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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
After 2 trips, there were still a few areas of tile where we had to clean the grout ourself
Quick, professional, reasonable price, didn't try to sell unneeded services.
Did appointment online, got price. Did not say anything about commercial pricing being different, found out price was double when tech came but the supervisor did give a small discount.
I had very good service. Chris my technician was professional and timely in getting my carpets cleaned. Whenever I need to clean my carpet again I do plan on my using them again.
Tech was friendly and helpful and my carpets look amazing! On top of that, it did not smell chemicaly and I knew it was safe for my family!
Our service person, Charles, was outstanding!
Upfront and honest on what it’ll take to do the job.
How quick, efficient, and clean my carpets are.
Jo
Service was great and quick.
Fantastic experience with Zerorez and technician Jaylon Harris. Arrived on time and throughly explained my cleaning options with some pet problem areas. Jaylon left my carpets looking new and smelling fresh! Also got the tile on my kitchen cleaned and it looks amazing! I will definitely recommend Zerorez to all my friends that need cleaner carpets and tile. Wonderful company!
The technician was so considerate and polite, paid attention to the little details, my carpets look great and .... there is no odor! I can honestly say, probably one of the best technicians I've encountered in a long time, he was very customer focused.
Well organized, easy to make appointments, green, reasonably priced.
The engineer was amazing and the outcome was great.
Carpet is very clean and friendly team members.
The man that did the cleaning at our home was very professional and knew his work.
Boston was very friendly and respectful. He did an amazing job on our carpets, especially the upstairs carpet where our kids live. 😬 As usual, I was highly impressed with Zerorez and will continue to give them my business.
Overall it was fine. I added tile work which I found expensive and less than perfect in the seams, edges and corners. The technician was very professional and worked quickly and quietly.
The products was very amazing and the service was great .My tech did a great job explaining what he was doing and how things works. He took his time and did a great job.
Ease of scheduling and communication. Prompt service.
Amazing product that dries quickly, leaves no residue and is safe for my kids and prets. The service was incredible as well.
Boston was very diligent and helpful in the cleaning of our tile floors. It is a difficult tile and there is lots of it. We really appreciate his dedication and thoroughness.
The young men who did the work were GREAT and did an amazing job!!
thank you First name removed
The carpet looks a little better than it did however, is not what I was led to believe it was going to look like once completed. I have tried to contact the sales rep and all emails I have send have come back as a delivery error. I would like to have Ron Self contact me to come do a walk through.
We will definitely not ever recommend Zerorez for carpet cleaning. I had only one bedroom to get cleaned. It was pretty new carpet from Feb (6 months old), so really only a few (4-5) pet spots needed to be cleaned. Prior to coming out they quoted me just over $100 to clean the carpet which included purchasing a 1 gallon cleaner for the pet soiled areas. What they definitely didn't tell me is that I would have needed a to buy 5 of those (1 gal $75.00 for each spot). This was on top of the regular cleaning, so to get (1) room cleaned for a few pets spots would have costed me over $425. There is no way I would have paid that. You all falsely advertise your service so your techs can upsell your customers. It's ridiculous! I have 3-4 spots that we can still see after your standard cleaning (which doesn't clean anything). I feel like, other than one area, nothing else was cleaned. I ended up paying for one spot to be cleaned for $127.74. Insane!!! I will not recommend your company.
No chemical smells
Good job!!!
I was very happy with Matt and the work he did. I was very nervous, trying Zerorez for the first time, that I was going to be upsold a bunch of services, but Matt walked through, understood what I wanted done, what my concerns were, and gave me a first quote I was happy with. He explained the whole process, was very polite and professional, and did a very good job.
Amazed by the end results!

Your technician was extraordinary. He was very courteous and I was delighted he was available earlier than anticipated. Sure helped my day go better.