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based on 83968 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
it was done quickly and no chemicals and also price was good
Great technician!!! Carpet looks great. Disappointed about free ranger tickets-email should have listed minimum amount to receive tickets. I also feel like specials have alot of fine print. My job never seemed to qualify for discounts/perks offered. Kyle however was terrific.
I like the cleaning solution that your company uses
The technician, Darwin Harrison, was very thorough and he explained everything that he did with clear details. Darwin got rust out of our carpet along with grease stains and everyday dirt.
Very professional and dependable.
No detergents, usually always on time, the machine that picks up the dog hair.
I love that there is no chemical smell and my carpets look great!
professionalism; on time, no residue in carpets
Ali was very nice & knowledgeable. Carpets look & feel great.
Lower the cost of the pet treatment. $60 per room is high.
Excellent from the cleanliness of the carpet after the cleaning to the technician who came. Josh Rawlins is so sweet and nice and explained everything very well. Kudos to your company for employing quality individuals like Josh.
The guys were very polite and cleaned up any leaks from the hoses. The one, and only room, that I did not watch them clean still has a stain. I wish they would have mentioned it before they left.
Very friendly and no chemicals were used to clean my carpets.
Carpet seems to be dirty. I have used Z several times on my carpet, but ithis carpet looks worse than before I got it cleaned
The two guys that came out were great. Very friendly and informative. Carpet looks good too. :)
Great stain remover
The service man was wonderful.
Quick service great tech really educated us on carpet cafe
No chemicals
No residue and carpets stay cleaner longer. Your service people will move small furniture, important for many people.
Very friendly technician! Great work!
Easy going employees, fast service, and the ability to be back on carpet so quickly.
we spent around 1500.00 on our carpets. later that night i saw a big spot and used my cleaner to work on it. The water in my return was nasty. I realize we had to sign a disclaimer, and that we did not do the whole 8000.00 full package deal, but I was angry at the amount of dirt pulled up even after he did all three steps on this area by the back door. Spending that much money and not getting any type of guarantee is stupid. That is how I feel...STUPID!
Your thoroughness and attention to detail by competent technicians were exemplary!
My family and I have used Zerorez in the past and have had great results. This time I was very disappointed with the residue that was left on my tile floors once they dried completely. I was also VERY disappointed with the smell of the area of carpet that was cleaned once it dried. The room smelled like a dirty tennis shoe.. An odor that was not present at any time prior to the "cleaning".
I have had to re-clean my tile.. in order to get the grime and residue off of it.
I refund of some kind for the $400+ spent to complete this service would be appropriate. I will not accept coupons toward future Zerorez services, or a redo of the floors, as I am no longer interested in using Zerorez or recommending them to friends or family.
On a positive note, the technician was pleasant and polite. The issues that I have with my floors appeared after the flooring dried, and were not apparent when the technician was in my home.
Chemical free products. Technician, Josh was very helpful and knowledgeable.
Actually get the stain out of my carpet. I have heard so much about how different your technology is and would have liked to hear from the technician how. I do like the softness of the feel of the carpet once it finally dried.
natural

Easy to schedule an appointment, friendly technician. No chemicals used.