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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and accommodating tech. Fresh clean smell after carpet dried.
I was already to give you an excellent review until I got up the next day and saw a spot I thought was cleaned on my carpet. The technician did a sample clean on the spot and I thought the part he showed us the spot was removed. I told him to continue on with the cleaning. My fault I didn’t check the spot. But the next day that ugly spot was there. Sooo I went and bought some Oxyclean and used it on the spot. The spot is gone; gone because I cleaned it!!
The other thing that I am disappointed with is you offered tile to be cleaned. But because it was not mentioned in his review at the beginning of the cleaning this never happened!! He told me I should have mentioned it before he had cleaned the other rooms. Okay; but the last time you come to clean my carpets and free tile was offered supposedly the machine broke and I didn’t get my tile cleaned then either. Is the tile cleaning a scam??? I paid you almost $400 and I got my own spots up and no tile cleaned. If you were me would you recommend you? v
they are able to take out the stains carpets look good afterward
There was no odor in the cleaning solution ! the man who did the work did really talk a lot :( ;
the van parked in front of my mailbox......so my mail wasn't delivered.Other than that it was a very positive experience. I'd have 'em back and ask the worker not to 'visit' so much.
Always can expect a very professional job with courteous technicians.
Everything. You all are the best! Fabian was awesome at his job and he worked extra hard I really appreciated his attitude and how kind he was.
The technician, Ricardo, was very neatly dressed and well groomed. He was congenial and very efficient in carrying out his task.
For what I needed, he completed the job in one hour.
I will highly recommend Ricardo to anyone needing your service.
Thank you for a pleasant experience,
Jim Last name removed
Even my 8 year old apartment carpet looks new again-thanks, Zerorez!!
Your tech was good & tried to clean the mess he made on my hardwood floors, but when dry it was a mess & I had to clean them.
Friendly professionals who do a great job cleaning my carpet.
Showed up on time, cleaned fast, and did a very good job.
George did a fantastic job. He was very nice and professional. My carpets look amazing. Thank you.
Everything!!!!!! Beyond happy!
Tech was great as were the results!
Tyler was awesome. He was very knowledgeable and personable. He did an outstanding job. Please make a note in my account to send Tyler to my house every time!
Everything, by far the best carpet cleaning in every way!!!
There were several spots that were not cleaned up, the technition left number 2 in our toilet, it took the whole night for our carpets to completely dry when we were told 4-6 hours of drying time, all the lights were left on in the house and no ceiling fans were turned on to help the drying. Overall we were extremely disappointed. I am planning to call during business hours to explain everything. I have small children so it’s hard for me to find time to call today.
Professional service. No soapy residue
Professional, prompt, courteous, thorough and well worth the price. I like that there is no soap residue or perfume scent. Just clean.
Best carpet cleaning bar none. Not only are my carpets cleaner, but they stay clean longer.
The price is better too.
Good service people, hard working and gracious.
I won't use anyone else.
Thank you all so much!
Libby
The technican was professional and made sure the job was completed as well as billed properly.
Excellent associates who performed the services: friendly, knowledgeable and patient.
I needed my mattress cleaned and it came out perfect. No more sick dog stains. Fresh and clean.
As I texted yesterday, Sebastian was friendly, professional and very good. My 30+ yr old carpet looks practically new and was dry in a few hours.
Tyler was very good at his job so I would say your employees keep us coming back.
Service was great the timing was great ty
Our carpet is 20 years old and looks new. We love Zerorez
The young man was professional and quick. He did a great job and will definitely request him when we need our carpets done.
You and probably all other carpet cleaning companies advertise a great concept but when you arrive it is "Up-sell", "Up-sell", "Up-sell". I scheduled you because of the concept of cleaning with just water. By the time the technician left, I paid $180 in "Up-Grades" because just water does not do the job, interesting. I would say you need to be more upfront with the fact that your system is not better than the others with just water.
We loved how quickly the carpet dried! Our technician was very informative and did a wonderful job as well!