- Phone: 703-382-1221
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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good communication is very important to us, especially during this move from one house to another. We appreciate when a service keeps in touch with us, and in this age of text, phone, email, etc we expect that they will do so. Zerorez kept us informed of each step in the process, from estimate to date and time, to a phone call when the service person was on the way. Thank you.
Service is great an Will was efficient, professional, ND courteous.
Service techs do a great job. They don’t rush and make sure it’s done right!
You’re intake person recommended a price of 224$. I definitely described accurately the spaces except for rec room. I told her it was large but the tech said it was twice the size of what they estimate…same as hallways. So he came back with a price of 375! Obviously, a considerable difference. I was not happy-felt like “bait and switch “.
We are sorry to hear this. Our technicians arrive and on a more close inspection of the home, offer their insight on the room dimensions and any other treatments you may need. This in turn may change your estimate price. We are sorry for the inconvenience.
Very polite, patient and helpful customer service. Polite technician, very efficient.
This was really a bad experience for me- usually we have a great tech whom is very detailed and kind. The tech who came out took way too long in looking at our area- then we were misquoted on "Pet treatment" so, that was ok- but then he quoted me $530 dollars for all the spots- with military discount. I just wanted the gentlemen out my house and did the basic package. Extremely dissapointed.
We are sorry to hear that you are unhappy with your experience. Our technicians strive to accurately represent their recommendations for treatments in order to achieve the best results. With the highest ratings for carpet cleaning in the area, we've had many people enjoy this detailed approach. Additionally, our work comes with a 30-day guarantee.
Please give us a call in the office at 703-382-1221, and our team would be happy to answer any questions.
Technician called due to being unable to find a spot to park which was close to apartment. The technician should have been able to resolve this concern without disturbing the customer.
We are very sorry to hear about this inconvenience, we are working closely with our team.
The product was able to remove the stains, from our dog, in our bedroom carpet. Also after cleaning our sectional sofa it now looks like new.
I would definitely recommend them to our friends.
The gentleman that came to perform the services was extremely professional and customer service oriented. He explained the procedures prior to undertaking them and answered any question we had. .
Technician listen and perform request, prompt and professional
Quality work at an affordable price. Professional service with a smile.
Reliable, effective and professional.
Was quoted $270 on the phone and after the cleaning was done the price jumped to over $350 with no explanation of products used and how that could have made such a difference in overall price. A reimbursement of the difference between the initial and end price would be sufficient enough to make things right.
We are sorry to hear about your frustration with the price increase. The information that our team provides over the phone is only ballpark information, as each area that needs to be cleaned is unique and often requires a custom treatment plan. Because of this personalized approach to completing service, we are able to provide excellent results while keeping the price reflective of the products needed.
Our office can be reached by calling 703-382-1221, we'd be happy to answer any questions.
Josh ( the representative that cleaned my carpet) and Dawn (the representative that scheduled my appointment) were truly wonderful to work with. They were the picture of professionalism and it was easy to tell that they truly put customer satisfaction first! I’m looking forward to scheduling my next appointment!
Tie to WMAL and excellent service
The service was very professional
He did a fantastic job, the carpets look great and got rid of the pet odor
Before it dried the carpet looked get. I know all stains may not come out but the carpet looks just as bad as it did before it was cleaned.
The carpet was wet for almost 36 hours. The tech who did it came back after about 30 hours and told me it was too wet. He should have addressed that when he was here. Also he damaged a wall with his hose and pipe as well as scratch some flooring and his supervisor told me someone would come and fix it. This was august 6 and I've not heard from anyone
Friendly and informative technician. Great results.
Great service, very pleased with the technician and his attention to detail
Thank you for letting us know how much you enjoyed the service. Our team is focused on your home being comfortable and clean!
Very friendly professionals who care about the service they are providing and want to please the customers.
Our priority is keeping your home clean and making sure the process is as easy as possible. Thank you for sharing your experience!
Straightforward team. Great outcome.
Thank you for letting us know that you enjoyed the service! We look forward to helping you again in the future.
Technician was very nice and friendly, he did a nice job with our carpets.
Thank you for letting us know how much you enjoyed the service! Our team is focused on your home being comfortable and clean.
Excellent service! Thank you!
We are glad to have the opportunity to assist with keeping your home clean and fresh, thank you for the feedback!
We have been a die hard fan of Zerorez and this is the first time we have been disappointed. Our technician was polite and professional, but if this is redone we would like not to have the same person.The tile cleaning was unsatisfactory to say the least. The grout was not cleaned but the sealing is spread all over. There was a residue left on the tile which is now being tracked throughout the clean carpet. There were two small stains in separate rooms which were totally left untreated. The three area rugs were attempted to be cleaned and are still visibly dirty. This should not be the case since all three were cleaned and treated before we moved and before they were rolled up. Our house needs to be cleaned again.
We're sorry to hear that the results of your recent cleaning were not as expected. We do warranty our work and are happy to schedule an appointment to address the areas you're concerned about. Our office staff can be reached Mon-Fri from 8am-6pm and on Saturdays from 8am-4pm, and we're always happy to assist.
Zerorez specialist did a great job cleaning dirt and grease from a light colored carpet. Very professional and efficient. Have already recommended zerorez to friends.
Great customer service. Raheem was great.
Thank you so much!
Zerorez’s professionalism is unparalleled. Exceptionally great service every single time we used them. Courteous, punctual and flexible handling of any situation that arises. They truly want to help and care about their customers. So rare these days!
Will Hobbes was excellent. He explained what he was doing and what each treatment was for. He took his time. We were very pleased.
If I could give him a 15 out of 10 - I would.
Sincerely,
Mary Jayne
The service is always quick, thorough, and efficient. No complaints!