just think I will stay with the 4-room carpet service next time. Thank you.
1.5 hours late...after the 2 hour window. The guy didn't explain the charges very well at all. I thought I was paying 200 when in fact it was 300. He knocked over 2 frames and never said a word not picked them up.
Very friendly polite technician. Good quick work.
you get the carpets clean and get all the dirt out.
Timely; efficient; carpet very clean, spots removed.
Friendly and fast
Your employee, Bryson is top notch! He was thorough, polite, on time, pleasant & super accommodating. He deserves a pat on the back! And maybe a Christmas bonus! Thanks for such great service.
See previous comments sent earlier today. --Karen Stewart
Gary was the carpet cleaning tech who serviced my house. He was very friendly and did as good a job as he could with the time "I" had available AND with having a heavy schedule of customers. Due to that, he arrived around 5:00pm rather than the scheduled window of 1:00pm - 3:30pm. The office DID contact me twice to keep me updated...which was very much appreciated! I DID reschedule to have the tile (complimentary) & a re-do of my family room (due to lack of lighting). Gary returned to finish the job after Thanksgiving and did a great job that took just 45 minutes. He was a pleasure to have at my house to do the job! Thank you. --Karen Stewart
Service was good, very nice employee who came to my house to clean the floors.
I liked the communication from Zerorez regarding setting up an appointment and the notification of arrival of service
I requested for 4 rooms ,two leaving areas and hallway to be clean,the representative that I talk to, made a wrong working order, instead of what I requested for it was just the rooms and the leaving area and hallway were not clean and the KLTY discount was not aapply.