Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83968 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2016 — Rated 8 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Had difficulty getting someone on phone or call was disconnected. Promised $50 dinner coupon/voucher, but wasn't told how I was to receive it.

Report a concern   July 11, 2016 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech, Edward, was on time, was polite and professional, and the floors look great! Edward took the time to explain what he would be doing and was completely forthright with how effective the cleaning might be on certain areas of the floor that were scratched or stained, and he provided recommendations for future floor care. He also showed me an area he had cleaned for comparison purposes with the rest of the floor, and there was a huge difference in the "cleaned spot" versus the rest of the floor. I could really see the extent of the dirt/grime that existed before he cleaned and the difference once he cleaned. He did a great job, although we do have a couple of spots that were not there originally, so not sure if that can be redone. Overall, we are very pleased and would recommend Zerorez and Edward highly.

Report a concern   July 11, 2016 — Rated 9 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the results of your services. Thank you.

Report a concern   July 11, 2016 — Rated 10 out of 10 by Marilyn Suellentrop Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mark did an excellent job! The change in my bathroom grout was miraculous after 20 years. He was very knowledgable,and pleasant. All the carpets were beautiful. I would recommends Zerorez to everyone, and I would certainly want Mark to work with me again. All tens for Mark and Zerorez!!!
Marilyn in Plano, Texas

Report a concern   July 11, 2016 — Rated 4 out of 10 by S.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Dirt Stains on carpet were not able to be cleaned. It was black dirt/filth due to furniture not moved for 7 years.
My cleaning lady came and was able to clean them by 75% using carpet cleaner. They still show but are not obvious.
The carpet man was very polite and meticulous. I think that the system is not suited to stain removal.

Report a concern   July 11, 2016 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dries very quick and looks and feels very clean

Report a concern   July 11, 2016 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the fact that our carpets look clean and it took only a short time to get the job done.

Report a concern   July 11, 2016 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were very knowledgable and professional. they were also very careful with all furniture

Report a concern   July 11, 2016 — Rated 10 out of 10 by Chris Biddy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet and AC are like new great work guys

Report a concern   July 11, 2016 — Rated 10 out of 10 by Chris Biddy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great people great results

Report a concern   July 11, 2016 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Job was done as requested. No fuzz, and professional.

Report a concern   July 10, 2016 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used

Report a concern   July 10, 2016 — Rated 9 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and very nice. Did a good job on my carpet.

Report a concern   July 10, 2016 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. The carpet looks the best ever and we have had other carpet cleaning companies come over the years.

Report a concern   July 10, 2016 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harmful chemicals. Friendly staff!

Report a concern   July 10, 2016 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job of cleaning. Liked your man that did the job.

Report a concern   July 10, 2016 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice staff!
The cleaner did not have a heavy chemical smell. My house feels so much better!

Report a concern   July 10, 2016 — Rated 10 out of 10 by Gregory James Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet stains

Report a concern   July 10, 2016 — Rated 10 out of 10 by R.A.R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think the two guy's worked well together
They were friendly and professional. They did a great job in a timely mannor. Good job zeroez.

Report a concern   July 10, 2016 — Rated 10 out of 10 by G.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was great

Report a concern   July 10, 2016 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service technician and wonderful results.

Report a concern   July 10, 2016 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert was very professional and when asked, was able to produce the MSDS for your products. We are a household of healthcare professionals and wanted written proof to back up your claims (and to get a sense of whether or not these things can be harmful to our family). We really appreciate it and will use this service again.

Report a concern   July 10, 2016 — Rated 10 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All Natural Chemical free product and professional staff!!

Report a concern   July 10, 2016 — Rated 5 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The quoting done over the phone was much different than what the tech confirmed once at the home. I would improve on accuracy via the website and customer service of quoting and explanation of services. The main issue is what you get for the cost.
1. Flash service is needed WITH cleaning. That isn't clear.
2. 100 sq feet of FREE tile cleaning. But can only include ONE area.
3. 4x8 rug will cost XXX to clean.

All of these were walked through over the phone, but the actual cost once the tech got here was much different than when quoted over the phone.

Report a concern   July 10, 2016 — Rated 9 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural. No chemicals. My carpets look like they did when I bought the house.

Report a concern   July 10, 2016 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No oder

Report a concern   July 10, 2016 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does a great job cleaning out spots and stains.

Report a concern   July 10, 2016 — Rated 10 out of 10 by Stacy Stoltz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The no residue is a huge plus!No strong chemical smells afterwards.

Report a concern   July 10, 2016 — Rated 10 out of 10 by H.R.A.A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Luis was very friendly and he did a great job!

Report a concern   July 10, 2016 — Rated 10 out of 10 by Adam Bruntz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good prices and services


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