What our clients think of us!

no harsh chemicals, and the carpet is not left extremely wet, so dries quicker.

Technician did a good job

Carpet looks soft and smells clean after the cleaning. Special attention was given to an area which had water/mud stains from flooding. Scheduling the appointment was easy. The techs (Dominic and Jeff) were very efficient. Job well done. I have referred Zerorez numerous times and plan to use them in the future.

Nothing

Great job!

The job ended up costing me almost $500 for 3 rooms. A lot more than I expected since $33.00 per room is advertised. I paid extra to get some pet stains out. After drying, the rug looks awful. There are visible streaks in all 3 rooms, the edges, where the rug meets the tile, show exactly where he stopped cleaning the rug and the pet stain smell is back. Also in one of the rooms, midway, the rug changes from a lighter to a darker shade. I could have rented a machine and done myself for a lot less and better results.
I called and made an appointment to fix this. During the call I was given the option of Friday 8-10 or 10-12. I selected 10-12. Never got the conformation of the time so I call on Friday at 9:30. Was told he'd be here between 4 & 6. So now I am spending my whole day waiting. I wouldn't have taken off the whole day if I knew he was coming so late. I asked them to send someone else for the job. Let's see if that happens. At this point I'd prefer to get my money back and forget about the rug cleaning.
This is not at all the experience I was expecting!

I only got one room cleaned with the pet treatment and it was $117. Too much. I know u have a minimum but I was charged $39 for the room instead of $33. Plus $60, plus tax. Just a little too much for me, plus they did the exact same thing that my other cleaner does and charged $60 for it.

My carpets look great and the young man who did the work was wonderful. The only thing I was disappointed in was the chair that I had cleaned. My chair didn't change in appearance after the cleaning. I probably wouldn't have any furniture done again. That felt like wasted money. But I would have my carpets cleaned again by zerorez. The carpet looks like new.

Too expensive ($212) for a Very Small space ! This is a rent house and your company cleaned our carpets at our house prior to this which was 2K sq ft
The guy didn't move any furniture on his own under 50 lbs , besides a coffee table that I asked him to please move. He tried to talk me into letting him clean Around the coffee table. This is a rent house and I understand the carpet is shot, but $212 was way too much !

Refund of half at the least

I love the excellent service and results. The gentleman that provided the service was professional and did a wonderful job. Thank you so much Zerorez.

The people who have come out are hard workers, want to do a good job and respectful.

Carpet tech was very professional, and explained all expenses up front. He was honest and told me that I could just stop the cleaning if I wasn't totally satisfied after the first room. I am very happy with the results.

I was somewhat disappointed in how clean my carpets were after the cleaning. It is still very evident where the traffic area was.

This was the second time to use Zerorez. We were very pleased the first time. Not so much this time. We have never had pets and the carpet has been vacuumed weekly.
Justin was very courteous and respectful. I give him a 10 for these. But, he failed to attempt to remove spots in den and dining area more than just doing the pretreat. We made sure the carpet was completely clear of any furniture or other items. Also, the carpet had been thoroughly vacuumed twice before he arrived.
Additionally, the carpet didn't have an appealing clean smell. It smelled like the water he used was dirty from a previous job.

Truck was very helpful

I was disappointed in how my upholstery cleaning turned out.

Your employees are very knowledgeable and helpful with questions and concerns.

Carpets are like new after cleaning!

Your service was excellent. Kyle was my technician and he was very thorough, efficient, and polite. I liked how he explained the technique
and what was going to work for my carpets.

Thank you for an awesome job! My carpets look amazing: )

There was no odor left when the job was done. The service man was very professional and did a wonderful job. I would recommend Zerorez to my friends.

No chemicals

The gentleman that came out was very friendly. He answered questions and told me what he was going as he did it. Both of my toddlers were home at the time and instead of seeking peeved or irritated at them he interacted with them. It was refreshing to have someone so genuine in my
Home.

Effectively cleaned my carpets at reasonable price.

Carpets always professionally done

Josh was great.

They thoroughly cleaned my carpet without using soap.

that they were chemical free/allergy free/ etc

eric did an outstanding job very professional

Your technician was professional, courteous, and friendly. Most importantly, he did a great job at cleaning our upholstery!

Pet stains are actually removed with no remaining odor. Carpet does not feel crunchy like other companies who use chemicals. Technician was very nice, arrived on time, and appreciated his transparency regarding what could and could not be accomplished. We'll ask for him next time.

The technician, Shane Devan, was exceptional. Explained the process and was very professional. Writing this review 2 weeks after service and carpet looks great !!! There is no sticky residue - THANKS