Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83970 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2016 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that a phone call is made to let me know a two hour time range. Also they called because my technician could come earlier and that was nice!

Report a concern   October 8, 2016 — Rated 0 out of 10 by K.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When I called to make the appt back on 9/20 the girl told be you were not scheduling that far out yet. I said that is fine but I want the 8:00 appt. The Thursday before my appt at 3:00 nobody had called me so I called you. The girl told me they would be here between 10-12. I said, unacceptable because I asked for 8:00. She then told me she would check with the dispatcher but said nope, 10-12 is the first appt in your area. Not acceptable! ! We will call someone else in the future. The guy that cleaned the carpets scored a 10!

Report a concern   October 8, 2016 — Rated 9 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everyone quote the same price.

Report a concern   October 8, 2016 — Rated 6 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I did not like how you offered to clean 100 ft.² of tile for free but then afterwards tell us that it's going to cost $50 to replace the grout sealant that the cleaning takes out that should be told to the customer before you agreed to clean the tile that's bad business and I do not like the upsell

Report a concern   October 8, 2016 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul was great. Very professional. Removed all the spots on my carpet and they look and feel great. Customer service even sent Paul back at the end of the day because some of the areas were still so wet. He re-vacuumed those for me. Thanks!!

Report a concern   October 8, 2016 — Rated 10 out of 10 by Bryant Griffith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the 3rd time we have used your carpet cleaning service. As always , the job was completed quickly, and proffesionaly. the teck did a great job, thanks.

Report a concern   October 8, 2016 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Unbelievable carpet cleaning. Mt tecj Torrance took care of everything. It's like brand new.

Report a concern   October 8, 2016 — Rated 9 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job on our grout and floor tile. Your technician was very pleasant!

Report a concern   October 8, 2016 — Rated 9 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tile looks great and it didn't feel sticky afterwards.

Report a concern   October 8, 2016 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time and very professional and curtious

Report a concern   October 8, 2016 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, The young man that performed the service was an excellent representative for your company

Report a concern   October 8, 2016 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great

Report a concern   October 8, 2016 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked our Service Guy. He was quick, thorough, and amazing. He was very knowledgeable about my carpet explained about different types of stains.

Report a concern   October 8, 2016 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and thorough. Carpets looked very clean and no odor discernible at all.
Will use Zerorez again.

Report a concern   October 7, 2016 — Rated 1 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Floor stayed wet for two days

Report a concern   October 7, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets dried quickly. The tech Jose Vasquez was great. He answered all my questions and was very courteous. I will use zerorez again and will request Mr. Vasquez to come out and do my carpets.

Report a concern   October 7, 2016 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that no harsh chemicals were used. I was also impressed with the professionalism of the technician. It looks very nice. Thank you.

Report a concern   October 7, 2016 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Miranda was extremely helpful,knowledgeable, easily understood, and pleasant when I initially called and also when I set up our appointment.
Tyler was our technician. He was also very pleasant, kept us informed about the ongoing job, was neat, easily understood for us with hearing aids, and did a great job.
It was a pleasure doing business with both of them.
The scheduling, calling, and execution were outstanding in this day and age. Thank you.

Report a concern   October 7, 2016 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employee, Lincoln, did a great job. Lincoln showed up on time, was polite, professional and courteous. We will exclusively be using ZeroRez in the future for all of our carpet cleaning needs.

Report a concern   October 7, 2016 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and fresh

Report a concern   October 7, 2016 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cortteous

Report a concern   October 7, 2016 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smells, and cleaning is outstanding

Report a concern   October 7, 2016 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

appropriate followup after the initial cleaning

Report a concern   October 7, 2016 — Rated 10 out of 10 by Heather Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez twice now. I will continue to use them because they do excellent work, are very professional and really care about customer satisfaction. I highly recommend them!

Report a concern   October 7, 2016 — Rated 10 out of 10 by S.L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the clean feel and no chemicals. Robert was very quick and thorough. Thank you!

Report a concern   October 7, 2016 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Josh, the service provider, was superb. He was extremely professional but also very kind and pleasant. Zerorez is a great service but JOSH will be recommended to all of my family and friends. You have a great employee and JOSH should be recognized for his excellence.

Report a concern   October 7, 2016 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and efficient

Report a concern   October 7, 2016 — Rated 10 out of 10 by Mark Richardson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and tile/carpet looks great

Report a concern   October 7, 2016 — Rated 9 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You got my sofa clean

Report a concern   October 6, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ease of setting appointment, rep, prompt, friendly and did a great job.


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