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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It looks and smells clean when finished....The cleaning agent was very kind/polite., extremely professional.
You didn't live up to your reputation.
Good service. Nice technician. Good job and reasonable pricing.
No chemicals, always leaves room clean
Excellent service and wonderful technicians!
It's clean!!!
very professional.
Very professional technician. Carpet looks great and so does the tile.
This time our carpets came out great, like I had always heard about Zerorez! And Eric was great! He played a big role in bringing us back to Zerorez! Thank you Eric and Zerorez!!!
Cleaned well
Love Zerorez. My preferred tech, Kyle Rogers, is amazing.
Zerorez not using detergents and chemicals to clean. The professionalism of your team.
Your technician was very professional, informative and did an excellent job. I would highly recommend him to train others of course with a pay raise. I will request him next time I call. Thank you for the excellent customer service.
reduce fee for cleaning upholstery, $60 fee for antique rocking chair with limited material appeared excessive.
Time will tell if the added fee for your services to clean room carpets is worth the added expense as compared to steam cleaning
Not at this time
Professional, courteous, on time and helpful. Roderick did a wonderful job. Thank you for asking.
Trevor was EXCELLENT! I really appreciated his service, his professionalism and the great work he did. Thank you!
I liked the contact from the company and the extreme courtesy of the man who did my carpets. We are very pleased with the carpet cleaning...thx
I like the fact that only water is used. We did have to have some spot treatment put on, even after the cleaning. Hopefully that is as nice to pets and humans as is the "empowered water".
quick drying and cleaned all the spots
It was not clear when booking the service online that the $60.00 pet fee was only for 1 room. I thought it was a 1 time fee to pet treat the 2 rooms I was having cleaned.
Nice job
The fact that we carpets dried it look cleaned. I am very pleased and I will call your company in the near future.
The rep you sent was great. Very nice and polite and did an excellent job. I will definitely recommend you to my family and friends.
The gentleman that came to clean my rooms seemed professional & was nice but a bit sloppy. I noticed more then several times him not overlapping strokes while cleaning rugs. While observing him cleaning master closet, if I didn't interject would have missed a fairly decent sized triangular area. Feel like main track areas in all 3 areas cleaned still look slightly dirty since dried. Several spots that I thought he would notice to pretreat prior to cleaning in 2 rooms are still there. Paid extra for him to stretch carpeting in one room where came loose. Seems to be holding. Also paid extra for him to patch carpet in another area where an ink stain happened. Looks better then having the stain but concerned might not hold. Am really upset that his tool case fell over in hallway not once but twice & managed to leave gash & scratch marks on my wood floors. Equipment hoses constantly left water drip marks on wood floor in many places. Felt like he wasn't detailed enough as far as wiping the drips so he wouldn't damage the planks. I even was wiping any dripping of water. This was the first time I've ever used your company.
So very glad that I asked Keith about the drying of my carpets during this cold spell. I thought turning on the heat would have gotten me what I needed, but he did advise that I turn on the A/C instead. I thank him for the needed advise, but I will never get carpets cleaned again in the fall of the year! It would have been nice to know ahead of time is all I'm suggesting. Had I not asked I'd have made a huge mistake on my own. Your customer service is normally very high so I thought I'd make this suggestion just in case it might help with others who needed to know this.
Your technician was very nice and knowledgeable
Expert services
In your ads, you say that there will be no residue. That is true and there is also little odor. My service man was very polite, kind and helpful and well trained. I was a little disappointed that the company did not send over the three rugs, which they have had since the September water flood in my first floor. I should not have had to call about that matter. It was only inconvienent for them, not me.
Dark Spots left in carpet and in grout. Technician drove through the yard and may have broken a sprinkler head