Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83968 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 5, 2016 — Rated 10 out of 10 by Tammy Maxwell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast friendly service from both Ron Self, who came out to quote us a price and the gentleman that cleaned the carpets. Everyone was on time, super friendly and the technician did a great job! We will definitely have ZeroRez clean for us again. Very, very happy with the service!

Report a concern   July 5, 2016 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your products are environmentally friendly and I've never been disappointed with the quality of your services.

Report a concern   July 4, 2016 — Rated 0 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We had an estimate of $201 for carpet and grout to be cleaned. We ended up having grout sealed which brought total to over $400, with assurance the grout would stay new looking since it was sealed. Two weeks later our grout, in several places is discolored :( our tech Kyle was nice just a hard thing to to spend on a school teachers salary for the grout to not stay nice looking. Zerorez will not have repeat business from me.

Report a concern   July 4, 2016 — Rated 8 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Rates are too high

Report a concern   July 4, 2016 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It got the market out of my carpet

Report a concern   July 4, 2016 — Rated 10 out of 10 by Jim Bergin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They Work

Report a concern   July 4, 2016 — Rated 10 out of 10 by Matthew Hill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaning process works well.

Report a concern   July 4, 2016 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer satisfaction has the highest priority. Was very satisfied with with there extreme desire for quality results.

Report a concern   July 4, 2016 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Had 2 properties on the same day. One went as scheduled and I was pleased with the technician and the job he did. The other was a second scheduling error and I responded on another feedback for that property.

Report a concern   July 4, 2016 — Rated 7 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Scheduling made a mistake twice and didn't send the proper technician for a repair plus carpet cleaning. Poor coordination for scheduling resulted in my canceling the order for the repair and because I had a move-in for the property, I went ahead and had the technician do the cleaning and I'm calling another company in to do the repair.

Report a concern   July 4, 2016 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left on the carpet after it's cleaned. The technicians are professional and complete all work in a timely fashion. Zerorez offers a wide variety of services in addition to carpet cleaning such as sealing grout, cleaning tile and granite, applying carpet protectant similar to Scotch Guard. Environmentally friendly cleaning.

Report a concern   July 3, 2016 — Rated 10 out of 10 by Amanda Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and very friendly.

Report a concern   July 3, 2016 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green products. Professional & knowledgable techs. Kept me from informed Throughout the process & explained each step.

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, fast, and very accommodating.

Report a concern   July 3, 2016 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and explained the procedures. He did a wonderful job. Carpet looks great.

Report a concern   July 3, 2016 — Rated 8 out of 10 by G.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Cat urine can still mell

Report a concern   July 3, 2016 — Rated 10 out of 10 by Margaret Hall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We liked the service techs and their personal attention, Shane did a great job and Keith
is an angel. He fixed our problem in minutes!!!!!!!

Report a concern   July 3, 2016 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems to clean carpet very well!

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was amazing! Very knowledgeable and sweet

Report a concern   July 3, 2016 — Rated 10 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I took my dogs outside and my husband stay in.when I came in I didn't smell anything and my carpet look new. Cause our pets we try to be careful to clean.thanks for giving us a choice.I'm happy my husband call you.

Report a concern   July 3, 2016 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and it works well

Report a concern   July 3, 2016 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly professional service.

Report a concern   July 3, 2016 — Rated 8 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Don't leave dirty spots in carpet, and black marks on wood, without explaining.

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professional no chemicals everything good plus shows up on time

Report a concern   July 3, 2016 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Gentlemen Fabien that cleans the Carpet is an expert but he is so polite and courteous as well. He is excellent at Customer Service and very helpful with tips about the cleaning. We have used this cleaning service twice and have been lucky enough to get Fabien. Excellent cleaning for carpet and tile!

Report a concern   July 2, 2016 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowing that the carpets aren't left with a lot of soap and chemicals, and is almost dry when you are done cleaning .

Report a concern   July 2, 2016 — Rated 10 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans carpet more than any other vendor. Only regret is we did not call you sooner!

Report a concern   July 2, 2016 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything! The stain removal is incredible.

Report a concern   July 2, 2016 — Rated 10 out of 10 by B.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets appear to be clean. The technician was conscientious, courteous, and competent.

Report a concern   July 2, 2016 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you do not use chemicals - everything is pet friendly along with a great outcome - clean carpet. Scheduling is easy and the technician arrives as promised.


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