Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 21, 2018 — Rated 2 out of 10 by E.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When I called I told the representative I had pee stains from my dogs in the carpet. She said earliest they could come was three days later. I said are you sure the urine can sit that long and come out. She reassured me it would be ok. The technition said the stains looked too neon yellow and he didn’t think he could get them all out. Sure enough, they didn’t come out. Not happy.

Report a concern   September 21, 2018 — Rated 10 out of 10 by Marian Cockerham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It smells so fresh when they are finished.

Report a concern   September 21, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great! Very thorough.

Report a concern   September 21, 2018 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and fast

Report a concern   September 21, 2018 — Rated 9 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The main guy was excellent, value to your business!

Report a concern   September 21, 2018 — Rated 10 out of 10 by Nancy Grado Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a fantastic job and my carpets have never looked better.

Report a concern   September 21, 2018 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, professional and friendly, and quick!

Report a concern   September 21, 2018 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was very knowledgable and engaging/friendly and professional.

Report a concern   September 21, 2018 — Rated 10 out of 10 by Alex Abbate Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great clean!!!

Report a concern   September 21, 2018 — Rated 2 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Was a little disappointed in the quality. I had signed up for 2 rooms and a hall with 100 sq ft of tile cleaned. The tech showed up on time and we discussed pricing. I knew it was going to be more than the quoted $99, due to the fact I used your service before and realize the condition of the carpet. I booked the service as a gift for my parents. After agreeing to pay $450 up from $99 tech got started . He started at 930, I left . My parents came home at 10, he was already packing his truck up. I came back and realized he forgot to do the tile. I called and they sent him back out 4 hrs later to do the tile . I couldn’t be there so I left the front door unlocked for him, came back home front door was left wide open. Tile was done, but looks like it was just gotten wet. Carpet took 2 days to dry and tile really doesn’t look any better. I was hoping the experience would be better . Thanks

Report a concern   September 21, 2018 — Rated 9 out of 10 by Cary Adair Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The way the technician Edwin explained everything and he worked very professionally and was very knowledgeable and easy to speak with.

Report a concern   September 20, 2018 — Rated 9 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

NA

Report a concern   September 20, 2018 — Rated 10 out of 10 by S.C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service, fast drying process, carpet looks great

Report a concern   September 20, 2018 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great techs

Report a concern   September 20, 2018 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service and the low chemical smell.

Report a concern   September 20, 2018 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems like a much better clean than previous companies. Team member was friendly and did a great job. I would definitely use them again.

Report a concern   September 20, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very personable and professional. I’d definitely refer to my friends and family.

Report a concern   September 20, 2018 — Rated 8 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Keep floors clean that are not scheduled to be cleaned.

Report a concern   September 20, 2018 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   September 20, 2018 — Rated 8 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Everything was so perfect. I guess I hit the wrong button. The score is definitely 10

Report a concern   September 20, 2018 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did a great job very satisfied with the work done

Report a concern   September 20, 2018 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are fantastic and always do a great job

Report a concern   September 20, 2018 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician Jeff was great. He was very thorough and diligent in surveying my carpets to be cleaned and did a great job executing the service. I couldn't be happier with his results!

I like the toxic-free and low fragrance of the cleaning and feel that it works really well.

Report a concern   September 20, 2018 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No odors. Carpets are clean and dry fast. Have used many times and workers are always polite and efficient.

Report a concern   September 20, 2018 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good Job!

Report a concern   September 20, 2018 — Rated 9 out of 10 by James Lintner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent cleaning

Report a concern   September 19, 2018 — Rated 3 out of 10 by A.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet still pretty dirty and cleaning made other edges look darker.

Report a concern   September 19, 2018 — Rated 9 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaylon Harris was on time, knowledgable, professional, and courteous. He was also a good communicator. He did a great job.

Report a concern   September 19, 2018 — Rated 0 out of 10 by S.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too expensive for what was done. The service and the person that came was great though. With that price I was expecting much more. I was expecting tile and grout to be cleaned and polished and leave it like new. But all that was done was spray some liquid and scrub with a machine. Could have achieved the same result with much less money. It left patches when the floor dried and I had to steam clean again.

Report a concern   September 19, 2018 — Rated 9 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

New office. carpets and VCT really dirty and old. Made them look acceptable and smell Lots better.


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