What our clients think of us!

They did a great job. Professional. On time and respectful of your time. Great company. Great job. Thank you.

Prompt and polite. Did a good very job explaining the service. Would definitely hire again as opposed to highly recommended other companies which disappointed me.

Conscienciousness of staff who informed and educated about the process to clean home to my high standard
First name removed

On time very professional

Quality service & courteous employees

Friendly staff.

Always like the end result. Every person who has been here has been professional and personable

clean and thorough.

Friendly, respectful, competent technicians. Very good process: got my carpets cleaner than I ever believed possible. Fair prices. Good scheduling: small arrival windows & show up on time.

No smell afterwards

I think you should drop all the "freebies" since the restaurant you give certificates to cost a fortune to eat there. You have to spend money just to get your free stuff. Also the guy told me he would just clean a little additional tile for me instead since I did not want the restaurant cert. He did not even clean the original 100 feet promised much less add additional on. I think you need to stick to what you do best and that is clean carpet.

Products: green and water-empowered

Services: varied and consistent

Excellent customer service!

Meticulous people and they get the job done. My carpets are good as new!

Good Job

Employee was late. The employee tried to upsell every service beyond what is reasonable. Job was horrible and left waves in the carpet. We had to have an expert to come over after to re-stretch the carpet.

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Efficient and thorough service!

WE are very please with the services Zerorez provided us.
The carpet smells cleaned and is not sticky it dried quiet fast,
the stain that he treated did not showed up again.
I like the fact that he used very hot water; the person they sent was professional
and very polite.

I am a happy customer and for sure i will recommend to any body.

Name removed, Grand Prairie TX

I made my appointment at least a week prior to the day I wanted my carpet cleaned. I was told that the technician would be there between 8:00am and 6:00pm and I would be contacted a couple of days prior to the service with a two hour window. When I was given the two hour window it was 4:00pm to 6:00pm. I did have a problem with that late appointment but I was told it was that or nothing because there was no earlier time available. That was a problem to me. When I scheduled my service several days before I wanted the service I expected an earlier appointment time. To make a long story shorter the technician did not arrive at my house until almost exactly 6:00pm on 10-2. Even though the technician worked very hard it took him much longer than anticipated to finish the job so it was 9:45pm before the poor man left my house. It is entirely unsatisfactory to expect your clients to have your employees in their homes at that time of night. As for the technician he worked like a dog for the entire time he was in my home and I was very satisfied with the results he achieved. It is only your scheduling process I have the problem with or I would have given you a 10 instead of an 8.

I called for service on Saturday. Your call taker told me she could have someone at my house between 4p and 6p. No one ever showed up at my house nor did anyone call to inform me that no one was coming either Sat or Sun. It wasn't till lunch time on Monday when I call your corporate office who transfers me to the local office did I get to speak with a associate Who told me that they tried to call me on Sat evening which I find hard to believe. Not good business. On another note, the tech that came to my house on Monday evening was extremely apologetic and professional. He also did a great job The call taker I spoke to on Mon did tell me she would give me 1 room free. When your Tech showed up I questioned the price. At this point we learned that the call taker did not adjust the bill. Outside of your Tech I'm not very pleased with your company

My carpet looks great. Austin was diligent and efficient.

great service

Great service!

No soap residue

My Invoices was never sent to my email initially. 5 days passed and I called and it was sent promptly.

The Invoice seemed pretty condescending and the Tech flat out lied in the notes

150 Waived Pet Treatment - The odor may persist and most likely will
become worse. The visible urine spot may become larger. Any problems will
be serviced again at regular prices. __

I was under the impression that the Pet Treatment was already being added. On the phone, I stated that I do have pets in one of the rooms.

I was never asked about the pet treatment other than the fact I told the Tech I did have a pet in the primary room which he recommended the following:

151 - Topical Non-Guaranteed Pet Treatment:

I never declined a 5 gallon flush on the carpet. The Technician recommended I use a flush to remove the stain when I asked him how many gallons it would take, he stated 1 gallon would be enough.

Tech wrote this in his notes:
151 - Topical Non-Guaranteed Pet Treatment - Recommended 5 gallons of
flash treatment to help eliminate odor. Customer declined and decided on the
topical as a temporary fix.

I never declined tile treatment. I said the only tile I had was on the shower floor which the Tech told me was not covered in the promo.

Tech Noted: 410 - Tile Clean - free promo.....declined

The wording of the notes is blatantly rude.
So I more than likely will be sending my recommendations and business elsewhere.

Very friendly and showed up earlier than scheduled. Did great job.

Quick, clean, professional, and no harsh chemicals

Quick, easy, clean, did a good job!

Showed up when you said and did an excellent job.