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based on 4153 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and professional response. We used Zerorez for our kitchen granite countertops that were installed over seven years ago and had not been sealed since. They restored the counters almost to their original condition within a very short time frame and at a very agreeable price.
Price changed when technician got to the house
Get it a little cleaner.
Thank you for your feedback. Our technicians offer a variety of products on site to better service you and your home. Our technicians are highly knowledgeable about all products and equipment. We look forward to serving you again.
The clean after however the best part of your company is your employees.
They are great!
Louis was very informative, professional and courteous. He offered suggestions on upgrades but was not pushy or annoying. He showed early and worked the entire time.
Spots remained and genera lprocess seemed rushed. Expense was high for small spots and incomplete.
I have been using Zerorez for almost 3 years. Very good service every time.
Fresh smelling products & prompt service. Overall great customer service from start to finish.
Great service, completely satisfied!
The service was very thorough and my carpets are clean!
Zerorez is an outstanding company!
We appreciate that our carpeting is cleaned professionally, throughly, and eco-friendly for our family and pets.
Mr. Hobbs is an excellent representative for Zerorez. He is professional, knowledgeable, and friendly. He reviewed the 4 upstair bedrooms, answered all of our questions, and even reminded us that if we had to walk on the carpet before it was completely dry to be mindful as we walked down the wooden staircase.
Zerorez has matched a quality product with outstanding service!
Great employees. Very Courteous and careful. Work quickly and with care. Did all my wall rugs and my synthetic rugs as well as my wall-to-wall carpeting. To care with stains. Would definitely recommend and use again. I love that there is no odor and no chemicals are used.
Great service - on time, fast and efficient service, good results.
Technician was very professional and efficient.
professional, good results, responsive
Did a good job and arrived promptly
I was not that impressed with the quality of the cleaning. Then was told that extra stains would cost $50.00 per treatment per stain for a special solution which may or may not work. The customer service was great and the gentleman that cleaned was very nice and professional. Just wasn’t happy with the cleaning itself.
We are sorry to hear that you are unhappy with your experience. We strive to offer a customized treatment for every situation, which is why our treatments are priced individually. We do warranty our work within 30 days of your appointment, and we'd be happy to visit and address any concerns.
The carpet still smells. No of the furniture was moved. A stain was not addressed.
I like the people that have always come out from zero rez. They are knowledgeable and professional
Excellent scheduler and great personal verbal contact Thr workman was excellent.
I like the idea that Zerorez uses low sudsing solutions with non-toxic solutions and little chemicals. Their cleaning system is very effective. “Ron,” who cleaned our carpets, was very courteous and attentive to our needs and did a great job. Our old and dirty carpeting looks great! Very satisfied!
I was called and informed that one of my rugs was ruined by Zerorez. Then Zerorez gave me a choice: look into repairing the rug or come to a settlement on the value. I chose the latter and then re-arranged my home accordingly to not need the rug...THEN Zerorez changed their mind and their story...and now won't honor the choice I made that they presented to me.
Not honorable people.
Mr. Forrest, we feel terrible that during transport your rug caught on to a piece of equipment and got slightly torn. Post inspection from a qualified expert, we are able to get it fixed.
We are sorry for the confusion.
Have utilized this company’s services on several occasions for carpet and tile cleaning. The highly courteous staff, their hard work, and professionalism are readily apparent; they're Tops! Thank you!
Our tech, William, was outstanding! We use Zerorez at least once per year. Our home always looks and smells better after the service. Highly recommended.
The people at Zerorez were very willing to make price adjustments to try to get me the best "deal". However, the cleaning was very substandard. The carpet looked the same after the cleaning as before. Before starting, the tech told me that he thought he could make the carpets look good, but after the first room showed no improvement, he just kept going, "cleaning" three more rooms and a hall. I came to have a look, and immediately stopped him, but, of course, I still had to pay for the work he had completed. The carpets were also left quite wet, and took days to dry. After paying for a cleaning, I ended up replacing the carpets that were cleaned by Zerorez, so I got zero value for the money I paid to Zerorez. In addition, I used my Bissell to clean the carpets that weren't cleaned by Zerorez, and the Bissell left things much cleaner and dryer than the Zerorez clean. This is probably because I was willing to take the time to go over the carpet until it was clean. A discounted price can never make a poor job into a good deal.
Hello Ms. Walbrecht, we are sorry to hear that you were unsatisfied with your Zerorez cleaning. Unfortunately, the carpets have been replaced and we wouldn't be able to send a service manager to take a look at the project. If there is anything else we can do, please don't hesitate to reach out to us.
Very professional and experienced. Carpeting had tar on it, not just dirt and now carpet looks great!!
Exceptional Customer Service
Luis, the technician did a super fantastic job.
He took his time an made sure everything was perfect.
My carpets looked like new.
I was impressed with his knowledge of how to keep my carpets looking great .
I will sure will request him the next time.
Zerorez is the number one carpet cleaning company to be used for your carpet cleaning.
Out of the scale 1 to 10 they are a perfect 10
Thank you Luis and Zerorez for a great job.
No harsh chemicals. My house smells clean.
Friendly, polite and competent technician