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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Appointment system shows consideration and respect for the customer's time, technicians are prompt and courteous, carpets come clean, smell great, and stay clean. Technician offered additional services, but did not push, and went beyond our expectations. Nice to see a company doing it right!
Very professional service.
The technician was professional, competent and willing to provide service within my budget parameters.
This was my first time using Zerorez and I couldn't be happier. The technician came in and clearly explained the entire process. I will definitely use Zerorez again for all my cleaning services! Thank you!
We had our tile grout cleaned. It looks new again. Very impressed, also Mark did a great job on the carpets.
Great customer service!! Friendly staff!!
The tech was very thorough and made sure I was satisfied
I like the fact that you only use water. I have had my carpets cleaned several times and I only call Zeorez. They are the only ones that can get the dirt out of heavy traffic areas. The carpet always gets nice and clean.
Prompt, personable, professional and perfection!
No harsh chemicals and steam cleaning. The drying time was much better than other carpet cleaners.
This would be a 10 from the first experience we had but this time we are not as satisfied.
The first time we had a huge dark coffee stain from a whole cup of coffee that spilled.
This time we had a light coffee stain in one room and we don't know what the stains were in the other two rooms. Our carpet does look much better but there are still signs of (small visually) stains in all three areas. We had a quality control guy come by and he treated all the spots by a chemical trying to dissolve the stains. Again they are better yet but are hope and thinking is they would be totally gone after our first experience with ZeroRez. We were thinking the second time out they would get the hose out and go over all the spots again but instead the method was to just dissolve them. I don't know what the company policy is for second trips on spots that have resurfaced but I just feel like they would be completely gone if they would of been gone over with the hose again.
Thanks,
Steve
The efficiency of the cleaning
Cleaned and fast
Ensure that individuals who are sent to clean can physically do the job. Also, last year, we were much more impressed with the considerate actions of the workers & how they handled equipment within our home. This time, it wasn't as neat and clean.
Your techs are always promt, friendly, and eager to help. They really seem to enjoy their jobs. I especially love that your cleanser is nothing more than empowered water. With 5 pets, I appreciate that there are no chemicals because I need to get my carpets cleaned often. The carpets always come out beautifully.
Fast & efficient & carpet looks and feels nice.
On time, carpets looked beautiful, vents cleaned and worth the price paid.
Timely and efficient. Carpets feel very soft.
promptness, price, quality of work
All good! Very professional great job!
The technician did a great job and was able to answer my questions clearly.
I tried to send my reason earlier don't know if it went but will never use or recommend this company again. Sorry I listened to the great reviews on radio. Do not call the number on file of Phone number removed. In sure we won't get any refund because I doubt you guarantee the work since it is terrible. My number is Phone number removed
The grout cleaner/sealant left such a white build up along baseboards and in corners, it was very hard to remove. Also, there was such a film all over the tile, it was hard to clean, and we continue to get shoe prints when we walk across the tile floor. The carpet cleaning was good, and most of the grout does look better, but I am disappointed in the clean up required after the grout cleaning/sealing.
They actually really clean the carpets and i especially love having the heathway filter in my house
Excellent service and professional staff.
you could not remove my stain-no problem. but you sent me an invoice when no service was preformed--- not cool !
It leaves no soapy residue on my carpets.
I have used your services several times and this is the first time I would rate the service less than a 9. I like the service. The cleaning this time was not up to my expectations and I don't demand perfection. The technician did 2 large rooms (400 sqft each), stairs, and 2 regular sized rooms in less than 1 hour. He did not spend time on some of the more difficult high traffic areas or areas with more difficult spots. This was a completely different experience than the previous time where the tech was very diligent in the way he addressed these areas.
Prompt, friendly, efficient, effective and CLEAN !
Carpet looks great