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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look like new!
It was hard getting available days and times. I was told when I called to set an appt, that the technician would be there between 3-5:00 on Sat., Nov. 18. We then get an email confirming the appt and were advised that we would be called with a 2 hr. window before the technician arrived. At 4:30, after no call, I called the CS number. I got a call back saying the technician was running late and would be there at 6:10. I asked why we had not been called, and got apologgies but no explanation about why they had not called or why he was running late. The service tech called and said he was coming from Plano and arrived about 6:00. He said it would take approx. 4-5 hrs. to clean the vents and returns. He evaluated our vents and said they were not dirty but the return ducts were. He completed the ducts and left at 10:00pm.
Your customer service needs better training on taking calls and providing the appropriate info and scheduling time. If they say the tech will be there between 3-5 and it takes 4-5 hrs to provide the service, we should have received a call, especially if running late. We should have been told when we set up the appt. how long it would take.
Quick and thorough.
First name removed our service rep was great. Very thorough and knowlegable. Did a wonderful job on our house.
It’s clean, quick and the service representatives have all been very helpful and professional.
Jonathan was my technician and he did a terrfiic job. I'm going to request him next year. As always, you can't beat how clean your carpets and tile are.
my carpet is cleaned with detergent and the tile look beautiful
The services preformed were outstanding. The Tech that handled the job is great. He has lots of knowledge about the company and their products. My carpet looks great and the drying process was fast just as I was told by your Tech.
Aaron was great!
I have 20 year old white carpet. Zerez has cleaned it so well and am really pleased with the services I have received.
The service fellow was terrific and did a great job and the carpets look wonderful. He explained everything and it did not even take very long. It was my lunch hour and 4 rooms were all cleaned. Terrific. Thanks
Darrell was great at cleaning my area rugs! He was friendly, efficient and thorough. I commend him for being such a hard worker with his disability! There is nothing getting in his way of doing a excellent job for the customer and being so enthusiastic about Zerorez!
On time and doing good job.
No chemicals, fast drying
Carpets come out clean
The process of cleaning carpet is exceptional and the technician was very efficient.
I like your non-chemical products and the professional service. Randy did an outstanding job! I highly recommend him.
Easy to schedule. Technician was efficient and friendly. Price was reasonable.
My carpet always looks brand new after having them cleaned by Zerorez! The technicians are professional and courteous. I have used Zerorez for 12 years, won't use anyone else!
Name removed M.
Arrive during the time frame promised.
Very professional and courteous
Work was great. Agent who did the work was outstanding.
Glad that you don't use soap or harsh chemicals
Our technician was very professional and did a great job. Thank you!
Very happy with both
helpful advice
Great service and quality!
Zero Rez gets all the pet stains and dirt out of my old carpet and makes it look better than I thought it could ever look again.
Pablo was very thorough in cleaning our carpet and I appreciate his knowledge in the "no chemical" process.
The carpets and tile look clean.