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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was thorough, efficient and speedy! Didn't try to sell me any extra stuff that I didn't need.
Your representative was very courteous and did a good job cleaning our carpet and sectional
sofa. I would recommend your company to my friend's if asked.
The fact that there are no chemicals. The technicians are very nice.
I like that you did not use harsh chemicals on my furniture. I also like the idea of a deep cleaning every year or so.
Fresh Start!
I am very happy with the professionalism and quality of work by the technicians who care for my wool carpeting.
Environmentaly friendly service. Carpets look great.
I’ve used your services a few times. The technician that came the week of 5/13/18 was especially attentive to my concerns and was very helpful with my questions. He did a fantastic job!!
I'm usually very impressed with zerorez and have referred a lot of people but the last time yall came out you did not remove all of the stains. Still spots on the carpet. Very disappointing.
When I have a problem, someone has dropped something on my carpet that Zerorez has just cleaned, I get great customer service. For example, I had the building carpets freshened up, within a week, someone dropped a Raspberry smoothie............. yep, RASPBERRY!!
I called my Zerorez team and Ron came out and took care of it. we have a great working relationship with our team Ron and ED. I trust them and count on them, I never worry when they say they will take care of it because they always do what they say.
Service
The technician was an absolute pleasure!
My carpets always come completely clean and without residue. I also feel like they stay as long as it takes to do the job right and don't try to gig me for every little oddity.
Carpets look great
No smell !!!
Very pleased with service & care
Home stayed protected & they were very
Informantive .
We walked everything together to make sure no spots were missed .
Jaylen did a great job!
Fair prices, nice employees, and excellent finished product.
I think Robert is one of the best and so nice to work with. You are lucky to have him.
Great cleaning and service
Carpet and tile look like new and service men were great!
Most of the carpet looked better with the exception of an area under a desk chair that seemed to have been heavily treated and not rinsed which caused it to be gummy looking. I took paper towels and re-rinsed it and kept a fan on into the next day.
Also I had 2 recliners that had a soiled appearance in the head rest upper area. I asked Jaylyn to spot treat that area which I now know I should have suggested a test in a less conspicuous place because when it dried the color was totally bleached out. These were old chairs but I regret that now the one looks much worse than the originally soiled area. I only bring this up so that your technicians could be trained better to spot check in a hidden spot. Had I decided to have both chairs cleaned I would have been extremely upset. I have a photo that I can send to you if you would like to see it.
The young man that cleaned our carpets & rugs did a spectacular job, polite & very informative.
Jamal was incredible. A very professional individual who prioritized doing the job right the first time over anything else, leaving our home around 10PM. Incredible he is new to the trade, acted as if he had been doing this for years. Great job!
I have used this company several times. Results are always good.......their timing is always terrible. Our time frame this last time was 10am-12pm. They showed up at 2:20. This was a rescheduled appointment from the previous week where we had a time slot of 4pm-6pm- I received a call at 5:30 that they were running late. Cancelled and rescheduled and still they were 2hrs 20min after the time frame.
I actually used them at our old house and was give a time frame of 4pm-6pm- they showed up at 9:00pm and worked until 11:00pm. Totally unacceptable.
Again, the work is good but they never stick to their time frames. Feel like my time is irrelevant and put everything on hold waiting for them.
Kadeem was wonderful! He was so nice and courteous and knew exactly what he was doing. His attention to detail was superb! The carpet looks great and dried in no time. He made sure that I was completely satisfied before he left. Five star service!
I will like to give your Whole team a very big Thank you for redoing my carpet it looks nice and clean
Will definitely recommend you all to my family
Give you A 10 stars
Had my mothers carpet stretched and cleaned. They were on time, professional and the final bill was the same as the estimate. I will use the again.
I liked that there is no smell or residue left on the carpet. The serviceman was prompt and courteous. The only reason for the 1 point off was because a stain appeared to be gone while carpet was wet but once dry, it reappeared.
Great special pricing and friendly technician.
Service tech Robert was great!
Green product of empowered water.
Jamar was the young man who performed the cleaning at my home. He did an excellent job. He was professional, personable & explained in detail everything he was doing.