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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man that cleaned the carpet and sofa was very good and concerned
About his work. Wanted to make sure I was happy with the work. Couldn't have been happier!
When we first used Zerorez many years ago I was very impressed with the results. However, the last few times, not so much.
We really like Jayden (sp?) and he worked very hard while he was here but the floor and carpet were both VERY wet when he left. He offered to towel dry the tile but I declined as he said it would be about an hour before it dried completely.
I went ahead after an hour and towel dried the remaining areas of tile that were still wet.
To my shock and dismay, the next day, the chairs and carpet were still wet in most areas!
Additionally, it began to smell like mildew in the living area and then the bedroom as well.
Now I'm concerned that our new home's carpet may have mold growing and we may need to throw out one of the chairs. Very disappointed.
I was also supposed to receive a receipt but have not seen it yet.
Mickey and Name removed
The technician did a good job.
The associate that arrived at our house was on time, professional, courteous, and did an excellent job.
Fast and really effective.
Technician was polite, friendly and experienced. He talked to us about several options for pet marks and showed us one procedure but it was too expensive for what we were wanting to do. The product has no odor, carpets are not soaked, so they dry quickly. It was unbelievable to us that this old carpet could look so good and smell so nice. We have used your services a few times in the past and have recommended to our friends. Also, your technician was the best!!
Professional service and quick service.
Trevor did a great job. A great representative for your company!
You actually clean the carpet and it stays clean. Spots do not reappear.
Fast honest polite
Ease of making the appointment. The calls beforehand (1 day and directly before) for reminders. Very conscientious and friendly young man who cleaned our carpets--professional. The carpets look great!
They do an excellent job of cleaning my carpet and also cleaned my ceramic tile. Both look brand new. It was done in 2 hours and was dry in about 6 to 8 hours. Done very professionally. Would recommend them highly.
Not sticky or smelly
My consultant, ERIC was amazing. Very imformative. Well dressed and well mannered. He represented you guys very well. Guys like Eric make your already good product and great experience.
Thanks,
Joe
Process was quick once the technician arrived. No chemicals.
service was fabulous. a bit of sticker shock with price.
Technician very courteous and efficient. Product did clean well for most part. I did have to go over a few places with spray cleaner.
I think the pricing of the tile cleaning is pretty high. Lowering the price or offering sales or specials for large areas would be helpful. Price is literally the only hesitation I would have in recommending your company to others.
Getting the carpets clean
Our serviceman was great. He knew just what he was doing. When I asked him to treat a place behind the sofa (I was having only the open carpet cleaned. I didn't want to have to move the furniture.), he came right in and took care of it. He was great. The carpets, which are 14-years old now look so much better. I am totally pleased with the job. Thanks, Zerorez.
Your vent guys were just great. They cleaned up after themselves. There was no hard sell. Things look great. I wish I had had the vents cleaned a long time ago!
Excellent service. Very good scheduling and appointment notifications. Reasonable pricing!! I give Zerorez a 10 in all categories.
This was my first experience with Zerorez. Your technician was polite, professional, and did a wonderful job. I was amazed that stains that remained after another vendor cleaned the carpets were gone after Zerorez cleaned. The next morning I noticed how fresh & clean the rooms smelled! Great job!
Technician was great
The technician made the entire experience superb! He was knowledgeable, thorough, conscientious and explained everything!
Really appreciated the attention to detail and the thorough cleaning my technician performed. My carpet looks amazing and plan on keeping up the maintenance. Thank you for a great service!
awesome service. Tech was great.
great service at an affordable price
The technician was phenomenal and very thorough. He went over and beyond what he needed to do to try to get the carpets cleaned. We have had our carpets cleaned every 2-3 years since 2004 and he by far was the best we have ever had. Thank you.
Carpet looks like new. Super job in a minimum amount of time.