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based on 83968 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets didn't come out as clean as before
We did not receive the 100 sq ft of tile cleaning. Did not realize the significant price increase for spot cleaning.
I appreciate the effort for the QC manager coming back out to try and fix things, but it still didn't work. Had to make a 2nd trip, the $75 per gallon spot solution is overpriced, it doesn't work very well. Had I known it wouldn't work, I would not have paid the extra $75.
Arrive on time
And do a good job
Technician dumped the dirty water from the truck mounted unit onto the street in front of my house. I thought this was a "green" company. The EPA would be furious if they found out about this.
Best carpet cleaning we've ever had. Very professional technician.
Very friendly and knowledgable about the whole concept of cleaning let me know what other things they could do
On time; tech was very professional
You get my carpets clean!
No heavy chemicals. Our dog loves to lick the carpet after your people come. Asked Tyler the tech what was in the cleaning formula. He said water and a salty complex. Guess the dog likes the salt. At least we don't worry about him licking it now:) Tyler was great. Good job, polite manners.
You always add on to the service as advertised on radio and in emails. I'm very disappointed in these charges and will not be using your company again for carpet cleaning.
It made my carpet look wonderful and smell great. It dried really fast. Luis who cleaned my carpets was very thorough and very polite. I will use Zerorez again and will tell all my friends about the great job you all did.
I especially liked the upholstery cleaning and the carpet and tile also came out very nice
Courteous and friendly technician. Thorough job at cleaning carpets.
all clean--technician was great
We continue to call Zerorez because of the people, process, and price. From the customer service representatives who book our appointment and help us attain the best possible price to the technicians who are meticulous in their cleaning and honest in their assessment of our individual needs, we are continually pleased with the quality of the people who represent your company. The process ensures a spotless result, while providing peace of mind that we are not exposing our children or pets to toxic chemicals. Although the price can be a little higher than competitors, the customer service representatives work diligently to find deals on adjacent tile flooring or vouchers for local restaurants to make the pricing more competitive.
Very courteous technician & no soap
Punctual if not early, no chemicals or soaps, reasonable prices, good promotions
Cleans well, dries quickly
No soaps and good service by the technician.
Your product, process and service are way above any other cleaning company I have ever used in the past. I would not have any other cleaning company clean my flooring and/or furniture. I highly recommend your service; along with your very knowledgeable technicians.
No residue left behind,very fresh cleaning.
I was very impressed with our technician, Josh! He was very thorough, professional and friendly! He did a fabulous job removing dirt and spots.
This was my first time using Zerorez and I was more than satisfied. You did everything you promised! You called ahead and gave me a 2-hour window. You called on the day of to tell me when the tech would be there. The tech, Greg Courtney, was on time (actually a little early). He was courteous, knowledgeable and thorough. My carpets looked like new when he left, and they are twenty years old. Oh, and I don't want to forget about the 100 feet of tile that was cleaned for free, IT LOOKED AWESOME when he was finished. We will definitely use Zerorez again!!!!!! Thank you so much!!!!!!!!!!!!!
My rug looks great. The stains that were treated are gone. Your technician was very courteous and professional. I will highly recommend your company to my family and friends.
My carpets look very nice!!
Lower your prices! It cost me $212 to have two rooms that contained cat vomit cleaned. That is outrageous!
Produce cleans carpet and does not leave any soaps or residues that, from my experience, are the culprits that absolutely ruin a good carpet.
thoroughness
I like that there is no overkill on fragrance and that all products are natural and pet safe. The service has always been fantastic, as well.