- Phone: (214) 372-5326
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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals
Looks good when dry. Not /Great!
VERY PROFESSIONAL JOB WELL DONE.
Great Service. Technician was awesome.
i was not pressured to add services. the technicians were knowledgeable and on time
The tech was very prompt, polite, courteous and attentive. He explained how the very rainy days were going to slow down the drying. It indicated that he was very knowledgeable about his work and anticipated our concerns. He was concerned about our pets and wanted to be sure we were going to keep them in safe places while he worked. He properly treated and thoroughly cleaned all of our 15 year old carpeting so well that it looked almost like new. We are so encouraged by the results that we think it might be a few more years before we need to replace it. And there was no chemical residue to harm us or our pets. Great work.
The quality of the carpet cleaning is wonderful
Your service technicians are always prompt, reliable and courteous and do a very good job.
I recommend your company to all my friends.
The rep that came out was very fast and worked around some other workers I had in my house that day. He answered all my questions and was very personable and professional.
Th professionalism of your team. The quality of your product and services.
Carpet looks and feels clean. Tile floor looks brand new. Jonathan was a pleasure to work with.
Easy to schedule. Technician was excellent! Our carpets look great! I couldn’t believe the difference it made!
Prompt and clean. Jonathan was very nice and knowledgeable.
Awesome service! Carpet looks and smells fabulous!!
Pr ompt courteous service
Very Personal service and caring attitude.
Services and results of cleaning were excellent.
Our contact was fantastic! He left some equipment so he needs to return but very knowledgeable, courteous and was great with his time management.
You do a nice job cleaning carpet, but Stop up selling people on things it’s annoying and a rip off. It’s amazing how something can cost 150 and then you can bring it down to $50.
Lower prices
Process was easy and so far everything is good. The gentleman that worked on the cleaning was very nice
Great job as always!
None of the stains came out as promised.
You require that customers give you TWO DAYS notice if they are going to cancel, but YOU get to give people only ONE DAY to notify then of their 'window' of arrival. You were supposed to call me on Wednesday to give me a window for Friday, but you did not call me until afternoon on THURSDAY to tell me when they were coming on Friday. But the most annoying thing of all is that on the voice mail your company left for me you refused to give me a window on the voice mail. Instead, you insist that people waste their time calling YOU back and waiting through YOUR voice mail and prompts just to find out which half of the day they should save for YOUR arrival.
This is not customer oriented, it is all about YOU. People are busy!!! They do not want to waste their time calling you back just to find out their time.
Also, you are expensive. I think for that kind of money you should have someone come out the day before, spot treat and move all the furniture, then come back the next day and clean. I am 71 and alone and not everyone can move all that heavy furniture.
I was very happy with the service I received. The technician arrived timely, was very courteous and my carpet and tile looked brand new when he finished. Finley was my technician and I would certainly request him the next time I need your service.
Thank you.
Beverly
The associates that came out were friendly and VERY professional. They brought the old carpets back to life! they did an excellent job. I would refer your company to others. I heard about you on KRLD. So, I thought I would try you. Excellent job!
Dr. Kimberly Walker Brown
I wasn't disappointed. The question was
How likely am I to recommend Zerorez to others? And my answer is it's maybe a 50 50 chance that I would have a conversation about carpet cleaning with others.
Jonathan did a great job cleaning our carpet. We will always use Zerorez.
The service man was completely professional and pleasant. We were very happy with the results, as well. Thank you!
Service tech was very nice. Bill was accurate, carpets are clean with no odor or chemical smell left behind.