Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83968 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 2, 2016 — Rated 8 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be mindful of the total deal offer, I had to get them to do the tile cleaning in the offer
no free H Falls tickets

Report a concern   July 2, 2016 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the carpet feels soft and clean and that it has no residue left behind after cleaning.

Report a concern   July 2, 2016 — Rated 10 out of 10 by F.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was excellent. He was very pleasant and offered good suggestions and explained how unique your product was.

Report a concern   July 2, 2016 — Rated 10 out of 10 by Susie Mullins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We heard about Zerorez on WRR and were impressed with what we heard. We've had our rather elderly carpeting cleaned many times, and this is far and away the best job ever. We love the idea that there's no residue left to collect more dirt. The man who did it was courteous and professional and careful. We are happy customers who will be repeat customers.

PS about using my name: If you do so, please just use M instead of the last name. Thanks.

Report a concern   July 2, 2016 — Rated 10 out of 10 by Edele Morgan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Technician was very polite and the products he used did an excellent job.

Report a concern   July 2, 2016 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looked fabulous and I like that they don't use chemicals to do so..,

Report a concern   July 1, 2016 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We've used Zerorez twice in 6 months because two kids it's hard to keep the carpet cleaned. We're happy with the out come both times.

Report a concern   July 1, 2016 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very helpful and friendly.

Report a concern   July 1, 2016 — Rated 10 out of 10 by Amy Hunt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service from the representative, Joshua Rawlins, that came out. Fast response time from call center. Floors look great

Report a concern   July 1, 2016 — Rated 9 out of 10 by G.A.J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmental friendliness.

Report a concern   July 1, 2016 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the results and with the helpful, professional manner of the young man who came to do the work.

Report a concern   July 1, 2016 — Rated 8 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The company over scheduled the employee. Our appointment was at 3pm and because of his work load he did not get to us until 6 pm.

Report a concern   July 1, 2016 — Rated 10 out of 10 by N.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

High quality products that removed stains and the services was very professionally done

Report a concern   July 1, 2016 — Rated 10 out of 10 by Whitney Nieto Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great.Carpets were very clean. Customer service was good as well

Report a concern   July 1, 2016 — Rated 10 out of 10 by Paul Crouch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Josh, was truly an Angel. He got our carpets spotless and totally went the extra mile. I will recommend you guys to everyone I know. Also,he needs to be promoted to a management level, or owner!! A great person.

Report a concern   July 1, 2016 — Rated 10 out of 10 by E.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

your tech was awesome! He did a great job! I love the idea of no smell when the carpeting gets cleaned.

Report a concern   July 1, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

courteous and thorough

Report a concern   July 1, 2016 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thoroughness of the operator. cleaned all the rooms in depth showing me any stains.

Report a concern   July 1, 2016 — Rated 10 out of 10 by Jim Larsen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On Time; Called multiple times to verify the appt. and called when they were on the way; Did a Great Job; Very satisfied with the clean;

Report a concern   July 1, 2016 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and Friendly service.

Report a concern   July 1, 2016 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, courteous staff. And the carpets were cleaned as advertised.

Report a concern   June 30, 2016 — Rated 8 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

1. It would be great if I wouldn't have to request a return visit to remove stains not completely removed
2. Twice now I have had burnt grass next to curb after visit. And prior to the second appointment/ treatment I informed the tech about how it had happened before

Report a concern   June 30, 2016 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Detailed and care about our carpet

Report a concern   June 30, 2016 — Rated 2 out of 10 by J.Y.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You did'nt keep your promised time.
Original appointment time was 1:30 PM but you arrived at 5:00 PM. I have to cancel my appointments because of the delay.

Report a concern   June 30, 2016 — Rated 8 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

We have a large brown spot in the center of our carpet that was not there before the carpet cleaning. Shane cleaned originally and there was no spot, He came back and the spot was 6 times bigger. Everything else is clean and perfect.
We need this spot gone....I can send a picture on my phone if this could help identify it.
Please help remove this spot

Report a concern   June 30, 2016 — Rated 3 out of 10 by M.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the carpet dried it didn't look any cleaner and had a musty smell. My landlord had to reclean it which cost me even more money.

Report a concern   June 30, 2016 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning system is very good. Carpet looks much better now that the stains are gone.

Report a concern   June 30, 2016 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, on-time and friendly service technicians

Report a concern   June 30, 2016 — Rated 10 out of 10 by David Smolka Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time, personable, and did an excellent job getting our carpets cleaned. They look fantastic.

Report a concern   June 30, 2016 — Rated 10 out of 10 by Cheryl Beuret Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Its pet friendly and our carpets look even better now than when we bought the house 5 years ago. The tile and grout look so clean and are shining.
We will use ZeroRez again. Josh was so pleasant and explained everything so well. We walked thru the house first and he gave me the figure as to what I would pay for everything.
He was thorough and made sure the wood floors were not affected and the protection of the door facings was very much appreciated.


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