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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service personnel are always knowledgeable, courteous and prompt.
As a women I felt safe with the gentleman that came to my home. He was very polite and respectful to me. He wore his shoe covers and was very careful when moving equipment around my wood floors.
Nothing was moved not even an oscillating fan. Stains still in all the rooms. I was able to get my hand held steamer out and get most out. We used Dalworth before. They moved furniture and got stains out and $100 less! I will be calling and expect some type of refund!!!!!
Tech was very polite and respectful. Did a great job on carpet for a reasonable price. Redid spots that I thought did not look as clean as rest of carpet. Did not try to up sell. Only problem was he was late. First you are given an appointment day, but no time. Then Zerorez is supposed to call with a two hour window. They did not; I called them. Appointment scheduled for 10-12. Tech showed up at 1:15. Did receive a call saying he was running late and would arrive a little after 12. I called to find out he would not arrive til after 1. Everything was great except for the way appointments are scheduled and the tech was late.
It was difficult to check the cleanliness while the carpet was wet. I waited 24 hours before I vacuumed to be sure the carpet was dry because it was really wet when the technician left. He said that was normal. After vacuuming, I noticed that the couple of areas which were darker due to high traffic was still the same. Also, there was a small dirt spot in the family area which was still dirty. I got it up with a damp cloth. The only stain that was partially removed was an area I pointed out where a melted candle had spilled. Only part of the stain was removed. It appears that the water was not hot enough. My entire carpet looks terrible now because the nap has been changed. It all looks dingy whereas only a couple of areas looked that way prior to the "cleaning". I am not a happy customer.
I like that Zerorez uses power water and not detergent to not leave residue. It's only been 2 days, but I'm very satisfied and have recommended Zerorez already.
Torrance did a great job. Very helpful.
friendly excellent technician
very nice gentleman that came to clean our carpet Joshua Ponen, kept us up to speed on what he was doing and explained a lot of good things about what he was doing
Green company so not concerned with kids getting on carpet when carpet still damp.
Your tech was very knowledgeable and walked me through everything I was to expect.
The technician was great, explained several things to me, and did a wonderful job!
As advertised. Efficient process.
We did not feel like it clean our carpets that well. The smell left afterwards was nothing fresh either. Our carpets were not bad to begin with, so it was a bit disappointing after the "cleaning" it was a bit worse.
Quality Service, always feels clean without chemicals
Fast reliable and good work
There was a musty smell as the carpets were drying...maybe trying to incorporate a natural fresh scent to the cleaning product.
Very efficient and excellent service
Like very much the idea of using no soap when cleaning the carpets. This is the first time we have used your company and we are pleased as to how the carpets look after cleaning. We were also very pleased with the two men who did the work. So very pleasant and accommodating. Very definitely will use your company again.
The initial interview was a nightmare. The man that came to my home had NO ID, pamphlets, paperwork, and when it came time for a quote, he asked ME for a piece of paper and a pen! In retrospect, I should not have let him in.
Consistently on time with friendly and dedicated technicians.
Very helpful and knowledgeable service people. I liked that you had a choice of other products for other types of flooring.
Very courteous and thorough people. The technician did a great job.
We purchased a two year old home in Fort Worth. The carpet looked pretty good, but felt like we should have a fresh start. We made our first ever appointment with Zerorez. Kyle was our technician and guided us through the process step by step. He was great and a pleasure to have in our home. We were also impressed with the work! The carpet is visibly cleaner and soft to the touch! We are so glad we had it done. Thanks Kyle!
no chems got my carpets really clean. loved it
The service was informative and not pushy with sales
No Chemicals ! And How great the carpet looked on the first visit !
Carpet cleaning turned out great. Have already recommended your company to my daughter.
Great service, clean carpets and tile!
No high-pressure sales pitch straight up give me a quote and that's what it cost