Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83968 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 14, 2016 — Rated 9 out of 10 by W.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule an appointment, friendly technician. No chemicals used.

Report a concern   July 14, 2016 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

it was done quickly and no chemicals and also price was good

Report a concern   July 13, 2016 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician!!! Carpet looks great. Disappointed about free ranger tickets-email should have listed minimum amount to receive tickets. I also feel like specials have alot of fine print. My job never seemed to qualify for discounts/perks offered. Kyle however was terrific.

Report a concern   July 13, 2016 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the cleaning solution that your company uses

Report a concern   July 13, 2016 — Rated 10 out of 10 by Don Nally Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Darwin Harrison, was very thorough and he explained everything that he did with clear details. Darwin got rust out of our carpet along with grease stains and everyday dirt.

Report a concern   July 13, 2016 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and dependable.

Report a concern   July 13, 2016 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No detergents, usually always on time, the machine that picks up the dog hair.

Report a concern   July 13, 2016 — Rated 10 out of 10 by M.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that there is no chemical smell and my carpets look great!

Report a concern   July 13, 2016 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professionalism; on time, no residue in carpets

Report a concern   July 13, 2016 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ali was very nice & knowledgeable. Carpets look & feel great.

Report a concern   July 13, 2016 — Rated 8 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower the cost of the pet treatment. $60 per room is high.

Report a concern   July 13, 2016 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent from the cleanliness of the carpet after the cleaning to the technician who came. Josh Rawlins is so sweet and nice and explained everything very well. Kudos to your company for employing quality individuals like Josh.

Report a concern   July 13, 2016 — Rated 8 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

The guys were very polite and cleaned up any leaks from the hoses. The one, and only room, that I did not watch them clean still has a stain. I wish they would have mentioned it before they left.

Report a concern   July 13, 2016 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and no chemicals were used to clean my carpets.

Report a concern   July 12, 2016 — Rated 3 out of 10 by D.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet seems to be dirty. I have used Z several times on my carpet, but ithis carpet looks worse than before I got it cleaned

Report a concern   July 12, 2016 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two guys that came out were great. Very friendly and informative. Carpet looks good too. :)

Report a concern   July 12, 2016 — Rated 8 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pricing

Report a concern   July 12, 2016 — Rated 9 out of 10 by K.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great stain remover

Report a concern   July 12, 2016 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was wonderful.

Report a concern   July 12, 2016 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick service great tech really educated us on carpet cafe

Report a concern   July 12, 2016 — Rated 9 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   July 12, 2016 — Rated 9 out of 10 by M.A.C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue and carpets stay cleaner longer. Your service people will move small furniture, important for many people.

Report a concern   July 12, 2016 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly technician! Great work!

Report a concern   July 12, 2016 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy going employees, fast service, and the ability to be back on carpet so quickly.

Report a concern   July 12, 2016 — Rated 3 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

we spent around 1500.00 on our carpets. later that night i saw a big spot and used my cleaner to work on it. The water in my return was nasty. I realize we had to sign a disclaimer, and that we did not do the whole 8000.00 full package deal, but I was angry at the amount of dirt pulled up even after he did all three steps on this area by the back door. Spending that much money and not getting any type of guarantee is stupid. That is how I feel...STUPID!

Report a concern   July 12, 2016 — Rated 10 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your thoroughness and attention to detail by competent technicians were exemplary!

Report a concern   July 12, 2016 — Rated 1 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My family and I have used Zerorez in the past and have had great results. This time I was very disappointed with the residue that was left on my tile floors once they dried completely. I was also VERY disappointed with the smell of the area of carpet that was cleaned once it dried. The room smelled like a dirty tennis shoe.. An odor that was not present at any time prior to the "cleaning".

I have had to re-clean my tile.. in order to get the grime and residue off of it.

I refund of some kind for the $400+ spent to complete this service would be appropriate. I will not accept coupons toward future Zerorez services, or a redo of the floors, as I am no longer interested in using Zerorez or recommending them to friends or family.

On a positive note, the technician was pleasant and polite. The issues that I have with my floors appeared after the flooring dried, and were not apparent when the technician was in my home.

Report a concern   July 11, 2016 — Rated 10 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free products. Technician, Josh was very helpful and knowledgeable.

Report a concern   July 11, 2016 — Rated 7 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Actually get the stain out of my carpet. I have heard so much about how different your technology is and would have liked to hear from the technician how. I do like the softness of the feel of the carpet once it finally dried.

Report a concern   July 11, 2016 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

natural


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