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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man who came to the house yesterday was very nice and respectful. However, of all of the times I have used your firm-this was the worst. It is 36 hours later and our carpet is still wet. I fell that he was trying his best BUT it was not a great experience. He really needs more training. He was really trying his best but the others you have sent to the house did a much better job. There is no doubt that with all of this water-our carpets will attract dirt much faster.
No residue, fast drying. I can now stand my 12 year old carpet a little while longer :)
Great service!
Everyone was professional and explained everything that they were doing. I would highly recommend Zerorez.
1. It is more than 30 hours since the tech left (Sat @ 12:30p), and my carpets are still damp. I still cannot put my furniture back. (It is 6:51 pm Sun). The tech said 4-6 hrs.
2. The cleaning did not remove walkway discolorations.
3. The tech seemed to be pulling the wand very fast over the carpet in cleaner areas, and the wand 'squealed' when he powered it on and pulled it (bad roller or bearing). He even stopped once to check it.
4. My responsibility in this is that I have not had my carpets cleaned in three years because I became thoroughly disgusted with Dalworth and Steamatic, because for weeks the residue kept sticking to my soles and obviously attracted dirt. I started hearing about Zerorez and I love your conept (being an FAA certified Aircraft Mechanic (airframe and powerplant). I still believe you have the right approach, if the service and your equipment are up to par. Maybe this is all because of the wand. The pretreat (chemicals!!?) and the BrushPro are great operations. Perhaps the empowered water head (wand) was used incorrectly or was defective (squeal).
Professional job, technician was very attentive in doing a great job.
Jimmy is very knowledgeable, worked fast, and did a great job getting our carpets cleaned.
Great service.
the quickness and professionalism of the specialist.
Great service carpet looks new
Quick, easy and always do an excellent job.
The freindly staff and quick service
Everyone was nice And helpful
They were very good
Carpet came back to life. I was planning to replace soon but may actually have a little more time now. The service people were very friendly and explained things. This was my first time using zero Rez and plan on using again.
Kid and pretty friendly
the service technicians were prompt, friendly and exceptionally professional in their manner. I can't believe how great the carpet and brick floors looked after cleaning.
Your products,/services work. Techs are friendly and eager to work and help.
The Tech was very friendly and helpful. Explained how the stain treatment worked and how it would be benifical to me with the type of stains I had in my carpet.
The tech did an excellent job cleaning the carpets. But I didn't get my 20% discount that the email said I'd get for the service. Not sure why.
Loved my technican, he worked extremely hard on my carpets
Friendly service!
Quick process
Great deals!
Always on time. Extremely nice young man and knowledgeable. Like that there is no soap.
They are effective and environmentally friendly.
The only reason why I would recommend Zerorez is because of Miguel. What an outstanding technician. He service was great. But, Zerorez dropped the ball when I waited for someone to call me to tell me they were going to be 3 hours late for my original appointment. I had to cancel my plans because you dropped the ball.
Our technician was great
i got good service yesterday. am pleaded.
Darwin was completely honest and didn't sell me what I didn't need!
+friendly and honest service
We found the technician very efficient and polite. The carpets took quite a while to dry, but we were very happy with how clean they were. We were less pleased with the scheduling times. Did not get a call 30 minutes before arrival time and were not in the 2 hour time frame that we were told we would have. Called your number and was not pleased with the poor response from your personnel. Was told the tech was at the wrong address??? Was told he would be here in 15 to 20 min. Did not show up for 45 min. That was after having to call a second time. Your people had the correct address since they told me what it was. How did he get sent to the wrong address? Why did no one ever call me and I had to call twice?