Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83960 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 16, 2016 — Rated 10 out of 10 by Cynthia Richardson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical residue, quick drying. The technician that did my carpets, Ricardo was very professional and thorough.

Report a concern   March 16, 2016 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is thoroughly cleaned in an efficient time frame at a reasonable price. The employees I talked to were very friendly and helpful

Report a concern   March 16, 2016 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the service I receive is the best and I am a many time repeat customer

Report a concern   March 16, 2016 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional technician very knowledgable!

Report a concern   March 16, 2016 — Rated 0 out of 10 by A.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The Technician asked me if I live alone. I think that was not professional. No discussion regarding the cost of the work to be done. At the end he said I would receive an email with the price. He just told me at the end what the price would be. He got dirt on the rug when he cleaned the tile.

Report a concern   March 16, 2016 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like it because there is no soap use to clear carpet.

Report a concern   March 16, 2016 — Rated 7 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Our carpet was wet for 5 hours after the service was performed. The "dog" treatment did not take care of the dog odor in the room. Even though there was not urine in the room, I was told that it would get a dog urine smell out so I figured that it would take out a dog has been in this room smell, but it did not. The guy that cleaned the carpets was very nice and polite and worked hard while he was here.

Report a concern   March 16, 2016 — Rated 7 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

I can't think of anything except to be more forthcoming about the prices. I Had 2 larger rooms that cost an additional $60 total.

Report a concern   March 16, 2016 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Worked great

Report a concern   March 16, 2016 — Rated 10 out of 10 by Linda Donlon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great. Tech took time to explain the process and look for any areas of concern. Carpets look new again.

Report a concern   March 16, 2016 — Rated 10 out of 10 by Katheryn Gordon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpets are very clean. rodrick was very professional and expediant

Report a concern   March 16, 2016 — Rated 10 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, on time, very courteous technician.

Report a concern   March 16, 2016 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came to do the service was courteous, on time and very attentive to detail! Our carpet is over 10 years old, so we were not expecting a miracle. Everything feels so clean and fresh now!

Report a concern   March 16, 2016 — Rated 10 out of 10 by Jennifer Boehler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have Zerorez come out twice a year and my carpets look brand new after every cleaning. They even cleaned the carpet in our camper trailer and that looks brand new now. I am always impressed with the level of service and professionalism. The technicians are always friendly and make sure I am completely satisfied with the job before they leave. The Zerorez dispatchers called me 3 times to keep me updated on my appointment. That means a lot to me with my busy schedule. I will always use Zerorez!

Report a concern   March 16, 2016 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service.

Report a concern   March 16, 2016 — Rated 1 out of 10 by B.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets were sticky and don't smell good.

Report a concern   March 16, 2016 — Rated 10 out of 10 by Lina Ruiz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks so clean, your technicians do a great job.

Report a concern   March 15, 2016 — Rated 7 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

While I appreciate your representative trying to offer additional products to keep my carpet clean throughout the cleaning process, I found it annoying. I thought you as a company should be upfront and tell the customer before the cleaning additional options and cost. That way no one time is wasted (the representative or the customers).

Report a concern   March 15, 2016 — Rated 10 out of 10 by George Daniels Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and professional.

Report a concern   March 15, 2016 — Rated 10 out of 10 by G.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and easy! Personable and knowledgeable service tech!

Report a concern   March 15, 2016 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very satisfied with our service. He worked hard on the stains and my carpets look great! I would recommend this service to anyone.

Report a concern   March 15, 2016 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals. Looks so clean when complete.

Report a concern   March 15, 2016 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough cleaning do carpets with no residue.

Report a concern   March 15, 2016 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employee courtesy. Carpets appear clean.

Report a concern   March 15, 2016 — Rated 10 out of 10 by N.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans well
Good service

Report a concern   March 15, 2016 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical

Report a concern   March 15, 2016 — Rated 10 out of 10 by Leslie Wandle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effectively removed pet odors from the carpet that were left by the previous tenants! My technician was incredibly friendly and explained everything.

Report a concern   March 15, 2016 — Rated 10 out of 10 by Adan Elizarraras Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Report a concern   March 15, 2016 — Rated 10 out of 10 by M.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job! Your representative was very communicative, efficient, and helpful.

Report a concern   March 15, 2016 — Rated 8 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

I had trouble from start to finish however,i am very pleased with the way associates handled the situation. Customer service was great but the office couldn't seem to get my personal information correct in the system. All in all it seems to have worked out only because the managers worked together to make sure we, the paying customers,were satisfied.


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