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based on 84666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1. I pointed out a few small stains on the carpets. After the techs left I had to go back with resolve to clean them. They came right up.
2. Thick wide residue was ft on the tile. The techs came back that day to clean it, but they were not able to get it all.
3. I paid $1400 to clean and seal tile. There is a chalky film all over. All 700 plus sq feet. I have mopped three times and almost have it gone. When I pay $1400 for someone to clean my tile I should not have to go over and mop it multiple times to get it lookin good.
4. If the grout starts to discolor after sealing it I will be calling.
I have cleaned my carpets every year. This is my second year to use Zerorez. I will be going back to Dalworth next year if not sooner.
The non use of chemicals
our technician did an excellent job. He was very courteous, knowledgeable, and on time.
Service was mostly good and affordable, but I was told that I could add services to the job when the technician arrived. However, the technician refused to perform any services other than what was on the job order. I don't mind one or the other but the contradiction meant that I didn't get everything cleaned that I wanted cleaned.
My carpet is clean and my house smells better when the job is done.
The quality and ease of the carpet cleaning process and the technicians who came to the building.
The guy was awesome
Well done jobs and no chemicals
Friendly service, on time and time efficient.
Original appointment had to be rescheduled due to technician running late on previous job. Had to call every hour to check status just to make sure the technician was coming or not.
The floors are CLEAN. No hassle. Competitive pricing.
Dave was an excellent communicator about the products, the stains and what he could/couldn't do. He worked around other people working on the RV and was extremely patient.
I also loved the fact I received a call telling me exactly what time he would arrive. Exceptional customer service!!
Edwin was very personable and easy to work with. Your product always brightens my carpets. Thank you
As for the service, on time and courteous. He knew what needed to be done and waisted no time getting the job at hand complete. The product is wonderful. No soap or chemicals to clean, so there was no residue left behind to attract and trap new debris. Also, I have pets and nothing was left behind that would be harmful to them. In time, I will have Zerorez back again.
Left my carpets very clean
great services
on time
quality work
efficient
Carpet came out super clean!!! I have a toddler and we had stains of every type.
Technician Darwin Harrison was brilliant.
no soap, service
Products are environmentally friendly and they work. Technicians are knowledgeable.
Much more thorough in evaluating the condition of the carpets and tile than other companies I've used.
Your rep did nice job
I wasn't pleased with initial service. I let you know. And you made it right. That's customer service. Tnx Zerorez
The technician was on time. He was polite, courteous and got right to work. My carpets and kitchen floor look great. And as advertised there is no odor and no residue.
Robert did a good job on the inside and up selling the protectant. I just wish he had done a better job respecting the yard. He poured product out on our lawn and killed a 1foot by 1 foot section on our front lawn. I thought we had paid an extra $10.00 disposal fee.
Torrent is excellent. We will request him from now on. We love your process and are loyal customers. Our carpet and tile are cleaner than ever before! Great job and thanks!
Well, I spent $375 yesterday. Paid extra for recent pet stains to be specially treated and today all stains are still there, the guy even upsold and talked me into having an area rug cleaned. The stains are recent and I have removed similar stains in the past with a Hoover steam cleaner. I thought I would go the professional route this time, but now regretting the money spent.
We have an older dog that has had several accidents in the house. We've used Zerorez 4 times and each time, the carpet looks and smells like new.
Good product and nice Technician
Thorough, informative of other services offered, good clean service.