Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83962 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2017 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that came out on Oct. 4 did a great job!

Report a concern   October 6, 2017 — Rated 6 out of 10 by T.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There are still spots remaining from where they cleaned the carpet, and there was supposed to be someone here at the house on Monday, October 1st, to measure the filters in our furnaces because I purchased your lifetime furnace filters and to date, 10/6/17, no one has bothered to show up or even call me, plus, I have already paid for the filters. So how are you going to make them without the proper measurements?

Report a concern   October 6, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet! The young man that came out was very polite an knowledgeable .

Report a concern   October 6, 2017 — Rated 5 out of 10 by G.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech did not offer to clean tile which was advertised. Seemed a lot longer drying time than usual.

Report a concern   October 6, 2017 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product is great it cleans and doesn't have any bad chemical. Great for people who have animals. Service was excellent he had a great personality and easy to talk to.

Report a concern   October 6, 2017 — Rated 8 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

We were supposed to receive a free tile cleaning, which didn't occur, as well as a $50 gift card for a brazilian steakhouse, which we also didn't receive. Both were part of the special we signed up for. The work the tech did do was done well though.

Report a concern   October 6, 2017 — Rated 9 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Would prefer initial window for service not to be the entire day. You should at least be able to tell me morning or afternoon at a minimum. One then has to call back about a day prior to understand where you fall in the schedule.

Report a concern   October 6, 2017 — Rated 0 out of 10 by B.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet does not seem any cleaner, carpets look same as after I clean my carpets with my machine. My carpet is a cream color, I understand it is not going to look brand new. I assumed with a professional carpet cleaning machine the carpets would look a shade brighter... wrong!. Edges (black) around wall was told needed different type of cleaning another issue... sales upgrade.

Report a concern   October 6, 2017 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man who came to clean my rug was very knowledgeable and very nice. He did a great job.

Report a concern   October 6, 2017 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything great great great

Report a concern   October 6, 2017 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Well done by tech and polite, thanks

Report a concern   October 6, 2017 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service from Jeff.

Report a concern   October 5, 2017 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is clean! Tech completed his task without delay and was professional while doing it. I will call again.

Report a concern   October 5, 2017 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Aaron gave great service and was very helpful.

Report a concern   October 5, 2017 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ricardo was great...!!!

Report a concern   October 5, 2017 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They always work

Report a concern   October 5, 2017 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job and was prompt!

Report a concern   October 5, 2017 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the cleaning service completed by Randy. He was very nice and very professional.

Report a concern   October 5, 2017 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am always so excited when Zerorez comes to visit!
#1. Prompt and courteous employees from start to finish!
#2. I feel great about the results especially knowing there aren't a bunch of harmful chemicals or soap residue left behind.
#3. It's a great value for a very fair price.

Report a concern   October 5, 2017 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The knowledge and professionalism of the technician

Report a concern   October 5, 2017 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the 3rd time Ive used your company so far, the cleaning of the carper looks good

Report a concern   October 5, 2017 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the use of water. Always makes me feel clean and fresh without the use of chemicals. And your tecs are very helpful and knowledgeable.

Report a concern   October 5, 2017 — Rated 10 out of 10 by F.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service - cleans the worst stains!

Report a concern   October 5, 2017 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural

Report a concern   October 5, 2017 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far so good . I liked the fact that you use environmentally friendly products, and your employee was extremely courteous and knowledgeable.
Thanks for a job well done!

Report a concern   October 5, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly people. On time. Carpets look great.

Report a concern   October 5, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony was excellent at explaining and demonstrating my options. He was extremely professional and kind and was a great associate. I will request him specifically next time. :)

Report a concern   October 5, 2017 — Rated 7 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pricing is too high on add on items. $75 per gallon to treat pet urine? The additional cost added over $225 to what began as a reasonable cost. The tech was proficient and courteous. Again, what began as $109 plus tax ended up at $394. Somewhat deceptive.

Report a concern   October 5, 2017 — Rated 9 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean well

Report a concern   October 5, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jordan, who did the work, was polite and efficient. I was very satisfied with the timeliness, the service and the results of this first experience with zerorez.


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