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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time arrival and good communication through customer service center.
I had a problem with pet odor....you have been out twice, and I still have pet odor.....I am calling today to schedule trip number 3....I sure I hope this gets it!
I have been a client for several years now...I love you guys! I already send customers your way. The guys were great on Friday, on time and had been to our home before. I like that. Thank you, First name removed
Service Tech was outstanding! Carpets are clean as they were day one.
It's clean with no soaps
Love our carpet! Its fresh, clean and cushy. Our technician was awesome. Very friendly and courteous.
Your service is fantastic. Your agents performing the work are knowledgeable and do a great job!
Technician was polite and explained everything. Carpets looked great when done.
The technician was great. Polite and professional. Hours after he left, we now have marks all over the floor where the cleaner stopped and started on our carpet
Alvin was friendly and very polite. Took time to explain the process and products he used.
Pete was awesome. He explained the process. He took time to look for pet stains on my carpet. He was honest. He gave me facts and answered my questions so that I was able to make a decision to the next steps. I love the Zerorez cleaning system...I like to have them come 2 to 3 times a year. Thank you
Tristan got our carpets very clean.
I like that the technician listened to my concerns and addressed them all. He was incredibly nice, prompt and thorough.
I called in and made an appointment for a morning clean, 8AM-12PM. I got a call back on Friday to confirm my appointment. The scheduler said they would be there about between 4-6PM. I said NO, I scheduled my appointment in the morning and we would not be there Saturday from 4-6PM. She said let me call you right back and hung up. She called back a couple of minutes later and said they could be there between 11AM-1PM. I said that is fine. OK, confirmed. Your guy never called to say he was running late. He finally showed up at almost 400PM. That is unacceptable....:-((((
The technician was very polite and professional. He said that all the construction dust would come out, but it didn't even come close. I had to go over to the homeowners house tonight and scrub the floor with a scrub brush to pick up the dust that was left behind. I told him that the paint spots were ok to leave untreated because the painters were coming to take care of those spots. But the construction dust should have come up. When we walked through after the job was complete, it looked like it was all gone, but today, once the floors were dried you could see the dust again. I personally cleaned the living room floors tonight but would appreciate somebody contacting me about the dining room, breakfast area, and hallway.
Environmentally friendly, transparent with all info on the job.
Joe was a very informed technician, and he explained in detail the options available, so I could make an informed decision.
I love that the cleaning doesn't make the house "smell" badly. I have 3 cats and have lots of little pee spots. Other cleaners made the house smell bad for days. I also love the way the carpets feel when they are dry. My carpets are 25 years old. ZeroRez keeps it looking good. Thank you very much.
the tech was very helpful and really was professional.
I’ve used a lot of different carpet cleaning companies and I was never satisfied. Zerorez exceeded my expectations!
Zerorez provides a service that is top notch. Excellent cleaning, punctual technicians and consistent results keep me pleased with their services. I wouldn’t consider anyone else
Works
Great job
The service was excellent.
Good service, quality work and unique type of cleaning provided, great employees. Joe was no exception to this.
Fast quality great price
Chemical free, yet the carpets come out looking brand new.
The phone representative was helpful setting up appointment and the tech was nice. Maybe he lacks experience, I am not sure. It took over 50 hours to dry, almost three days, and he did not do behind doors, it is a mess and needs to be cleaned again.
The young man that cleaned the carpet was absolutely wonderful. He explained everything before he got started and the carpet looked brand new when he finished. He asked that I check everything and make sure it was to my satisfaction when he was finished. I would recommend Zerorez to everyone.