- Phone: (214) 372-5326
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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service and product was excellent. Your service provider was 100 plus. Top of the line!!
I was not happy with some of the cleaning. Treat traffic areas to improve the cleaning. Mine were left almost unchanged from the prior appearance, leaving me to use carpet spot remover to clean the areas.
My technician was honest, upfront, kind, friendly, efficient and overall great.
Customer service is amazing and the carpets look like new!!!
The technician did a great job! Carpets look great...
Very professional and friendly Technician.
Works great. I have never seen my carpet so clean
The technician, Aaron, was very professional. The carpets look great. Will definitely use zerorez again
Great service. Superior job.
Your staff. Joe the cleaner was excellent.
Your tech, Justin Watts, always does a super job! Very conscientious and someone you can trust. Thanks!
They showed up when they said. The service man did not try and "up" sell me throughout the visit. The prices were as advertised when I called and made the appointment. There were no hidden fees that came out at the end. There was no magic water or other chemicals used. It was all natural. The service man was very nice, friendly, and customer service oriented.
Torrance was awesome. Very professional and detailed! I love Zerorez!
Keymon was great!!
Good service. Will use again.
I am employed with a service orientated business as well and understand the importance of feedback when there are shortcomings with services provided. How else can you improve your processes if you don't know about your shortcomings.
1. Zerorez is somewhat misleading, thought cleaning process was different from usual steam cleaning. ( Was not explained prior ).
2. Upholstery cleaning quote provided was not detailed as to ability of removing stains completely due to material being cleaned then expecting payment for failed expectations not being met from customer. If technician is not familiar or experienced with upholstered materials to be cleaned he should explain this to clarity for customer expectations instead of giving reasons why stains were not completely removed after the cleaning process and not place the blame on customer for not showing all the stains. Technician should have inspected this himself, then quoted price and disclosed the possibility of not removing all stains completely and then ask if customer would like to proceed. I completely understand that there are stains if neglected over a period of time its a toss up rather or not the stains can be completely be removed.
3. Scheduling is very important ,your courtesy call 30 minutes prior is a positive process but if the arrival time of technician is 30 minutes after said arrival time is an issue. Hold your technicians accountable for on time arrival.
4.You may consider creating a Field Supervisor positions to meet with customers to ensure that their expectations were met and that all protocols established by Zerorez has been met to customer expectations during the actual cleaning process.
An individual that has tenure within your company that has experience from the beginning, who has actually cleaned carpets and upholstery. This position itself will improve your surveys scores and elevate Zerorez marketing position within the social media market relating to reviews viewed on your website.
I doubt any of your competitors are proactive in this area.
5.Educate your technicians.
Train them in customer service.
There is always customer anxiety when a service is to be provided in the home.
Walk the customer thru the process before starting the service. Point out any areas of concern and get a feel for customers expectations. Notate any visuable problem areas.
Your email inquiry is on point.
How did you disappoint and make things right. Daily Field Supervisor visit every schedule will reflect how well your technicians are following Zerorez protocol.
Thank you for the opportunity to provide positive feedback for your company.
Cordially,
Name removed
Phone number removed
Carpet feels brand new! All pet odor and stains are gone. Our technician was friendly and efficient. Will definitely use again!
Technician that came out was excellent! We really liked the way our tile looked when it was cleaned. I have tried to clean it with grout cleaner and did not get near the results that your service provided. Will use again in the future!
Clean with hot water
Carpet wasn't too noticeably better
They are very prompt and uses chemical free products. I feel confident knowing there are no adverse chemical vapors in my home.
The technician, Justin, was very thorough and extremely knowledgeable We ate very satisfied with the cleaning and the air quality now.
The fact that you use fewer chemical, and the carpet dries faster.
They arrived on time, removed all of the stains from my carpet to make it come alive again, and it didn't take all day. After they clean my carpet it makes me forget for awhile that I want hardwood floors.
Have your telephone personnel more knowledgeable about the business while closing a sale, and you need some kind of fresh scent after a cleaning.
Great services ! Tech new what he was talking about . He was all about the business , no play . Couldnt believe the results . Carpet looked amazing. I was really impressed!
Products are pet friendly.
Our technician was GREAT!! Friday at 5:45pm and he was very patient and timely with our cleaning. Highly recommend and will be a customer for life!
Great service
Great Company to deal with.