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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very friendly and informative. And he got the carpets so clean. Thank you Michael Kelley for being awesome.
Your technician was honest and professional.
1. When I called on Sat the rep suggested Monday from 3-5pm. I agreed and said I will call you back if I need to cancel. This is contingent on me being able to have my mother in law there at my house, I ended up having to cancel because it was short notice and I wasn't able to confirm with her, I feel the rep that booked the appointment should have made a note of this at the time of booking. Perhaps recommended a different day further out.
2. I called to cancel on Sunday left a message. You guys didn't check your voicemails and didn't communicate it to your technician who showed up at my house unexpectedly.
3. I didn't have time to vaccume and remove toys etc from the areas. I feel I would not get the best results due to this.
4. The tech entered my home with a minor present and completed the service without my being there. I am very uncomfortable with a stranger being in my home without my knowledge.
5. This created a lot of stress for me and even an argument with my son about the tech bring there while I was not.
6. The rep I spoke with when I called on my way home wasn't really apologetic and made an excuse of being closed on Sunday for not checking voicemail. You guys need to get on the ball and check those messages. This is not a way to run s business.
7. The service was completed without my authorization and without my knowledge of a stranger in my home.
8. The second rep I spoke with listens then said she would call back. A third rep called me back to basically call me a liar saying that they never received my cancellation call. Not my fault if you have faulty equipment or technology issues. I know I called and have proof in my cell phone.
9. The whole experience from start to finish was very poor.
10. Even the rep that was here could have handled it better. He needed to listen and apologize. Next time, follow the rules and better to walk away instead of compete service while the homeowner isn't there.
It was a big mix up and the only positive thing I have to say is that my carpet was 1/2 way cleaned. I think I would have had better results if I had a chance to vaccum first.
This is my first time to use zerorez. I've used Capture on my carpets before and it lightened up my heavily walked areas better than zerorez. I like the fact that you don't use chemicals. So I will see how overtime this cleaning lasts before I make a final decision about zerorez.
The young man who came was very nice.
Professional tech, answered any questions. Job was done to our satisfaction
Best cleaning of our carpets in 8 years. Work is always on time, efficient, very clean carpets.
Your guy was awesome !!the carpet looks amazing! He was extremely professional! Will recommend Zerorez to all my friends
Great green service! Great technicians!
GREAT JOB! ZEROREZ MADE OUR CARPET LOOK LIKE NEW, THANK YOU ZEROREZ.
The carpet feels very clean afterwards and dries quickly.
The technicians were extremely friendly and helpful and did a great job
Easy timely and accurate experience at every touch point
Justin was amazing. He has attention to detail and did not leave until every spot was removed from our carpets. We were his last appointment, yet he went about his tasks with energy and had such a positive approach. He is very passionate about your product and services. He is an amazing asset to your company. I certainly hope you recognize and reward that! I believe he would be an excellent trainer, manager.
Also, loved the system! My rugs have never looked so good!
That no chemicals were used and no hard core up selling of other products.
The gentleman who was very professional and very helpful. A joy to work with.
Green
Even though there was a scheduling mixup, we got service the afternoon of the same day
I requested it. Eric, the tech that provided the service, was outstanding and did a
superb job on an apartment carpet that had never been adequately cleaned by the property
mamagement.
Sandra A
Your service is reliable, and your method of carpet cleaning is superior. The technician was very professional, and he did a great job.
Great work and great workers.
Very efficient and friendly staff.
The products work; my carpets and tile are so much cleaner. The staff were both courteous and well-mannered.
Lower the price of area rug cleaning, it is ridiculously expensive. I believe you all do a great job, but this time I felt like the technician was more concerned about up-selling and getting a bigger commission this time.
The carpets are clean, look like new, your are always on time and have a fair price
I like the chemical free products and the results. I also appreciate the professional level of service from your office booking staff to the tech who arrives at your house.
Environmental Friendly
Very Pro!
Workmanship of the employees and the lasting fresh smell of my carpet.
The technician that came to clean the carpet was named Dave. He was extremely informative and explained everything before he did it. Very nice and courteous. We are very happy with the results.
On time. Didn't spend time trying to sell more work or specials. Our guy Joesph explained the procedure then got it done. Thanks
Carpets are not clean
Stains reappeared after drying
Too expensive