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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful and polite
Prepare a more accurate estimate before beginning the job by conducting a more thorough analysis of the floors and treatments needed.
I called your offices this morning about the carpet cleaning you did for my 88 year old mother yesterday. The invoice shocked me. $1292.51 for 3 rooms and 2 - 5 lf hallways. I have not yet heard back from your offices regarding a reduction to this bill. I have used Zerorez twice in the past and was happy with the service. I had my primary residence cleaned in 2013: entire upstairs of a 3200 sf home plus stairs, cleaning various mishaps of the dog and cat - charged around $550 if memory serves. Had your co. out again in 2016 to clean my townhome - upstairs plus stairs, cleaning up after same 2 animals = $350. I called and arranged for service: mom wanted your $99/3 room special & when I made the appointment I told them ONE gallon/app/whatever the $75 represents of the pet treatment bc I know you really push that stuff. The carpet is over 20 years old - she got the protectant - why?? We did not ask for that and I guess he persuaded her. At her request he cleaned the FR, 2 tiny hallways and 2 guestrooms. Basically there were 2 good sized - recent - pet stains, I'd say about 11" x maybe 9" - 1 in a tiny room filled with furniture and one at the doorway of another tiny room. 2nd room also had a drippy stain. She/we were charged for THIRTEEN of the pet stain treatment to the tune of $975 for that alone!!!!! Outrageous! She said he told her the cleaning would require TWO for each room. She was charged for THIRTEEN. I don't care how dirty it was, this was too much to charge someone for an old carpet and someone on a fixed income. She could practically get new carpeting for that much!! I estimate this job should have run $450-$550. Please do right by us and significantly reduce this bill.
That the service was quick and appeared to clean
excellent service
a few spots still remain in family room..I don't think any spot remover was applied. once karpet dryed the spots were very apparent.
I was expecting better results from the advertisements on KLTY. Didn't live up to the expectations that we had.May have needed so scrubbing in areas.
The guys were very friendly and knowledgeable. They clearly explained what they found and what options were available to us.
Great service
The person who comes to clean the carpet should only do what was requested at the time of making the appointment. I ended up paying more because the guy showed a different pet stain removal and it looked good but very pricey!
It looks good but now have smelly carpet, like mildew or mold. I won't ask for that treatment again.
It would be nice if the customer could see the rate sheet in order to gain perspective of potential costs prior to the appointment. The technician was great.
I'm extremely pleased with the work done on my carpet but there are a couple of constructive criticisms that may prove helpful to the business.
1) The wait time when calling is too long. Under normal circumstances, I do not hold for more than a few minutes; I waited for over five minutes in both calling instances. My time is extremely valuable and I can call a competitor. However, I was curious because of the hype from the DJs on KLUV. (sort of an aside note, I'm sick of hearing your commercial at the same time every day and will quickly hit another radio button and come back in a few minutes when I hear the DJs begin to discuss Zerorez. It's time to move the timing of the ad around or to stop it for a month or two and let the current marketing spend work.)
2) the quote was too low. I knew how bad the carpet was and described it as such but apparently the office worker thought it best to keep the rate low. I immediately tripled the quoted amount in my head. . . others who describe grime in detail may not be as forgiving of a low ball quote over the phone and the tech will take the heat when he/she attempts to make the service.
In addition to teaching economics in the University of Texas system, I've worked mostly in Finance and Marketing and have started, run and sold two businesses at a profit. I say this just to underscore that I'm not a typical consumer/customer offering free advice, but someone who is used to being paid for that advice. Take it or not.
Environmentally friendly
Crew clearly explained what they saw that needed attention, did a very thorough job, then cleaned up everything.
The only suggestion I can think of to improve your company's service would be to make the 'before' and 'after' images available to customers, if they want them.
The carpets are clean
The BEST service! I wasn't satisfied with my first cleaning and I said so on a questionnaire they sent me, I got a response within an hour or so and they came out the next day to evaluate and made an appointment to come back and redo the cleaning. The gentleman who came out, I believe his name is Ricardo, did exactly how I had originally expected the carpets to be. I was SO happy about the job he did!!!!
The technician who came out was very knowledgeable and professional.
You sprayed Scotch guard on my floors and it was expensive, today we had a spill on the area you treated it did not work worth a flip.
You can feel the cleanliness of carpets after a clean.
the individual who did my carpet last year, had a industrial fan that he brought in and used as he cleaned from room to room. this really sped up the dry time for the carpets. However the individual who did it this year did not come equipped with that and it took quite a while for the carpet to dry.
Great job, took your time, made sure to explain the process. I will definitely be recommending you.
Joe was able to take out some spots on our carpet that other companies could not. Very professional & pleasant!
there were still a couple of spots that I expected would come out.
Quick reliable service at a great price
Very nice and very fast!!
I really liked the technician...he was great...hardworking, polite, and very knowledgeable. However, the cleaning didn't really lift anything and it looked as though it had. So I said go ahead and out the protestant on and now I believe the stains are sealed.
Lower prices.
Joe did a great job on my carpets!
Lower prices. :)
My carpets were still visibly dirty after they were "cleaned". Another technician is coming tomorrow and if is not resolved I will be requesting a refund.