Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83970 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2016 — Rated 9 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning the carpet WITH STEAM. I will never use any other service.

Report a concern   November 21, 2016 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effective, efficient & friendly. Jalyn, our technician, was especially kind and helpful and did not leave until we were 200% satisfied.

Report a concern   November 21, 2016 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products you use do not attract dirt after Zerorez has cleaned my carpets. The Zerorez staff does exactly what they promise, from the appointment to the call two days before, to the 30 minutes call before they arrive to the professional job they do for my carpets. Very please with the level of service of this company.

Report a concern   November 21, 2016 — Rated 10 out of 10 by Jan and Edward Mader Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your Techs are professional and give good insight.

Report a concern   November 21, 2016 — Rated 5 out of 10 by D.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I only had one room cleaned because of pet stains which was previously cleaned in May with your company. I was quoted $135 over the phone but when tech arrived he had it over $600 for one room. Not even funny! I said I spent that last time and had my whole house (carpet) done plus the sofas. The stains are still visible and I'm extremely disappointed after spending $225. I would appreciate if someone could fix this situation.
Name removed Phone number removed

Report a concern   November 21, 2016 — Rated 9 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical residue left behind

Report a concern   November 21, 2016 — Rated 9 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and thorough. Also gave great recommendations regarding care of rugs.

Report a concern   November 21, 2016 — Rated 9 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service guy was nice, friendly & efficient

Report a concern   November 21, 2016 — Rated 10 out of 10 by Homer Pickles Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was EXCELLENT! He was able to remove everything from the carpet...Product is very good. Thanks!

Report a concern   November 21, 2016 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We love Zerorez, the technicians are always so nice & really help us get everything as spotless as it can be!

Report a concern   November 21, 2016 — Rated 10 out of 10 by G.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had Ductwork and carpet cleaning. The guys who did the service were very pleasant and knowledgeable about the products and good to work with. The carpet had been down for years and came clean. They did not make a big mess when they did the ductwork and cleaned up after themselves.

We are very happy with the work and will recommend Zerorez.

Report a concern   November 21, 2016 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Doesn't leave soaps etc behind

Report a concern   November 21, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was on time; explained process and additional services; obviously took pride in his work; was efficient and accomplished the work in good time limiting disruption to ur household.

Report a concern   November 21, 2016 — Rated 8 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I did not receive my discount for putting KLRD radio Mike Rogers on the request form?

Can this still be implemented.

Thanks,

Report a concern   November 21, 2016 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with J L Wallace. I have already recommended him to a friend and a neighbor. He is very professional and courteous. I will request him again in the future. He rocks!

Report a concern   November 21, 2016 — Rated 10 out of 10 by Christy Blue Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE TECHNICIAN IS ALWAYS FRIENDLY AND TAKES HIS TIME AND DOES A REALLY GOOD JOB!

Report a concern   November 21, 2016 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

arrived on time, worked quickly and put in extra effort

Report a concern   November 20, 2016 — Rated 9 out of 10 by Tina Carter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service was really good. And although not all the stains came out it looked so much better and smelled better. The stains were old, set in stains, some I knew would not come out, but he did get out some stains that another carpet cleaner couldn't get out. Over all we are happy with it.

Report a concern   November 20, 2016 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs always do an excellent job.

Report a concern   November 20, 2016 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient and great service!

Report a concern   November 20, 2016 — Rated 9 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems to be very clean.

Report a concern   November 20, 2016 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, courteous, thorough, great results

Report a concern   November 20, 2016 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, soap. Ease of scheduling. friendly, professional staff. Calling to give heads up on status and arrival.

Report a concern   November 20, 2016 — Rated 10 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals or chemical odors

Report a concern   November 20, 2016 — Rated 10 out of 10 by C.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did a very good job & it was finished quickly. He had a great personallity!

Report a concern   November 20, 2016 — Rated 10 out of 10 by Holly Sullivan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was professional, polite and efficient. He did an excellent job of cleaning our carpet. It looks and
smells great!

Report a concern   November 20, 2016 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dry little water residue

Report a concern   November 20, 2016 — Rated 3 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

1st of all, Paul was a great technician. He treated the carpet and explained that traffic patterns may not come clean (and I get that) however there were some places ( once dried) look like a rust stain that was not there before. What can be done about those spots. The rest of the carpets look good.

Report a concern   November 20, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man was very courteous and shared good information regarding carpet care. Provided good work in timely manner.

Report a concern   November 20, 2016 — Rated 8 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpets looked fine, but the process left some sort of residue on our tile floor. We were able to get it off after mopping and hand drying with a towel. Not sure if this is normal...


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