Superior Plus Propane
1870 South Winton Road, Suite 200
Rochester
NY 14618
United States

Customer Testimonials

Report a concern   December 10, 2025 — Rated 9 out of 10 by R.L.F. Downeast Energy
What do you like about our products and services?

Realized my automatic delivery had been turned off while I tried to get a site visit to install a new tank. I called to indicate my K-1 fuel tank was at 1% and the staff had the fuel delivery the next morning. Thank you!

Report a concern   December 10, 2025 — Rated 10 out of 10 by R.C. Freeman Gas
What do you like about our products and services?

Great service and prompt response everything it takes to make the customer happy is exactly what I get from y’all

Report a concern   December 10, 2025 — Rated 9 out of 10 by J.L.G. Stallings Propane
What do you like about our products and services?

What I don’t like is the ridiculous hold time when I contact the store

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.A.C.C. Freeman Gas
What do you like about our products and services?

The personnel are always friendly and helpful. We bought gas logs and a gas flat top grill from Freeman Gas. We continued to purchase their services when we moved to another house in Murphy.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Brenda Steward Freeman Gas
What do you like about our products and services?

The monitor system helps me so much, The fact that the delivery driver calls ahead is also a comfort to know when I can expect them.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Barbara and John Mclean Osterman Propane
What do you like about our products and services?

I have not had a problem in 7 years here. You are reliable & thoroughly checked out the tank etc when I started. Also upgraded something going into house on your own. Nice people on phone too.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Tracy Bowman Superior Plus Propane
What do you like about our products and services?

You have always been there for me whenever I’ve had an emergency.

Report a concern   December 10, 2025 — Rated 9 out of 10 by R.C. Rymes Propane & Oil
What do you like about our products and services?

Great service, fair pricing

Report a concern   December 10, 2025 — Rated 10 out of 10 by S.C. Earhart Propane
What do you like about our products and services?

Timely & efficient service

Report a concern   December 10, 2025 — Rated 10 out of 10 by Linda Kellogg Gas Incorporated
What do you like about our products and services?

Customer service and professional employees

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.A.B.M. Mountain Flame Propane
What do you like about our products and services?

Easy to work with. Excellent service

Report a concern   December 10, 2025 — Rated 10 out of 10 by Robert Cartwright Virginia Propane
What do you like about our products and services?

Employees; they are courteous, knowledgeable and helpful. What I am not enamored with is your new automated delivery system.

Report a concern   December 10, 2025 — Rated 10 out of 10 by G.W.G. Superior Plus Propane
What do you like about our products and services?

fast service with helpful responce top needs

Report a concern   December 10, 2025 — Rated 10 out of 10 by T.N.S. Lumber River Propane
What do you like about our products and services?

Drivers are very professional.

Report a concern   December 10, 2025 — Rated 9 out of 10 by S.T. Southern Propane
What do you like about our products and services?

Happy with the service and the propane. However, when calling to schedule a delivery I've had to hold at least 70 minutes each time I've called in the past few months before I get to speak to a representative. I've also submitted inquiries online and those have been answered fairly quickly so I'll go that route from now on. Thank you so much for the heat. :)

Report a concern   December 10, 2025 — Rated 10 out of 10 by Wayne Wilson Quarles Fuels
What do you like about our products and services?

Well run company - easy to navigate website for online payments - personable employes.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Ross W. Hull Griffith Energy
What do you like about our products and services?

I like the office staff & drivers ...the 1 drawback I have is the wait times on call ins...I was on the phone over an hour again last call! Put another person or two on phone staff! We all dont or cant all use the website!
Ross

Report a concern   December 10, 2025 — Rated 10 out of 10 by Deborah Buckingham Quarles Fuels
What do you like about our products and services?

I love how responsive Quarles is to my calls. They are proactive when refilling my oil tank. I don't have to worry about running out of fuel.

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.S. Rymes Propane & Oil
What do you like about our products and services?

Timely service

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.A. Quarles Fuels
What do you like about our products and services?

The regular fills and nice driver.

Report a concern   December 10, 2025 — Rated 9 out of 10 by J.A.P.W. Rymes Propane & Oil
What do you like about our products and services?

Good reliable delivery and great money budgeting options.

Report a concern   December 10, 2025 — Rated 10 out of 10 by G.J. Freeman Gas
What do you like about our products and services?

Automatic refill process

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.S. Allen & Mathewson
What do you like about our products and services?

Fast and courteous service, and delivery

Report a concern   December 10, 2025 — Rated 10 out of 10 by P.W. Superior Plus Propane
What do you like about our products and services?

Customer service has been very helpful, understanding, friendly and knowledgeable. Never any issues with delivery and the staff always answered any questions we had regarding service or pricing. We have been very happy with Superior for over 25 years.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Jessica Frazo Superior Plus Propane
What do you like about our products and services?

Everyone is so helpful and nice, its a service that we need , not necessarily want to have to pay for, so the fact that your company is fair, honest and helpful makes it so much easier to deal with.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Chrisann and Mark Houghtlin Freeman Gas
What do you like about our products and services?

Friendly helpful people that work there

Report a concern   December 10, 2025 — Rated 10 out of 10 by Elaine Garriepy Osterman Propane
What do you like about our products and services?

You are always here when I need you I Thankyou for that I feel safe with you have a Merry Christmas sincerely Elaine Garriepy

Report a concern   December 10, 2025 — Rated 10 out of 10 by Patrick Eavey Kal-Gas Propane
What do you like about our products and services?

You delivered in less than a week after placing my order. The drivers were very professional and left the ticket on my door. Thank you

Report a concern   December 10, 2025 — Rated 10 out of 10 by G.A.N.R. Mountain Flame Propane
What do you like about our products and services?

Your delivery technician Was considerate, thoughtful and friendly. We appreciate the promptness this time of year for having our delivery made.

Report a concern   December 10, 2025 — Rated 10 out of 10 by A.S. Superior Plus Propane
What do you like about our products and services?

The office staff could remedy the problem!!!


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