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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Effective, efficient & friendly. Jalyn, our technician, was especially kind and helpful and did not leave until we were 200% satisfied.
The products you use do not attract dirt after Zerorez has cleaned my carpets. The Zerorez staff does exactly what they promise, from the appointment to the call two days before, to the 30 minutes call before they arrive to the professional job they do for my carpets. Very please with the level of service of this company.
Your Techs are professional and give good insight.
I only had one room cleaned because of pet stains which was previously cleaned in May with your company. I was quoted $135 over the phone but when tech arrived he had it over $600 for one room. Not even funny! I said I spent that last time and had my whole house (carpet) done plus the sofas. The stains are still visible and I'm extremely disappointed after spending $225. I would appreciate if someone could fix this situation.
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No chemical residue left behind
Technician was very professional and thorough. Also gave great recommendations regarding care of rugs.
The service guy was nice, friendly & efficient
Service was EXCELLENT! He was able to remove everything from the carpet...Product is very good. Thanks!
We love Zerorez, the technicians are always so nice & really help us get everything as spotless as it can be!
We had Ductwork and carpet cleaning. The guys who did the service were very pleasant and knowledgeable about the products and good to work with. The carpet had been down for years and came clean. They did not make a big mess when they did the ductwork and cleaned up after themselves.
We are very happy with the work and will recommend Zerorez.
Doesn't leave soaps etc behind
Technician was on time; explained process and additional services; obviously took pride in his work; was efficient and accomplished the work in good time limiting disruption to ur household.
I did not receive my discount for putting KLRD radio Mike Rogers on the request form?
Can this still be implemented.
Thanks,
I was very impressed with J L Wallace. I have already recommended him to a friend and a neighbor. He is very professional and courteous. I will request him again in the future. He rocks!
THE TECHNICIAN IS ALWAYS FRIENDLY AND TAKES HIS TIME AND DOES A REALLY GOOD JOB!
arrived on time, worked quickly and put in extra effort
Customer service was really good. And although not all the stains came out it looked so much better and smelled better. The stains were old, set in stains, some I knew would not come out, but he did get out some stains that another carpet cleaner couldn't get out. Over all we are happy with it.
Techs always do an excellent job.
Efficient and great service!
Seems to be very clean.
On time, courteous, thorough, great results
No chemicals, soap. Ease of scheduling. friendly, professional staff. Calling to give heads up on status and arrival.
No chemicals or chemical odors
Technician did a very good job & it was finished quickly. He had a great personallity!
Your technician was professional, polite and efficient. He did an excellent job of cleaning our carpet. It looks and
smells great!
Dry little water residue
1st of all, Paul was a great technician. He treated the carpet and explained that traffic patterns may not come clean (and I get that) however there were some places ( once dried) look like a rust stain that was not there before. What can be done about those spots. The rest of the carpets look good.
The young man was very courteous and shared good information regarding carpet care. Provided good work in timely manner.
The carpets looked fine, but the process left some sort of residue on our tile floor. We were able to get it off after mopping and hand drying with a towel. Not sure if this is normal...

Cleaning the carpet WITH STEAM. I will never use any other service.