- Phone: (214) 372-5326
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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything lokked so clean after he was finished!!!
Our technician was friendly and efficient. Did a great job on our carpets and tile
how clean the carpets were and how professional the staff were
No mess; 15 minutes a room; drys quickly; reasonable price; will use again.
Carpets cleaned last week after a little more that 1 year since previous cleaning, and was I surprised at the new piece of equipment that Joe used. (It was new to me) The "cleaning/vacuum" thing was FABULOUS!! So much better than the other one by far. I have never had a problem with ZeroreZ, the cleaning has always been great. It's just this time, it was soooomuch better! Maybe because My carpets were in such bad shape, I don't know. But I do know that I love this carpet cleaning company!! My carpets are very old and really cheap, and I don't know how they do it, but they DO IT !!!!! It only took one man, Joe, but what a man! I hope the company pays him a small fortune for his salary because he deserves every bit of it. He is a wonderful representative of his employers.
Always polite, timely, effective, & good value. Arrive on time & cost is as promised. Long-time customer always happy with results.
I called with a last minute need and they were able to clean the entire house the next day! The technician was friendly, knowledgeable and on time!I also appreciate that you do not use chemicals. Excellent work!
Very good job in cleaning; most professional; hard workers. Carpet dries in <4 hrs.
Effective and natural so no harsh odors or chemicals for me or my cats.
Excellent results!
This is what I posted in my neighborhool blog: My very first visit by Zerorez was awesome. They provided superb results and were quick and efficient. Then, subsequent visits have been disappointing. My most recent, and final encounter was a couple of weeks ago. I took advantage of the advertised special, 3 rooms for $99. So, I figured 6 areas would be $198, plus tax. Nope. That should of been my first warning. Then, the tech did not have to move one piece of furniture. He quickly went through the areas and left. Upon drying -- awful!! So, for the first time in over 20 years I called the professional service for a revisit. They send a 'specialist' and I review my concerns with him. He proceeds to address a couple of areas. The other concerns were not touched. I then receive this electronic request for feedback. I think I'd better allow supervisor come see if this is an acceptable standard of work for the company. I called and was informed that someone would get back with me once he coordinates the time and date with the supervisor. I told him I expect a call back by end of the business day. After all, you inspect what you expect when you're the manager. That was two days ago. I am still waiting. I will NEVER use this 'professional' company again.
The High PH water use to clean
Customer service was excellent, both in the scheduling process and the in-home service. Products are environmentally friendly. Our customer service rep, Jay, did an excellent job of explaining what was taking place, and in his work. Thank you.
Quick drying time, courteous techs, promptness.
Your reservations system has a long way to go. They don't really know what you do, how you do it, or how long it will take. They don't know how long it takes to dry. They say you'll be called 24-48 hours before your appointment, but I wasn't. They can't guarantee a time window, even when calling days ahead. They say you can request a time window, but my request wasn't honored. The call center needs lots of work and training. They don't represent you well. If your website was better/clearer/more easy to navigate, there wouldn't be a need for the call center to be better, but it isn't.
I was charged $25 for a bathroom carpet cleaning which was not done because the bathroom is all tiles and no carpet. This mistake would not have happened if you allow customers to review the charges before the credit card is slided. Also, the ad says that I will get a $50 gift card for dining in a Brazil restaurant. The cleaning person told me the gift card would be emailed to me but I haven't received the email two days after the job was done.
That it is chemical free.
Prompt arrival, stain removal, and great looking carpet.
Professional team, clear explanations, good results, no pressure
I like that there is no soap or detergent left on the carpet after a cleaning.
Joshua was great! I'd rate our experience an 11 if I could!
you feel good when your carpets are soooooo clean
Eric did a great job, above and beyond! Thanks.
The health and safety benefits of being green.
No detergent
More expertise on getting the grease stain out. It's not any better.
No harsh chemicals
I like the smell of my home after cleaning the carpet and I like the FEEL of the carpet!
Quick and very clean
Fast and efficient